Customer Success Coordinator

4 weeks ago

Wallingford, United Kingdom Group GTI Full time

To delight our customers by exceeding attraction expectations, providing exceptional customer service and demonstrating in depth knowledge of our audience and platform to secure yearly subscription renewals and upgrades.**Key metrics**
- Applications
- NPS
- Customer retention

Outcomes

**1.**
**Administration of customer subscriptions is outstandingly delivered to secure high health scores and yearly renewals.**
- You will add organisation profiles and job roles to the platform via our CMS.
- You will support platform SEO with correct headings and use of keywords.
- You will optimise customer content on the platform with extra images and content.
- You will add customer creative and branding to the platform.
- You will support the production of customer reports.
- You will take a leading role in specific elements of the subscription based on your skills.

**2.**
**Internal ways of working and processes and successfully supported efficiently and collaboratively.**
- You will be active within our customer CRM ensuring all customer activity is recorded.
- You will support production of team collateral.
- You will input into our daily customer success scrums and process improvement sprints.
- You will identify and champion process improvements and efficiencies.
- You will share ideas, take on responsibilities and lead projects as you see them.

Person Specification
- You will be a team player, committed to and motivated by the success of the team. You will be willing to go the extra mile when needed.
- You will be accurate with data entry with an eye for detail.
- A confident and professional manner with excellent written, phone and conversational skills.
- You will have a positive, can-do attitude.
- You will be conscientious and understand how your performance impacts others
- You will be committed to your own self development, taking time to understand our industry, our products and our customers.
- You will be a problem solver, using your own initiative as well as reaching out and learning from others.
- You are agile, attentive and able to manage your own time and workload effectively
- You will own your work, taking personal responsibility to exceed expectations, admit and learn from mistakes and celebrate successes

**Work Experience, Knowledge & Skills**:

- Recent administration experience
- HTML experience desirable
- Computer literate - MS Office, CRM systems
- Basic knowledge of student and graduate recruitment processes
- Proactive, adaptable and a quick learner
- A confident and professional manner with excellent written, phone and conversational skills
- Focused, conscientious, and efficient with excellent time management skills
- Collaborate with peers and other people inside and outside the business

Other Information
- Permanent role - 37.5 hours per week Monday to Friday 9.00 - 5.30pm
- 3 month probationary periodAbout Group GTI

**We aim to help students realise their potential in the world of work through technology, content and tools. That’s not an easy thing.**

We believe in understanding students and partnering with employers, universities, schools and other technology providers.

Documents
Gti background checks policy
Click to view
Gti hiring of ex-offenders policy
Click to view

**Department**

UK Customer Success

**Employment Type**

Permanent - Part Time

**Location**

Wallingford, UK - Hybrid

**Workplace type**

Hybrid

**Documents**

Gti background checks policy.pdf

Gti hiring of ex-offenders policy.pdf

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