Customer Experience Host
1 month ago
**Customer Experience Host**:
- Location_: Wadebridge, St Ives, Padstow, Cornwall.
- Position_: Permanent, Part-Time.
*
We have a new opportunity for a confident, friendly, and engaging Customer Experience Host to take on responsibility for delivering a range of experiences to Tarquin’s Gin fans at our Distillery and two Gin Schools, Padstow and St Ives.*
This is an opportunity to join our team and take responsibility for a key part of our fast-growing, award-winning, family-run distillery. You will work alongside our Customer Experience team and be an integral part of building a strong presence in this iconic Cornish location.
We are looking for a reliable, enthusiastic, and organised person who has a passion for customer service, craft spirits and Cornwall. Although initially a part time role there is likely to be scope to increase hours to a full-time equivalent position within the company.
*
What you’ll be doing*
This will be a varied role that comes with a great deal of responsibility. Duties will include but are not limited to:
- Hosting ‘Tours’ & ‘_Gin Schools_’ as well as tasting events for consumers **and** trade
- Supporting events with **retail** of spirits and merchandise through our retail team on site
- Reporting to, and working alongside the Customer Experiences team to hit key targets
- Regular maintenance of equipment, daily cleaning, and stock management of consumables e.g. botanicals
- Providing an **enjoyable and safe** environment for employees and customers
**What you’ll get**
- 25 holidays + 8 Bank Holiday’s (pro-rata for part time)
- Day off for B-day: Birthday Day off with pay, in addition to your Annual Holidays allowance*
- The Company operates a scheme of fully paid sickness absence for up to 5 working days per year*
- Employee Assistance Program: Free 24-hour Confidential helpline to support you though any of life’s issues or problems.
- Ongoing training and development
- Staff socials
- Flexible working
- Family Friendly Policies
- Pension Scheme
- The Staff Discount code for online & on-site purchases
- Company partners’ discounts
- Black Friday Staff Sale
- Free Distillery Tours for employee +1 during weekday
- Discounted Gin Schools for staff + 1
- As per Company Policy
**What you’ll need to have**
- Confident presentation and public speaking skills
- Driving licence
- Availability to regularly work weekends and potentially evenings
**What you might have**
- Retail experience
- Hospitality experience
- Personal Licence Holder
**How to apply**
- Salary -_ competitive
**Job Type**: Part-time
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