Private Shopping Assistant

2 weeks ago

Knightsbridge, United Kingdom Harrods Careers Full time

Our ambition is for Harrods Private Shopping to be the ultimate luxury shopping and lifestyle destination. The role of the Private Shopping Assistant is to support our team of Private Client Managers (PCM’s), in the delivery of exceptional service to our most loyal clients. Our Client facing Private Shopping team are critical to achieving this ambition.

Delivering world class service to Harrods’ most loyal clients and consistently exceeding their expectations is in our DNA. It goes without saying that our clients expect simplicity, ease, pace and most importantly personalised service, tailored to their needs, when they visit us. That’s where the role of Private Shopping Assistant comes in.

You will be responsible for supporting our team of PCM’s to deliver the absolute highest level of service in each and every interaction. Together you will build exceptional relationships with clients, run a seamless service and anticipate client needs, often before they ask.

**About the role**

Within this exciting role there is a lot you will be responsible for on a day to day basis, below are just a few of the things you will be faced with:

- Assisting the Private Client Manger with servicing the client, this might be during an appointment or making arrangements before or afterwards.
- You’ll be accountable for making all the arrangements of the appointment including; room booking, acting as a ‘runner’ for size swaps and alternatives and spotting additional needs of the client.
- Arranging add on services. This may include; alterations, restaurants, beauty appointments, parking, and other services across the store.
- Developing effective relationships and having meaningful conversations with clients to build rapport and trust. Your relationships will allow you to gather and plan client needs in the absence of the PCM.
- Processing transactions for the Private Client Managers. These can often be quite complex.
- Investigating quotes for dispatch and delivery arrangements, both locally and internationally as required through our in-store specialist teams.

**About you**
- Essential that you are fluent in Mandarin
- You will be passionate about delivering the very best for our clients, and luxury service standards at all times.
- Have the ability to hold engaging and meaningful conversations with clients.
- Taking the initiative and being able to think on your feet.
- Pre-emptive and pro-active: acting upon client insight and anticipating their wants and needs.
- You will be organised and methodical in your approach to any given task.
- Team player and collaborative style.
- Cultural awareness and worldly knowledge.
- Depth and breadth of luxury product knowledge, both within Harrods and beyond.
- Ability to build authentic relationships based on trust, both with the client and internal stakeholders.
- Strong communication and listening skills; interpreting the needs of clients and acting upon them.

**About Us**

At Harrods, we’re one of the world’s leading luxury department stores and we’re becoming a destination for top designers around the globe. Supported by a £500million transformation programme that has seen us create innovative fashion designer rooms, we give our people the opportunity and inspiring environment to express themselves through their passion and creativity. Here, world-leading brands meet world-class service.

**Our promise to you**

Share our drive to create seemingly impossible luxury experiences for customers, then this will be a hugely important move for you. As well as the chance to learn from true retail experts, you’ll have the satisfaction of working with world-class brands and a team that’s setting the standards for the industry.

As you build a long-lasting career with us, you will enjoy a package that includes 22 days’ holiday (rising to 27 days) and your birthday off, up to 33% Harrods’ discount, plus access to a competitive pension.

**Uniquely You**

While our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you do not meet every desired criteria but feel you have the skills and experience to thrive in this role as well as a genuine interest in working for Harrods and you can demonstrate an alignment with our values, we would encourage you to apply.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or Instagram

  • Private Shopping Assistant

    3 weeks ago

    Knightsbridge, United Kingdom Harrods Full time

    Private Shopping Assistant Our ambition is for Harrods Private Shopping to be the ultimate luxury shopping and lifestyle destination. The role of the Private Shopping Assistant is to support our team of Private Client Managers (PCM’s), in the delivery of exceptional service to our most loyal clients. Our Client facing Private Shopping team are critical to...

  • Private Shopping Assistant

    5 days ago

    Knightsbridge, United Kingdom Harrods Full time

    Private Shopping Coordinator Our ambition is for Harrods Private Shopping to be the ultimate luxury shopping and lifestyle destination. The role of the Private Shopping Assistant is to support our team of Private Client Managers (PCM’s), in the delivery of exceptional service to our most loyal clients. Our Client facing Private Shopping team are critical...

  • Private Shopping Assistant

    1 week ago

    Knightsbridge, Greater London, United Kingdom Harrods Full time

    Private Shopping AssistantOur ambition is for Harrods Private Shopping to be the ultimate luxury shopping and lifestyle destination. The role of the Private Shopping Assistant is to support our team of Private Client Managers (PCM's), in the delivery of exceptional service to our most loyal clients. Our Client facing Private Shopping team are critical to...

  • Private Shopping Waiter

    1 week ago

    Knightsbridge, United Kingdom Harrods Full time

    Private Shopping Waiter Our Private Shopping Waiter will assist the Management team in running the Private Shopping areas effectively by maintaining high service standards and exceeding customer expectations. You are responsible for offering a seamless and unrivalled client journey, achieved the moment our clients walk through our doors, through...

  • Private Shopping Waiter

    3 weeks ago

    Knightsbridge, United Kingdom Harrods Full time

    Private Shopping Waiter Our Private Shopping Waiter will assist the Management team in running the Private Shopping areas effectively by maintaining high service standards and exceeding customer expectations. You are responsible for offering a seamless and unrivalled client journey, achieved the moment our clients walk through our doors, through...

  • Private Shopping Waiter

    4 weeks ago

    Knightsbridge, United Kingdom Harrods Careers Full time

    Our ambition is for Harrods Private Shopping to be the ultimate luxury shopping and lifestyle destination. Our Private Shopping Waiter's will assist the Management team in running the Private Shopping areas effectively by maintaining high service standards and exceeding customer expectations. As a Private Shopping Waiter you are responsible for offering a...

  • Private Shopping Waiter

    2 days ago

    Knightsbridge, United Kingdom Harrods Careers Full time

    Our ambition is for Harrods Private Shopping to be the ultimate luxury shopping and lifestyle destination. Our Private Shopping Waiter's will assist the Management team in running the Private Shopping areas effectively by maintaining high service standards and exceeding customer expectations. As a Private Shopping Waiter you are responsible for offering a...

  • Private Shopping Waiter

    3 weeks ago

    Knightsbridge, United Kingdom Harrods Careers Full time

    Our Private Shopping Waiter will assist the Management team in running the Private Shopping areas effectively by maintaining high service standards and exceeding customer expectations. You are responsible for offering a seamless and unrivalled client journey, achieved the moment our clients walk through our doors, through personalised attention, intuitive...

  • Private Shopping Waiter

    3 weeks ago

    Knightsbridge, United Kingdom Harrods Careers Full time

    Our Private Shopping Waiter will assist the Management team in running the Private Shopping areas effectively by maintaining high service standards and exceeding customer expectations. You are responsible for offering a seamless and unrivalled client journey, achieved the moment our clients walk through our doors, through personalised attention, intuitive...

  • Private Shopping Client Experience Assistant

    2 weeks ago

    Knightsbridge, United Kingdom Harrods Careers Full time

    External Job Description The Client Experience Assistant is responsible for offering a seamless and unrivalled customer journey, achieved the moment our clients walk through our doors, through personalised attention, intuitive and anticipatory service and in-depth knowledge of the breadth of Harrods services. Adopting meticulous attention to standards and...

  • Private Shopping Client Experience Assistant

    1 week ago

    Knightsbridge, Greater London, United Kingdom Harrods Careers Full time

    External Job DescriptionThe Client Experience Assistant is responsible for offering a seamless and unrivalled customer journey, achieved the moment our clients walk through our doors, through personalised attention, intuitive and anticipatory service and in-depth knowledge of the breadth of Harrods services.Adopting meticulous attention to standards and a...

  • Private Client Engagement Assistant Ftc

    2 weeks ago

    Knightsbridge, United Kingdom Harrods Full time

    Private Client Engagement Assistant FTC We are currently looking for a Client Engagement Assistant to join our team on a fixed term basis, for one year. Our ambition is for Harrods Private Shopping to be the ultimate luxury shopping and lifestyle destination. We have ambitious growth plans for the next 5 years which can only be achieved by delivering...

  • Private Client Engagement Assistant Ftc

    1 week ago

    Knightsbridge, Greater London, United Kingdom Harrods Full time

    Private Client Engagement Assistant FTCWe are currently looking for a Client Engagement Assistant to join our team on a fixed term basis, for one year.Our ambition is for Harrods Private Shopping to be the ultimate luxury shopping and lifestyle destination. We have ambitious growth plans for the next 5 years which can only be achieved by delivering...

  • Visual Merchandiser

    1 week ago

    Knightsbridge, United Kingdom Harrods Full time

    Visual Merchandiser - Private Shopping, Fine Jewellery & Watches We have an exciting opportunity for a creative and experienced Visual Merchandiser to join our fantastic Visual Merchandising Team within the Private Shopping, Fine Jewellery, and Fine Watches Departments at Harrods. With Harrods impeccable visual standards and strong creative vision, you will...

  • Private Shopper

    2 weeks ago

    Knightsbridge, United Kingdom Harrods Full time

    Private Shopper Our ambition is for Harrods Private Shopping to be the ultimate luxury shopping and lifestyle destination. The role of the Private Shopper is to deliver exceptional service to our most loyal clients. As one of the key roles in our client facing Private Shopping team, you are critical to achieving this ambition. Delivering world class...

  • Private Shopper

    3 weeks ago

    Knightsbridge, United Kingdom Harrods Careers Full time

    Our ambition is for Harrods Private Shopping to be the ultimate luxury shopping and lifestyle destination. The role of the Private Shopper is to deliver exceptional service to our most loyal clients. As one of the key roles in our client facing Private Shopping team, you are critical to achieving this ambition. Delivering world class service to Harrods’...

  • Private Shopper

    1 week ago

    Knightsbridge, Greater London, United Kingdom Harrods Careers Full time

    Our ambition is for Harrods Private Shopping to be the ultimate luxury shopping and lifestyle destination. The role of the Private Shopper is to deliver exceptional service to our most loyal clients. As one of the key roles in our client facing Private Shopping team, you are critical to achieving this ambition.Delivering world class service to Harrods' most...

  • Private Shopper

    2 months ago

    Knightsbridge, United Kingdom Harrods Full time

    Private Shopper Additional Information: Time Type: Permanent Department: Private Shopping (Sybil Willemet)

  • Private Shopper

    2 months ago

    Knightsbridge, United Kingdom Harrods Full time

    Private Shopper Additional Information: Time Type: Permanent Department: Private Shopping (Anita Ubhi)

  • Transaction Assistant

    1 week ago

    Knightsbridge, United Kingdom Harrods Full time

    Transaction Assistant Our ambition is for Harrods Private Shopping to be the ultimate luxury shopping and lifestyle destination. The role of the Transaction Assistant, is to deliver seamless customer service to all our clients. Delivering world class service to Harrods’ most loyal clients and consistently exceeding their expectations is key to our...