Service Advisor

1 week ago

Cumbernauld, United Kingdom Motus Commercials Full time

Here at **Motus Commercials** we’re **proud** to employ great colleagues who are passionate about their roles. When looking for the right role, we recognise everyone has different needs, considerations, and aspirations. So no matter who you are, what you need or where you’re going, Motus Commercials wants to be part of your future.

Motus Commercials is an approved **DAF Truck dealership** located in **Cumbernauld** and is on the lookout for a dedicated and knowledgeable **Commercial Vehicle Service Advisor**. As our new Service Advisor, you will join our friendly team which will see you working the following shifts which equates to 40 per week within our approved DAF dealership.

**Week 1 Monday to Friday 7.30am - 16.00pm**

**Week 2 Monday to Friday 9.30am - 18.00pm**

From day 1 as a Motus Commercials colleague, you will have access to a comprehensive benefits package including:

- **A pension that pays** - Auto enrolment pension scheme through salary sacrifice to ensure you get the most out of your hard-earned money.
- **BUPA Medical Insurance **- ensuring you and your loved ones are covered we offer a discounted scheme for all Motus colleagues.
- **Life Assurance 2 x salary** - we give you the peace of mind when you need it most
- **Vehicle purchase discount** - Our sister Company Pentagon Motor Group provide colleague and family discount to all Motus colleagues.
- **Employee Discounts with the Network Benefits **- fantastic deals and discounts on a wide range of products and services available to all colleagues.
- **Employee Assistance Programme - **We take colleague wellbeing seriously at Motus Commercials, we offer a free programme to support all our colleagues and families with whatever challenges they may face at work or at home 24/7 365 days a year.
- **Colleague Introduction Award - **recommend somebody for a role at Motus Commercials and you could earn up to £2000 once they’re fully on-board with us
- **Holiday allowance of 23 days plus bank holidays rising to 25 - **We reward long service with extra holiday
- **Great career development -** we pride ourselves on offering internal and external training and development opportunities along with a realistic career pathway for each member of our team through our People Partnership Initiatives.
- **Onsite Mental Health First Aiders **- at Motus Commercials we understand mental health is not always easily spoken about which is why we have adopted various methods to support colleagues including onsite mental health first aiders, mental health awareness campaigns and a mental health text number should you require support but not feel ready to discuss in person. All our managers are also mental health aware trained.
- **Being Brilliant Awards **- At Motus Commercials we believe Together We Make A Difference and like to reward and recognise all colleagues who go the extra mile.
- **Engagement & Charity **- You will have the opportunity to participate in charity events to raise funds for our charities of choice, we also hold regular engagement events for all colleagues to enjoy their time with us at Motus Commercials.
- **Financial Wellbeing **- We offer financial wellbeing seminars to ensure colleagues are managing their wellbeing in all aspects of life

As a Service Advisor at **Motus Commercials** in **Cumbernauld** we will be looking for you to be able to demonstrate:

- Motor trade experience
- Desire to work in a fast paced and demanding environment
- Good understanding of Motor Trade
- High level of customer service
- IT Literacy
- Brilliant levels of communication written and verbal
- Enthusiastic, Team Player, Flexible.

Main duties will be:
We require an experienced **Customer Service Advisor** who can provide a thorough service to our customers to ensure their vehicles are back on road within the shortest time possible. As our **Service Advisor** you hold an important position within the business in providing an excellent service to our automotive customers to assist in keeping their commercial vehicles on the road.
- Assist with the daily planning of vehicles in the workshop ensuring full utilisation of time available.
- Updating customer on their vehicle progress whilst in our workshop
- Scheduling services required for customers.
- Dealing with customer queries.
- Exceeding customer expectation by ensuring you are part of a Brilliant Team which provides a quality service to all customers getting their vehicles back on the road to keep our country running
- To understand key performance targets and support your colleagues and team to achieve them
- To embrace all opportunities of learning and developing alongside some of our Brilliant fully skilled Service Advisors.
- To attend recognised courses of instruction and achieve the correct pass mark for each course.
- To respect the property of the Company and any property for which the Company is responsible, or which is in their care.
- To assist with general housekeeping duties required w

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