Central Services Team Leader- Administration

7 months ago

Salisbury, United Kingdom Fexco Full time

Job Advert

**Job Title**:Central Services Team Leader - Administration

**Reporting To**:Central Services Manager

**Location**:Salisbury (Hybrid - 3 Days Minimum in the Office)

**Company**:Fexco Property Services

**Type of Employment**:Full Time, Permanent

**Introducing the Fexco Property Services Group**

**About this Role**:
Based within our central services team, the Team Leader will be working to support and mentor the administration department in their day-to-day duties, which covers general administration advisors, and client account advisors. Alongside being supported by the central services team manager, they will ensure SLA’s and KPI’s are met across the department and work with the management team in creating new processes and procedures, and cross training members of the team while supporting other areas of the business. This is a real opportunity for an experienced team leader or manager to join a new department, built around support and customer service.

**Main Duties and Objectives**:

- Weekly Team meetings, supporting and advising the team as a first port of call on all aspects of the focus of tasks, and training
- Being the point of escalation for queries, questions, and or/ general support to administrators & advisors
- Ensuring that appropriate queries are responded to within the central team
- Supporting and assisting the central services manager, and head of central services to ensure that projects are running smoothly
- Managing your own workload and ensuring that the appropriate tasks are assigned to the central services team
- Liaising between departments, for support and guidance on central services responsibilities
- Updating the teams and proving support to SMT
- Training and development of team members to upskill, and cross train on department responsibilities
- Scheduling and overseeing tasks assigned by the central services management
- Workforce management of duties, including scheduling and producing rotas for team members
- Providing weekly updates on team members and tasks to Management. Including KPI’s and updates on any issues or problems requiring SMT intervention
- General management of central services team members within the administration team, including 121’s, authorising annual leave, sickness absence
- Holding regular meetings with team members in head office
- Ability to adapt support and deal with day-to-day activities as and when required

**Essential Skills**:

- Leadership/ Team leader experience within the customer service industry
- Excellent communication and interpersonal skills, including written and verbal
- Good understanding on reports, including data analysis
- An ability to deal with challenging people and handle conflicting opinions
- Organised and methodical
- An ability to multi-task and possess strong prioritisation skills
- Can demonstrate high customer focus and time management skills
- A Full UK Driving Licence and access to a car for business use

**Deseriable Skills**:

- Call centre experience
- Knowledge of residential property management (however not essential)
- Knowledge service charge accounts and/or credit control

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