Customer Services Adviser
6 months ago
**About The Role**:
Are you a **natural people person**, with the ability to deliver **excellent Customer Service**? Are you an individual who has the **drive** and **passion** to make a difference to people’s lives, but also the personal **resilience** to work in a high-pressured environment? Maybe you are looking to start a career in **Housing **or fancy a change? If so, this could be the role for you
Our Customer Service team at LiveWest are the heart of the business acting as the first point of call for all our customers queries. We pride ourselves in supporting all our customers and champion ourselves on playing a key role in solving the UK's housing crisis. This role can be demanding, challenging and ultimately very rewarding. No two days will be the same. This role is suited to people who remain **calm under pressure**, good at **problem-solving **and have **excellent interpersonal skills**, with an **empathetic **nature.
Applicants will need to have a range of skills to be able to deal with often stressful and emotional situations, whilst also demonstrating compassion and empathy to all customers, no matter what the situation.
Our Customer Service team not only build strong, trusting relationships with our customers but we work dynamically across the business with other colleagues to provide the best quality homes.
**We have multiple channels in which our customers can contact us. This includes**:
- **Phone.**:
- **Social Media.**:
- **Live Chat.**:
- **Web Forms.**
Applicants would need experience in using different IT systems including Microsoft 365 and comprehensive training will be provided for this role.
- We have 2 positions available, being offered on a **part time**, **permanent** basis working** 22.2 hours** a week and they will be based in our Tolvaddon office.
- The working patterns for both roles are:
- Tuesday, Thursday and Friday: 9:20am to 5:15pm.
To be considered for the role of Customer Services Adviser you will:
- be completely committed to the delivery of excellent customer service.
- have excellent communication skills, whilst being patient and empathetic with our diverse customer base.
- have an inquisitive mind with the ability to draw out key information, therefore ensuring the customers' repairs are fixed on a first time basis.
- have good IT and record keeping skills with the ability to multi-task.
- be committed to our values; We are Customer Focused, We Challenge Convention, We Deliver Together.
You may have experience in: customer care, customer facing retail, hospitality, inbound call centre, contact centre, customer service centre, Social Housing, Housing Association.
**About The Company**:
**Our Reward and Benefits**:
- Defined Contribution pension scheme - employer contribution of 6% - 9%.
- Discretionary Bonus scheme.
- Death in Service benefit (3 x salary).
- 26 days annual leave plus bank holidays with service related increase to your entitlement up to 30 days plus an option to purchase extra annual leave.
- Family Friendly policies.
- Health Cash Plan including dental and optical cover (worth up to £1,100 per annum).
- Employee Assistance Programme.
- Health and Wellbeing programme which includes enhanced sick pay, monthly campaigns, training and yearly flu jabs.
- Cycle to Work scheme.
- Car Benefit scheme.
- Learning and Development including coaching and professional qualification support.
- Volunteering days.
**About Us**:
LiveWest provides over 40,000 homes to over 80,000 people throughout the South West from Gloucestershire to the Isles of Scilly. We have plans to build over 6,000 homes in the area over the next five years, developing new homes of all tenures including low-cost rent and sale, market rent and sale, and a range of supported housing and intermediate housing products, creating choice and flexibility.
As well as developing new homes, we continue to invest in existing properties and communities. Through the stability of good housing, we place better living for better lives at the centre of our mission both today and for generations to come. At LiveWest we believe in a home for everyone.
As an Inclusive Employer, we celebrate diversity and are committed to creating an inclusive environment for all colleagues. For further information about our Equality, Diversity and Inclusion policy, please click here.
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