Customer Service Administrator

1 month ago


Wallingford, United Kingdom Bolt Staffing Solutions Full time

Our client is a well established independent provider of premium coffee, drinks and snack solutions. They are seeking a Customer Service Administrator to join their expanding service team in Wallingford.

The client is focused on premium office coffee solutions, and they offer a range of innovative and premium machines to professional businesses across the area.

You will be a core part of the team, responsible for the accurate logging and processing of service calls plus other general admin duties. You will ideally have worked within a customer support position previously, have an excellent eye for detail and a confidence in dealing with external clients and contractors by telephone.

**Responsibilities**
- The core role the support of the Service desk team will include:

- To take ownership of logging, processing and closing a customer service calls
- Identifying chargeable calls and raising sales invoices.
- Posting purchase invoices
- Resolve customer queries
Checking engineer worksheets; ensuring data is accurately recorded on Management system
- Worksheet filing
- Working with external contractors to ensure that customer service calls are picked and attended to in line with company required by date
- Ensuring customer satisfaction at all stages in the service process
- Action operators and engineers attendance to a service requests

**Benefits**
- Basic salary £26k
- Mon-Fri schedule with no weekends or Bank holidays
- Optional Gym membership
- Optional Yearly Signing Bonus
- Optional Private Healthcare
- Full company training
- Lots of opportunities to develop within the fast growing business
- 4 Company events every year

If you have experience in the retail, merchandising, vending, catering or hospitality industries and looking for an exciting new challenge please submit your CV today

**Job Types**: Full-time, Permanent

**Salary**: £26,000.00 per year

**Benefits**:

- Company events
- Company pension
- Gym membership
- On-site parking
- Private medical insurance
- Wellness programme

Schedule:

- Day shift
- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus scheme
- Performance bonus
- Yearly bonus

Work Location: One location



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