Retail and Customer Experience

3 weeks ago


Wadebridge, United Kingdom Sharp's Brewery Full time

We have a brilliant opportunity for a fun, energetic person to join our Retail & Hospitality Team here at our Brewery in Rock, Cornwall and take a lead on Hosting Brewery Tastings and assisting with Hospitality Trips along with leading on daily bar duties in our Tasting room.

In this varied role you will be the first point of contact for visitors to our Brewery and will act as a Sharp’s ambassador, passionately talking about our beers, our provenance, and our people.

For this role you will be trained about the brewing process, the flavour profiles of our beers, the principles of beer and food pairing and our History here at Sharp’s to enable you to host and lead Tutored Beer Tastings and Tours here at Sharp’s HQ.

We have a busy Brewery Shop and Tasting room where customer service is paramount, so the right individual will thrive on providing our customers with top quality, friendly service.

Supporting with our online shop is also a part of this role, packing web orders ready to dispatch, managing and organising stock and dealing with customer enquiries to ensure our customers have a great experience. You will also be required to assist with decanting bright beer in the cellar, filling our mini casks and 36pint beer boxes for shop and web orders, this includes using chemicals for cleaning which you will receive full training on. Due to the weight of our parcels and 36-pint beer boxes (up to 20kg) this role will contain a level of physical work at times.

This role will include weekend work and some evenings, exact details will be shared upon interview.

**The Responsibilities**
- To lead and coordinate brewery tours and tastings sessions for customers, press, industry influencers, internal and external visitors to the Brewery.
- Retail of beverages and other Sharp's Brewery/Molson Coors products and merchandise to the general public and employees at Rock.
- Delivering a positive customer experience and leading on daily bar duties through an efficient and high-quality service adhering to strict Alcohol Licensing Laws.
- requirements to assist the Retail and Hospitality Manager with corporate hospitality trips and help organise travel, accommodation and activity booking.

**Key Skills**
- Retail/Customer Service or Hospitality experience preferred
- Strong communication skills
- Comfortable at public speaking
- Experience in working in a customer facing environment
- Experience working in a fast-paced environment
- Able to work to tight deadlines
- Sharp’s are part of Molson Coors and we’re an Equal Opportunity Employer seeking diversity. We want to continue to create an environment where our people are truly able to be themselves at work, regardless of their gender, ethnicity, sexual orientation or religion. We want people to be able to bring their own creativity and style to work, so that we get diversity in our thinking across our organisation, as we believe that we are a better business for it._
- This makes our talent strategy simple - we want the best talent in all our roles, regardless of their background. We take pride in celebrating our unique brew and our people are our greatest asset_

**Job Types**: Full-time, Fixed term contract
Contract length: 6 months

**Salary**: From £21,650.00 per year

**Benefits**:

- Cycle to work scheme
- Employee discount
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Private medical insurance

Schedule:

- Day shift
- Weekend availability

Ability to commute/relocate:

- Wadebridge: reliably commute or plan to relocate before starting work (required)

Work Location: In person



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