Operations Coordinator
5 months ago
**Job Overview**:
We are seeking an Operations Coordinator to join our team. As an Operations Coordinator, you will play a crucial role in supporting the day-to-day operations of our organisation. This position requires strong organisational skills, attention to detail, and the ability to multitask effectively. If you are a proactive problem-solver with excellent communication skills, we would love to hear from you.
**Key Responsibilities**:
- Manage sales order process from receipt of order to timely generation of invoices
- Provide exceptional customer support by responding to inquiries and resolving issues in a timely manner
- Generating spare parts quotes
- Assist in planning workload and diaries for engineers
- Collate engineer’s hours and monthly vehicle & van stock reports
- Reconcile job sheets to work diary
- Liaise with purchasing/stores on product and consumable stock levels
- Inputting delivery receipts onto Sage
- Updating trackers & order pipeline report
- Create BOMs within Sage 50 and amend parts used on job completion
- Assist with incoming phone calls
- Monthly reconciliation of credit cards
- General office duties
**Attributes**:
- Excellent customer service skills
- Flexible and dynamic with a ‘can do’ attitude
- Ability to prioritise and manage a varying workload
- Excellent written and verbal communication skills
- Must be well organised, efficient and personable with a confident manner
- Ability to build enduring relationships with colleagues and customers alike
**Experience & Skills**:
- Proficient in Microsoft 365 Teams, Excel & Word
- Experienced user of Sage 50 beneficial
- Possess excellent interpersonal and communication skills
- Proficient telephone manner
**Salary & Benefits**:
- Competitive salary
- Annual leave of 22-days plus statutory holidays
- Paid day off for your birthday
- Life Assurance
We offer competitive compensation and benefits packages. This is a full-time position with opportunities for growth within our organization.
**Benefits**:
- Life insurance
Schedule:
- Monday to Friday
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- Customer service: 2 years (required)
- Administrative experience: 2 years (required)
**Language**:
- English (preferred)
Licence/Certification:
- Qualification (preferred)
Work Location: In person
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