![X2recruit](https://media.trabajo.org/img/noimg.jpg)
Contact Centre Agent
1 week ago
X2 Recruit are looking for a Customer Service Advisor for our Client in Cornwall.
To provide proactive and comprehensive guidance, information and resolution to both internal and external customers which will involve interpreting the customer’s need, initiating appropriate service delivery and ensuring effective resolution of their requests for Cornwall Council.
To positively contribute as a member of the Customer Services Team to achieving the highest standards of Customer Care ensuring the delivery of quality information, advice and promoting customer service excellence.
- Deal with receipts of payments (for cash, cheques and card payments) and preparation of associated paperwork in an efficient and effective manner.
- Deal with customer’s complaints in accordance with the Council’s Corporate Complaints process, advise customers of the applicable procedures, proactively resolving complaints wherever possible and recording them as advised and escalate to Service Recovery team if required.
- Contact customers to monitor satisfaction and quality control checks.
- To resolve customer enquiries by telephone, electronically, post or face to face (including assisting with the filling in of the appropriate forms).
Receive requests, assess and establish the reason for the request, together with its urgency, and taking prompt, appropriate action in accordance with procedures and instructions for all services.
**Job Types**: Full-time, Temporary contract
**Salary**: £10.90 per hour
Schedule:
- Monday to Friday
**Experience**:
- customer service: 1 year (preferred)
Work Location: In person
-
Contact Centre Advisor
2 weeks ago
Camborne, Cornwall, United Kingdom Cornwall Council Full timeDo you want to be part of a new exciting team that has been created within the council?We have an exciting opportunity to join us as we build a brand-new team in our contact centre. We are looking for 1 more full time permanent staff to join our team and would be open to part time applicants too. These newly created roles will be initially focused on...
-
Contact Centre Advisor
1 week ago
Camborne, United Kingdom SUPERCAR HIRE LIMITED Full timehrs Mon, Tues, Thur, Fri - 0900-1715 Wed - 1000-1700 **Job purpose** To provide proactive and comprehensive guidance, information and resolution to both internal and external customers which will involve interpreting the customer’s need, initiating appropriate service delivery and ensuring effective resolution of their requests for Cornwall...
-
Contact Centre Advisor
6 days ago
Camborne, United Kingdom Cornwall Council Full timeThis is an exciting opportunity for 2 x full time, permanent positions in the Contact Centre. If you like speaking to customers and go above and beyond to provide excellent customer service, then these are the roles for you. The Contact Centre is a fast paced, interesting and ever-changing environment. The Contact Centre has a great team spirit where staff...
-
Contact Centre Advisor
1 week ago
Camborne, United Kingdom SHEARS ACADEMY Full time**Job purpose** To provide proactive and comprehensive guidance, information and resolution to both internal and external customers which will involve interpreting the customer’s need, initiating appropriate service delivery and ensuring effective resolution of their requests for Cornwall Council. To positively contribute as a member of the Customer...
-
Contact Centre Advisor
1 week ago
Camborne, United Kingdom FUNERAL ENTERPRISES LTD Full timehrs Mon, Tues, Thur, Fri - 0900-1715 Wed - 1000-1700 **Job purpose** To provide proactive and comprehensive guidance, information and resolution to both internal and external customers which will involve interpreting the customer’s need, initiating appropriate service delivery and ensuring effective resolution of their requests for Cornwall Council. To...
-
Contact Centre Advisor
2 weeks ago
Camborne, Cornwall, United Kingdom SUPERCAR HIRE LIMITED Full timehrsMon, Tues, Thur, Fri Wed Job purposeTo provide proactive and comprehensive guidance, information and resolution to both internal and external customers which will involve interpreting the customer's need, initiating appropriate service delivery and ensuring effective resolution of their requests for Cornwall Council.To positively contribute as a member of...
-
Contact Centre Advisor
2 weeks ago
Camborne, Cornwall, United Kingdom FUNERAL ENTERPRISES LTD Full timehrsMon, Tues, Thur, Fri Wed Job purposeTo provide proactive and comprehensive guidance, information and resolution to both internal and external customers which will involve interpreting the customer's need, initiating appropriate service delivery and ensuring effective resolution of their requests for Cornwall Council.To positively contribute as a member of...
-
Contact Centre Advisor
3 weeks ago
Camborne, United Kingdom Cornwall Council Full timeWe have an exciting opportunity to join us as in our contact centre. We are looking for 1 full time permanent staff to join our team and would be open to part time applicants too but must be able to work Mondays. These newly created roles will be initially focused on answering queries over the telephone in regard to all services within the council. Our...
-
Contact Centre Advisor
4 weeks ago
Camborne, United Kingdom Cornwall Council Full timeDo you want to be part of a new exciting team that has been created within the council? We have an exciting opportunity to join us as we build a brand-new team in our contact centre. We are looking for 5 full time permanent staff to join our team and would be open to part time applicants too. These newly created roles will be initially focused on answering...
-
Contact Centre Advisor
1 week ago
Camborne, United Kingdom Cornwall Council Full timeDo you want to be part of a new exciting team that has been created within the council? We have an exciting opportunity to join us as we build a brand-new team in our contact centre. We are looking for 1 more full time permanent staff to join our team and would be open to part time applicants too. These newly created roles will be initially focused on...
-
Contact Centre Advisor
2 weeks ago
Camborne, United Kingdom MLH TRANSPORT LIMITED Full time**Job purpose** To provide proactive and comprehensive guidance, information and resolution to both internal and external customers which will involve interpreting the customer’s need, initiating appropriate service delivery and ensuring effective resolution of their requests for Cornwall Council. To positively contribute as a member of the Customer...
-
Camborne, United Kingdom Cornwall Partnership NHS Foundation Trust Full timeJob summary This is an exciting opportunity for an enthusiastic individual to work with in secondary mental health services with in a 'Day Resource Centre' setting. We are looking for someone to join our team at Boundervean Resource Centre, Camborne to deliver groups with in the centre. Ideally the successful applicant will have experience not only...
-
Service Leader
2 weeks ago
Camborne, Cornwall, United Kingdom Cornwall Council Full timeAn exciting opportunity has arisen in the Contact Centre for the role of Service Leader due to the increasing number of services that the team handle calls for.The expansion of the leadership team within the Contact Centre is due to the move of some housing service calls into the team which has increased the amount of staff in the service.The Contact Centre...
-
Senior Sales Negotiator
3 weeks ago
Camborne, United Kingdom Rayner Personnel Property Full time**Senior Sales Negotiator - Camborne - 21k-23k Salary (DOE) - Plus Car Allowance £300 Per Month - Sales Bonuses - Strong Commission Structure - OTE 30k+ - Independent Agency** Leading independent agent is looking for a bright and motivated **Senior Sales Negotiator **to help drive sales market share and support the day to day operations of the business in...
-
Customer Services Adviser
3 weeks ago
Camborne, United Kingdom LiveWest Full time**About The Role**: Are you a natural people person, with the ability to deliver excellent **Customer Service**? If so, please read on. As a This role is being offered on a **full time**, **permanent** basis and will be based in our Tolvaddon office. To be considered for the role of Customer Services Adviser you will: - be completely committed to the...
-
Customer Services Adviser
3 weeks ago
Camborne, United Kingdom LiveWest Full time**About The Role**: Are you a natural people person, with the ability to deliver excellent **Customer Service**? If so, please read on. As a This role is being offered on a **full time**, **permanent** basis and will be based in our **Tolvaddon **Office. To be considered for the role of Customer Services Adviser you will: - be completely committed to the...
-
Customer Services Adviser
1 month ago
Camborne, United Kingdom LiveWest Full time**About The Role**: Are you a **natural people person**, with the ability to deliver **excellent Customer Service**? Are you an individual who has the **drive** and **passion** to make a difference to people’s lives, but also the personal **resilience** to work in a high-pressured environment? Maybe you are looking to start a career in **Housing **or fancy...
-
Customer Services Adviser
2 weeks ago
Camborne, United Kingdom LiveWest Full time**About The Role**: Are you a natural people person, with the ability to deliver excellent **Customer Service**? If so, please read on. As a This role is being offered on a **full time**, **12 month Fixed Term basis **and will be based in our **Tolvaddon** office. To be considered for the role of Customer Services Adviser you will: - be completely...
-
Customer Services Adviser
4 weeks ago
Camborne, United Kingdom LiveWest Full time**About The Role**: Are you a **natural people person**, with the ability to deliver **excellent Customer Service**? Are you an individual who has the **drive** and **passion** to make a difference to people’s lives, but also the personal **resilience** to work in a high-pressured environment? Maybe you are looking to start a career in **Housing **or fancy...
-
Customer Services Adviser
1 month ago
Camborne, United Kingdom LiveWest Full time**About The Role**: Are you a **natural people person**, with the ability to deliver **excellent Customer Service**? Are you an individual who has the **drive** and **passion** to make a difference to people’s lives, but also the personal **resilience** to work in a high-pressured environment? Maybe you are looking to start a career in **Housing **or fancy...