Customer Service Advisor

3 weeks ago


Wallingford, United Kingdom The Recruitment Group Full time

**The Recruitment Group is hiring**

An exciting opportunity has arisen for a motivated individual to assist with a variety of administrative tasks, within my clients Service Department as a Customer Service Advisor.

Role**:Customer Service Advisor**

**Salary**: £25,000 Per Annum

Location: Wallingford, Oxfordshire

Role: Permanent

Holiday Entitlement: 25 days

**Job Scope**:
**You will be a core part of the team, responsible for the accurate logging and processing of service calls plus other general admin duties. You will ideally have worked within a customer support position previously, have an excellent eye for detail and a confidence in dealing with external clients and contractors by telephone.**

**Core responsibilities of the Customer Service Advisor role**:

- Identifying chargeable calls and raising sales invoices
- To take ownership of logging, processing, and closing a customer service calls
- Posting purchase invoices
- Resolve customer queries
- Checking engineer worksheets; ensuring data is accurately recorded on Management system
- Worksheet filing
- Working with external contractors to ensure that customer service calls are picked and attended to in line with company required by date
- Ensuring customer satisfaction at all stages in the service process
- Action operators and engineers’ attendance to a service request

A**bout you**:

- A good communicator and well organised
- A good all round Computer literacy including knowledge of Microsoft Word and Excel
- Experience in customer service and general administration
- Excellent time management and reporting skills
- Flexible approach to the working environment

We wish you the best of luck in your job search

If you would like to know how we will store and process your data, please visit us online at 'The Recruitment Group' to read our GDPR Data Protection Statement.

**Job Types**: Full-time, Permanent

**Salary**: £24,000.00-£25,000.00 per year

**Benefits**:

- Company pension
- Life insurance

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- WALLINGFORD: reliably commute or plan to relocate before starting work (required)

Work Location: One location

Reference ID: Wallingford01



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