Senior Employee Relations Advisor

2 weeks ago

Salford, United Kingdom Sodexo Full time

**Senior Employee Relations Advisor**

Job Reference: SDX/TP/RF8613 /TF

**Job Introduction**

We have an exciting opportunity for a Senior Employee Relations Advisor to join our People Centre team. We’re looking for someone with excellent organisation, time management and prioritisation skills and a solution orientated mindset.

You’ll work as part of the ER Services team to provide a responsive and compliant ER advisory service to Sodexo’s nationwide sites, in line with Company / Segment specific policies and legislation. You’ll support Line Managers with full case management andadministrative support on ER issues including suspensions, investigations, disciplinary, grievance and absence.

This is a great opportunity to join a supportive team with opportunity for professional development and further career progression.

**Role Responsibility**
- Working cooperatively as part of ER Services team and provide support to other team members where necessary, ensuring ER services are delivered
- ER advice provided to Line Managers will be practical, compliant and delivered within HR Shared Service Centre agreed timeframes
- Proactive case management and monitoring of suspensions to ensure suspension costs are kept mínimal
- Knowledgeable about current employment legislation, Company policy changes and segment specific knowledge
- Work cooperatively as part of the wider HR Services Team, providing support to other teams where necessary, to ensure a 'joined up’ service is delivered to customers

**Essential**
- Able to provide remote ER support for a multi-site operation
- Experience of providing HR advice in line with relevant policies and legislation
- Well organised with the ability to plan, prioritise and manage high volume of case work and queries to meet deadlines
- Excellent verbal and written skills with the ability to write a clear, understandable and concise manner
- Understanding of customer requirements and is able to take ownership of problems/issues and recommend practical HR solutions
- Pro-active and practical approach to problem solving
- Proficient in Microsoft Office programmes

**Desirable**
- Experience of working within a Shared Service environment or busy modern HR Department
- Understanding of HR systems/technology / SAP HR / CRM
- Experience of unionised environments, settlement agreements and Employment Tribunals
- Some understanding of restructuring, mobilisation and TUPE transfers

**Package Description**
- Competitive Salary and excellent benefits
- Permanent Contract Full time
- Hybrid Working Model
- Career development and progression
- We also offer Sodexo Discounts site promoting discounted mobile phone tariffs, savings across restaurant chains and days out, where you and your family can save money on everything from your weekly food shop to the latest cinema blockbuster and much more

**About the Company**

In the UK and Ireland, Sodexo employs around 30,000 people, and partners with clients in many sectors across business and industry; schools and universities; sports and leisure; energy and resources; government and agencies; healthcare; justice and defence.

Sodexo’s connected; people-centric approach brings together a diverse range of expertise. The breadth of services it offers ranges from food and hospitality; cleaning; reception; concierge (Circles); security; property management and technical services throughto data driven workplace strategy and design (Wx); employee engagement and recognition services (Sodexo Engage) and personal home services through Prestige Nursing + Care and the Good Care Group.

Vital Spaces is Sodexo’s value proposition that puts people at the heart of everything we do, bringing together services and solutions and focusing on the productivity and wellbeing of people wherever they are.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

  • Employee Relations Partner

    Found in: Talent UK C2 - 2 weeks ago

    Salford, United Kingdom Raytheon Technologies Full time

    Unspecified Job Title: ER Partner Location(s): Flexible Summary of Role: This role is accountable for the formulation and delivery of the employee relations framework within the UK business areas. This is a standalone role reporting into the Assoc Director, HR Partner, sitting within a wider HR Operations team. This role will provide...

  • HR Advisor

    2 days ago

    Salford, United Kingdom Ritz Recruitment Ltd Full time

    **VS394/12** **HR Advisor** **Salford Quays** **Salary: £35,000 per annum** **Hours: Mon - Fri 9am - 5.30pm** **Hybrid working after initial training period, 3 days in the office, 2 days remote.** Based in Salford Quays, my client works in the marketing sector.This is an exciting opportunity to become a key player working for an impressive global...

  • Senior HR Advisor 9 Month Ftc

    2 days ago

    Salford, United Kingdom Four Financial Full time

    9 month FTC I am currently supporting a client of mine based in North Manchester with their search for a Senior HR Advisor. This is a 9 month fixed term contract, working as part of a wider HR team, where you will be responsible for supporting the team in all areas of HR including, employee relations, engagement and generalist HR responsabilities. Below is...

  • Customer Service Advisor

    5 days ago

    Salford, United Kingdom Page-Hired Full time

    **Customer Service Advisor - Salford, Manchester** - Excellent working patterns - Great work culture - 4 week temp role with the possibility of being made perm - Close to main transport links As a** Temporary Customer Service Advisor **you will be responsible for first line customer queries in relation to their account, ensuring each customer receives a...

  • Temporary Customer Service Advisor

    Found in: Talent UK 2A C2 - 5 days ago

    Salford, United Kingdom Page Personnel Full time

    As a Temporary Customer Service Advisor you will be responsible for first line customer queries in relation to their account, ensuring each customer receives a professional and friendly service. Client DetailsOur client is a well-known property provider business that values customer centrcity. They seek new ways to increase customer growth and support every...

  • Temporary Customer Service Advisor

    6 days ago

    Salford, United Kingdom Page Personnel Full time

    As a Temporary Customer Service Advisor you will be responsible for first line customer queries in relation to their account, ensuring each customer receives a professional and friendly service. Client Details Our client is a well-known property provider business that values customer centrcity. They seek new ways to increase customer growth and support...

  • Temporary Customer Service Advisor

    Found in: Whatjobs ES C2 - 6 days ago

    Salford, United Kingdom Page Personnel Full time

    As a Temporary Customer Service Advisor you will be responsible for first line customer queries in relation to their account, ensuring each customer receives a professional and friendly service. Client DetailsOur client is a well-known property provider business that values customer centrcity. They seek new ways to increase customer growth and support every...

  • Customer Service Advisor

    5 days ago

    Salford, United Kingdom Page Personnel - UK Full time

    4 week temp role with the possibility for extension - Weekly pay & Immediate start **About Our Client**: Our client is a well-known property provider business that values customer centrcity. They seek new ways to increase customer growth and support every individuals needs. The Temporary Customer Service Advisor will be working in a brand new...

  • Temporary Customer Service Advisor

    Found in: beBee S GB - 2 days ago

    Salford, United Kingdom Page Personnel Full time

    As a Temporary Customer Service Advisor you will be responsible for first line customer queries in relation to their account, ensuring each customer receives a professional and friendly service. Client DetailsOur client is a well-known property provider business that values customer centrcity. They seek new ways to increase customer growth and support every...

  • Temporary Customer Service Advisor

    Found in: beBee jobs GB - 3 days ago

    Salford, Salford, United Kingdom Page Personnel Full time

    As a Temporary Customer Service Advisor you will be responsible for first line customer queries in relation to their account, ensuring each customer receives a professional and friendly service. Client DetailsOur client is a well-known property provider business that values customer centrcity. They seek new ways to increase customer growth and support every...

  • Temporary Customer Service Advisor

    5 days ago

    Salford, United Kingdom Page Personnel Full time

    4 week temp role with the possibility for extension - Weekly pay & Immediate start **About Our Client**: Our client is a well-known property provider business that values customer centrcity. They seek new ways to increase customer growth and support every individuals needs. The Temporary Customer Service Advisor will be working in a brand new...

  • Claims Advisor

    1 day ago

    Salford, United Kingdom Page Personnel Secretarial & Business Support Full time

    An exciting opportunity for a Claims Advisor to join a well established Insurance business, based in Salford Quays. You will be working within the claims team, being the first point of contact for customers, assisting customers with insurance policies andprocessing claims. **Client Details** Our client are a well established Insurance business based in...

  • Claims Advisor

    5 days ago

    Salford, United Kingdom Page Personnel Secretarial & Business Support Full time

    An exciting opportunity for a Claims Advisor to join a well established Insurance business, based in Salford Quays. You will be working within the claims team, being the first point of contact for customers, assisting customers with insurance policies andprocessing claims. **Client Details** Our client are a well established Insurance business based in...

  • Customer Service Advisor

    1 week ago

    Salford, United Kingdom Page Personnel Secretarial & Business Support Full time

    An exciting opportunity for a Customer Service Advisor to join a well established Insurance business, based in Salford Quays. You will be working within the claims team, being the first point of contact for customers, assisting customers with insurance policiesand processing claims. **Client Details** Our client are a well established Insurance business...

  • Senior Administrator

    4 days ago

    Salford, United Kingdom The Orchard Agency Full time

    **Senior Administrator (Office Manager)** **£28k-£32k** **Full Time** **Manchester (M50)** If you're an experienced administrator looking for a step up, or a current Office Manager looking for a new challenge, this is an opportunity to maximise your skills in a high growth, forward-thinking environment. You'll have a diverse role with a good mix between...

  • Customer Relations

    5 days ago

    Salford, United Kingdom Flexible Solutionz Full time

    My client is a market leading company who have won many awards in the last few years. Due to ongoing growth they are seeking 4 x Customer Service Advisors to join their Complaints Management team. The role will involve managing complaints from end to end, ensuring a satisfactory resolution by both the customer and the companies own standards. Hours of work...

  • Complaint Resolution Advisor

    4 days ago

    Salford, United Kingdom Phillips & Cohen Associates Full time

    Job Advert **Job Title**: Complaint Resolution Advisor **Responsible to**: Customer Services Team Manager **Interfaces with**: All PCA colleagues, customers, suppliers/vendors, clients **Location**: Exchange Quay, Manchester, UK **Date**: ASAP **Salary**: £24,000 - £26,000pa The role of the Complaint Resolution Advisor requires great attention to...

  • E-commerce Customer Care Advisor

    4 days ago

    Salford, Greater Manchester, United Kingdom Page Personnel Sales Full time

    Our client is a well-known property provider business that values customer centrcity. They seek new ways to increase customer growth and support every individuals needs. The Temporary Customer Service Advisor will be working in a brand new state-of-the-art office, based in Salford, and joining a interactive team. As a Temporary Customer Service Advisor...

  • Customer Service Advisor

    6 days ago

    Salford, United Kingdom City Recruitment Services Full time

    **Job Title: Customer Service Advisor - Spanish & English Speaking** **City Recruitment Services **is representing you to **BLS International**. We assist BLS for HR & Payroll services. We ensure that BLS experiences outstanding services from us. BLS would like to invite passionate Spanish & English speaking **Customer Service Advisor** to work with BLS....

  • Corporate EHS Advisor

    Found in: Talent UK C2 - 2 weeks ago

    Salford, United Kingdom Kellogg Full time

    Corporate Environment, Health, and Safety Advisor At Kellanova, our foundation is built on our unwavering commitment to our people, fostering a culture where innovation, agility, and excellence flourish. Find your future as a Corporate EHS (Environment, Health, and Safety) Advisor, where youll provide EHS services and support to the organisation. You...