Private Shopping Waiter

3 months ago


Knightsbridge, United Kingdom Harrods Full time

Private Shopping Waiter

Our Private Shopping Waiter will assist the Management team in running the Private Shopping areas effectively by maintaining high service standards and exceeding customer expectations. You are responsible for offering a seamless and unrivalled client journey, achieved the moment our clients walk through our doors, through personalised attention, intuitive and anticipatory service and in-depth product knowledge.

In line with outstanding hospitality standards, you’ll be the gate keeper of our lounge area, preparing all food and beverage components, from preparing coffee, to serving champagne and snacks, serving Harrods most discerning clients. You’ll ensure the luxury standard of our private areas are maintained consistently throughout the department and that all areas are clean and comfortable.

About us

Our Client Experience Team are both our hosts and our ambassadors, welcoming the most discerning clientele to our Private Shopping Suites. First impressions are lasting impressions; therefore the role of Private Shopping Waiter is fundamental to the client experience curated. In conjunction with the Client Experience management team, you’ll ensure that you provide hospitality that meets and exceeds business standards.
- About the role
- Our Private Shopping Waiter will assist the management team in running the Private Shopping Suites effectively by maintaining high service standards and exceeding customer expectations. You are responsible for offering a seamless and unrivalled customer journey, achieved the moment our clients walk through our doors, through personalised attention, intuitive and anticipatory service and in-depth product knowledge.
- The Private Shopping Waiter is an integral part of the Private Shopping team where you will be based in our iconic Penthouse or Private Service Suite. Below will be your day to day responsibilities:
- Greeting clients in a warm and friendly reception, remaining attentive throughout their visit, and providing clients with a prompt and efficient service.-
- Make each client feel special and welcome by ensuring a strong customer focus and a desire to always go the extra mile to continually deliver exceptional customer experiences.-
- Having a full and comprehensive knowledge of our menu, allergens and alcohol list to enable you to answer guest queries quickly, knowledgeably and in a discreet manner in line with the highest standards.-
- Organise and carry out all mise-en-place duties prior to and after service to the required standards.- About you

To excel in this role you'll have the following experiences and knowledge:
- Experience within Food and beverage or within events.-
- Ability to take food and beverage orders in a professional manner.-
- Ability to thrive under pressure and work with efficiency and pace to successfully manage all customer expectations.-
- You will be able to flex your skill set between bar tender and waiter.Our Promise To You
- Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.
- In return you’ll receive an excellent benefits package, including a company pension, flexible working, 22 days’ holiday (rising to 27 after 5 years), and your birthday off, up to 33% in-store discount (including across our food hall and restaurants) and a season ticket loan

Uniquely You

Additional Information:
Time Type:
Permanent

Department:
Private Shopping (Jamie Everson)



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