Custom Club Customer Service Adviser

2 weeks ago

Cumbernauld, United Kingdom Mizuno Full time

Do you want to work for an organisation that places the values of 'Fair-Play', 'Friendship' and having a 'Fighting Spirit', at the forefront of their mission and vision? This could be the role for you.At Mizuno Corporation EMEA we're looking for a Custom Club Customer Service Advisor to join our team.

Do you want to work for an organisation that places the values of “Fair-Play”, “Friendship” and having a “Fighting Spirit”, at the forefront of their mission and vision? This could be the role for you.

At Mizuno Corporation EMEA we’re looking for a Custom Club Customer Service Advisor to join our team.

About the job

As our first point of contact for customers, the Custom Club Service Advisor plays a key role in the Mizuno Team. Providing first class B2B customer service experience, as well as communicating clearly on needs and expectations to the wider team including, the Assistant Manager – Production Admin, Credit Control team, Production and Warehousing teams and our Sales team.

 

Key tasks and responsibilities include;

 ·     Process custom-fit / head-only orders, advise customers of the status / lead time of orders and any part shortages.

·     Effectively handle any custom-fit order enquiries to ensure product specification is correct for the customer.

·     Efficiently and accurately manage calls and emails from internal and external customers relating to custom-fit / head-only orders.

·     Work closely with relevant departments to ensure highest level of service is provided to customers.

·     Ensure that customer and sales-force queries are resolved promptly and correctly.

·     Ensure incident reports relating to custom-fit / head-only orders are raised promptly to relevant warehouse detailing all discrepancies.

·     Participating in training and other learning to expand knowledge of the custom order assembly process.

The Benefits

37 hour working week

Monday – Friday working hours

Pension scheme

Mizuno staff discount on a wide range of products

Leisure subsidy – contribution to your gym/golf membership

Employee Assistance Programme

Retail discount scheme

33 days holiday including public holidays with additional days for long serving staff members

 

About you

The ideal candidate will have/be;

·    Excellent written and verbal communication skills

·    Customer focused with a positive and pleasant attitude

·    Excellent organisational skills with an ability to pay particular attention to detail.

·    Good IT skills including experience of using Excel, Word and Outlook.

·    Team-player who can also work independently.

Apply for the job

Do you want to join our team as our new Custom Club Customer Service Advisor? Then we’d love to hear about you

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