Client Liaison Advisor

5 days ago


Bromley, United Kingdom Direct Line Group Full time

**Ways of Working**

Here at Direct Line Group, we recognise the importance of flexibility, not only in our personal lives but also in the way we work. Our mixed model way of working offers a ‘best of both worlds’ approach combining the best parts of home and office-working, offering flexibility for everyone.

How much you’ll be in the office depends on your role, and we’ll consider the flexible working options that work best for you. You can find out more about our flexible working approach or please get in touch with the team to discuss.

We are now hiring for a **Client Liaison Advisor** to join our Legal Services team at our **Bromley** **office on **a permanent **basis. This role has a hybrid working style where you will be based in the office 2 days a week, and 3 days a week working from home. This is an entry level role, full training will be provided in the office

What we are looking for:
At DLG Legal Services, our mission is to make law easy and accessible to everyone. As part of the Direct Line Group, we provide legal services to over 50,000 DLG customers each year. Customers can access our legal Adviceline team and our growing list of services includes personal injury, employment, property, inheritance, and contract litigation. We also support our parent group, litigating on their behalf.

The nature of this role is very fast paced - you need to be able to handle the pressure well. Other skills are:

- Excellent telephone manner and a passion for customer service
- Experience of working in a **sales call centre environment** is preferable
- Ability to work as a member of a team
- Excellent attention to detail
- Must be able to use own initiative and prioritise
- Flexibility in work content

What you will be doing:
You will act as the first point of contact for all customer related queries prior to client being allocated to a Fee Earner. Converting potential clients into customers and acquiring passenger details for additional conversions. Making sure that all dealings and interactions reflect the professional and customer focused nature of our business. Other duties include:

- Initial contact with the client referral
- Converting client and passenger referral into a customer
- Providing clear and accurate information in a user friendly manner
- Completing telephone Q&A with client
- Instructing Medical Agencies
- Proactively handling the client’s expectations
- Using clear and plain explanations and terms, with a friendly, empathetic and reassuring attitude
- Active listening and communication style
- Highly professional manner
- Reflect the brand image and customer focused ethos
- Instructing the treatment provider
- Achieving KPI targets

**Location**: Bromley

**Working hours**: 35 hours a week (Monday
- Friday)

**Contract**: Permanent

**Home Working**: Hybrid model

What we will give you:
**Flexible Working**

We offer a variety of working arrangements - from how you divide the time you spend working at home and in the office, to flexibility in the hours you work.

You can find out more about our approach to flexible working here.

**Life at DLG**

Direct Line Group is an equal opportunity employer. We value diversity and we’re committed to making DLG a truly inclusive place to work.

We recognise and embrace that people work in different ways and we’ll always adapt as much as possible so you have the best and most comfortable working environment that we can offer. We know you’re more than a CV, and the things that make you, you, can bring real potential to DLG.

If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.

LI-PK1 #Hybrid



  • Great Bromley, United Kingdom Lighthouse Personnel Ltd Full time

    **CLIENT LIAISON ASSISTANT** - ‘Recruiting for your future success’._ Our Client design and make super lightweight portable shipping container, kiosk and van conversions, with a unique focus on a design led approach. Creating interiors to fit a full range of uses from catering kitchens to merchandise and mobile shops, they are looking for a...


  • Bromley, United Kingdom Bank of America Full time

    **Job Title: Client Servicing Advisor** **Corporate Title: Up to Assistant Vice President** **Location: Bromley** **Company Overview**: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates,...


  • Bromley, United Kingdom Bank of America Full time

    **Job Title: Treasury Client Service Advisor** **Corporate Title: Up to Assistant Vice President** **Location: Bromley** **Company Overview**: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients,...

  • Protection Advisor

    2 months ago


    Bromley, United Kingdom CV-Library Full time

    If you are looking for unlimited leads, passed over from highly successful and proactive mortgage advisers, with full admin support to keep you doing what you do best, offering outstanding advice to clients, then we have the firm for you! We are recruiting for a well-established and successful brokerage in Bromley, London, seeking a talented and very...

  • Protection Advisor

    1 month ago


    Bromley, United Kingdom Openwork Services Limited Full time

    If you are looking for unlimited leads, passed over from highly successful and proactive mortgage advisers, with full admin support to keep you doing what you do best, offering outstanding advice to clients, then we have the firm for you! We are recruiting for a well-established and successful brokerage in Bromley, London, seeking a talented and very...


  • Bromley, United Kingdom Fortus Recruitment Group Full time

    About the JobWe are seeking an experienced Resident Liaison Officer to join our Planned Maintenance team in Bromley and Merton, South East London. As a key member of the team, you will be responsible for communicating with clients and tenants, resolving issues promptly, and supporting the helpdesk with daily emails. Your strong communication skills, ability...

  • Mortgage Advisor

    2 months ago


    Bromley, United Kingdom CV-Library Full time

    Do you take great pride in giving advice? Work best in a thriving environment with unlimited leads? and enjoy a team environment with admin support to keep you advising? We are recruiting for a thriving brokerage in Bromley, who have established a network of introducers and offer outstanding service to their clients. With full admin support, your focus is...

  • Mortgage Advisor

    1 month ago


    Bromley, United Kingdom Openwork Services Limited Full time

    Do you take great pride in giving advice? Work best in a thriving environment with unlimited leads? and enjoy a team environment with admin support to keep you advising? We are recruiting for a thriving brokerage in Bromley, who have established a network of introducers and offer outstanding service to their clients. With full admin support, your focus is...

  • HR Advisor

    6 months ago


    Bromley, United Kingdom Page Personnel Full time

    Fantastic HR Advisor opportunity - Fantastic College Group offering hybrid working **About Our Client**: A reputable College Group based in South London, offering hybrid working. The successful HR Advisor will be responsible for:* Providing advice and guidance on a range of HR matters - Assistant HRBPs with complex ER cases, TUPE and restructures -...

  • Parts Advisor

    7 months ago


    Bromley, United Kingdom MB Group Full time

    Our Client, a leading car manufacturer are currently looking for a Parts Advisor to join the business based out of their Bromley Dealership. We are currently looking for a **Parts Advisor **to join an exciting, leading and well-known car manufacturer. You will be required to provide accurate estimates for parts, ensuring that the customer is fully aware of...

  • Aftersales Advisor

    7 months ago


    Bromley, United Kingdom MB Group Full time

    Our Client, a leading car manufacturer are currently looking for an **Aftersales Advisor** to join our business based out of our **Toyota Bromley **dealership. As a **Aftersales Advisor** you will be responsible for making a high number of quality calls to existing customers and local businesses who have diagnosed work needing to be completed on their...

  • Parts Advisor

    5 days ago


    Bromley, United Kingdom ASI Recruitment Full time

    **Parts Advisor** **Bromley** **Up to £26,000 Basic** **Amazing bonuses in place** **Great Privately owned Dealership group** **Dealership Environment with a family feel.** I currently have a great opportunity for a Parts Advisor to join to their already established dealership team. This vacancy will fit someone with an already expansive knowledge of...

  • Sales Advisor

    7 months ago


    Bromley, United Kingdom All Area Group Full time

    We are seeking a highly motivated and results-driven Sales Advisor to answer calls for a Plumbing & Pest control Company. As a Sales Advisor, you will be responsible for building and maintaining relationships with clients, providing exceptional customer service, and achieving sales targets. Previous experience in pest control or plumbing would be an...

  • Sales Advisor

    7 months ago


    Bromley, United Kingdom All Area Group Full time

    We are seeking a highly motivated and results-driven Sales Advisor to answer calls for a Plumbing & Pest control Company. As a Sales Advisor, you will be responsible for building and maintaining relationships with clients, providing exceptional customer service, and achieving sales targets. Previous experience in pest control or plumbing would be an...


  • Bromley, United Kingdom Julie Rose Recruitment Full time

    Julie Rose Recruitment are seeking a **Customer Service Advisor** to join their client in Bromley. This role would suit someone with previous experience in Insurance, or for an ambitious college or university leaver with a keen interest in Insuranceto join the team. **Key Responsibilities of the Customer Service Advisor**: - Negotiate terms on behalf of...


  • Bromley, United Kingdom Julie Rose Recruitment Full time

    We are looking for enthusiastic customer service advisors for a professional services company based in the heart of Bromley. Training provided on the product but to be considered for this role, you will need to have worked in a customer service environmentsuch as an office, retail, fitness, hospitality etc. **Customer Service Advisor responsibilities will...


  • Bromley, United Kingdom Matt Burton Full time

    Our Client, a leading car manufacturer are currently looking for a Customer Service Advisor to join their business based out of their Toyota Bromley Dealership. As a Customer Service Advisor, you will take inbound calls from our client's current customers to book in their yearly MOT or Service, while on the phone you will also speak to them about other...


  • Bromley, United Kingdom EQ Recruit Full time

    We have an outstanding opportunity for an extremely professional, dedicated and successful Automotive Service advisor to join our client’s award winning, multi franchise, aftersales department. We are looking to recruit someone with a strong and stable career in the automotive industry dealership environment within the service adviser role and are looking...


  • Bromley, United Kingdom Paragon Resource Solutions Full time

    Our client is a reputable Social Housing maintenance contractor based in London. They are currently looking to recruit a Resident Liaison officer as the main point of contact for the tenants having work undertaken in their properties. The role of the RLO is to ensure the smooth running of projects by building and maintaining positive relationships between...


  • Bromley, United Kingdom Julie Rose Recruitment Full time

    This is an exciting opportunity for a positive and passionate individual looking for a customer service role with a financial services organisation. Full training on product but you will need a good telephone manner and enjoy speaking to customers on thephone. You will be working in a customer service team that value their clients highly. - Full time role,...