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Membership Customer Service Support
4 months ago
**Membership Customer Service Support**
**£23,000**
**Central London - Hybrid working/flexi hours**
My client, a professional services company are looking for an enthusiastic team player who has strong membership administration skills. You must have at least 6-12 months administration experience within a professional office environment. You will work closelywith the Membership team and Financial Protection team supporting a variety of important functions for onboarding members and ensuring relevant regulations are being adhered to.
This role has a progression route in place, offering personal development and longevity.
**Responsibilities**:
- Responsible for completing key tasks related to the ongoing administration and management of the members
- Supporting colleagues and members with relation to queries
- Responding to member enquries, regarding updating accounts and membership renewales.
- Keeping the CRM updated
- Supporting with projects and task directed by the Membership team
- Assist the Membership Manager and Financial Protection team with chasing outstanding invoices from Members (e.g. Direct Debits, Credit Control), escalating issues to the Membership Manager and/or Head of Membership or Director of Membership and FinancialProtection where appropriate.
- Complete training and self-directed learning, to develop personally and professionally.
**Person**:
- Excellent verbal and written communication
- Excellent customer care
- Proactive
- Ability to work under presuue
- Confident IT skills and using different systems
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