Customer Assistant

4 months ago

Rayleigh, United Kingdom Marks & Spencer Full time

**Customer Assistant - Operations**
**Due to the requirements of this job we cannot consider anyone under the age of 18 for this role,This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the work place.**
**Temporary Position**
**Shift Pattern**
**Thursday 08:00 - 16:00**
**Friday 14:00 - 22:00**
**Sun 10:00 - 18:00**

**Purpose**
- To deliver a great shopping experience for their customers, putting customers before task every time
- Champion new ways of working within stores through an open mindset and positive attitude
- Complete tasks and processes that deliver ‘best in town’ standards
- Serve and sell across all channels brilliantly well
- Be the voice of our customer to help us continually improve

**Key Accountabilities**
- Serve our customers efficiently and brilliantly well - on the shop floor and at service points
- Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
- Skilled to utilise all digital tools and communication channels to do the job
- Share customer and colleague feedback to help us do things better
- Share knowledge and experience with colleagues to support others in building skill and confidence
- Own their own learning & development and proactively access digital learning solutions
- Know the daily sales targets, priorities, promotions & selling opportunities
- Have great product knowledge to sell and recommend our products and services
- Proactively engage with customers to understand their needs and make recommendations
- Understand the store priorities and their part to play
- Complete tasks with pace and in line with SOPs
- Minimise cost and waste through good process practice
- Follow safe and legal working practices

**Key Capabilities**
- Understands how M&S operates,it’sstrategy, future and the role they play
- Committed to delivering excellent work fast with great attention to detail
- Open to and acts on feedback, asking for this regularly
- Sets performance objectives for self in conjunction with line manager and in line with business plans
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Is curious and asks questions to challenge the status quo - ask why the company does things the way it does things
- Effective at communicating their intentions to others; ensures communication is clear and simple
- In control of their own reactions and considers how to share their perspective to create better reaction for team
- Copes well with change and work challenges and recovers quickly from its impact
- Builds positive relationships by being a good listener and getting to know people by establishing a connection

**Technical Skills/ Experience**
- Contributing to store sales and cost control
- Work across the store to get things done right first time within timescales
- Comprehensive knowledge of customer shopping channels
- Good level of product knowledge and services across the store
- Up to date knowledge of the commercial operation and brilliant basics
- Understand customer needs and spot selling opportunities
- Adapting to change
- Good Knowledge of VM principles

**Key Relationships and Stakeholders**
- Customers
- Colleagues
- Store Leadership
- BIG

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

Rayleigh, ESSEX, ENGLAND;
Rayleigh SF

  • Customer Assistant

    3 months ago

    Rayleigh, United Kingdom M&S Full time

    **Summary** Customer Assistant - Foods - 12 hours - Temporary Contract Shift Pattern Sun 0600-0900 Mon 0500-0800 Fri 0500-0800 Sat 0500-0800 Base rate £12.00 per hour. Plus additional £3.00 per hour unsocial premium for hours worked between 22.00-06.00 **All the details** Customer Assistant - Foods - 12 hours - Temporary Contract Shift Pattern Sun...

  • Customer Assistant

    4 months ago

    Rayleigh, United Kingdom Marks & Spencer Full time

    **Customer Assistant - Operations** **Temporary Position** **Shift Pattern** **Tuesday 08:00 - 16:00** **Wed 08:00 - 16:00** **Sat 10:00 - 18:00** **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude -...

  • Customer Assistant

    3 months ago

    Rayleigh, United Kingdom Marks & Spencer Full time

    **Customer Assistant - Operations** **Temporary Position** **Shift Pattern** **Week 1** **Monday 14:00 - 22:00** **Thursday 04:00 - 12:00** **Friday 04:00 - 12:00** **Saturday 14:00 - 22:00** **Week 2** **Sunday 10:00 - 8:00** **Tuesday 08:00 - 17:00** **Wednesday 08:00 - 17:00** **Thursday 04:00 - 12:00** **Purpose** - To deliver a great shopping...

  • Customer Service Assistant

    3 months ago

    Rayleigh, United Kingdom Specsavers Full time

    **Customer Service Assistant** **Location: Rayleigh** **Working Hours: 40 hours per week** **Full Training provided** **28 days holiday** **Specsavers Perks** **Customer Service Experience is preferred for this role** Looking for something new and a varied role? We are looking for a Customer Focused **Customer Service Advisor.** **Great customer...

  • Customer Assistant

    1 month ago

    RAYLEIGH, United Kingdom MARKS&SPENCER Full time

    Customer Assistant - Operations - 19.75 hours - Temporary Contract up to 04/04/25 This role is largely warehouse based. It will involve loading and unloading deliveries, movement of stock/equipment, as well as time spent in walk-in fridges/freezers. Full training will be given. Shift Pattern Week 1 Mon 09.00-12.00 Wed 04.00-12.00 Thu...

  • Customer Service Representative

    4 days ago

    Rayleigh, Essex, United Kingdom Essex County Council Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Services Assistant at Rayleigh Library. This is a part-time position working 28 hours per week, including every Saturday.The successful candidate will be responsible for providing excellent customer service, supporting with book circulation and...

  • Customer Service Representative

    4 days ago

    Rayleigh, Essex, United Kingdom Essex County Council Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Services Assistant at Rayleigh Library. This is a part-time position working 28 hours per week, including every Saturday.The successful candidate will be responsible for providing excellent customer service, supporting with book circulation and...

  • Customer Service Representative

    21 hours ago

    Rayleigh, Essex, United Kingdom Essex County Council Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Services Assistant at Rayleigh Library. This is a part-time position working 28 hours per week, including every Saturday.The successful candidate will be responsible for providing excellent customer service, supporting with book circulation and...

  • Customer Service Representative

    18 hours ago

    Rayleigh, Essex, United Kingdom Essex County Council Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Services Assistant at Rayleigh Library. This is a part-time position working 28 hours per week, including every Saturday.The successful candidate will be responsible for providing excellent customer service, supporting with book circulation and...

  • Customer Supporter

    2 days ago

    Rayleigh, United Kingdom Sanctuary Group Full time

     Customer Supporter Dobsons House, Dobsons Close, Rayleigh, SS6 7NY £12.50 per hour 20 hours per week  Sanctuary Supported Living is delighted to be recruiting for a Customer Supporter at our CQC Registered, Retirement Communities Service, Dobsons House, Rayleigh. We’re a national organisation, but we’re not-for-profit and we think locally by...

  • Customer Support Specialist

    1 day ago

    Rayleigh, Essex, United Kingdom Sanctuary Group Full time

    About the RoleWe are seeking a dedicated and compassionate Customer Supporter to join our team at Dobsons House, Rayleigh. As a key member of our community, you will play a vital role in providing exceptional support to our customers, enabling them to reach their full potential.Key ResponsibilitiesProvide front of house reception duties, ensuring a warm and...

  • Customer Support Specialist

    1 day ago

    Rayleigh, Essex, United Kingdom Sanctuary Group Full time

    About the RoleWe are seeking a dedicated and compassionate Customer Supporter to join our team at Dobsons House, Rayleigh. As a key member of our community, you will play a vital role in providing exceptional support to our customers, enabling them to reach their full potential.Key ResponsibilitiesProvide front of house reception duties, ensuring a warm and...

  • Overnight Customer Care Advisor

    4 weeks ago

    Rayleigh, United Kingdom Adecco Full time

    Customer Service Advisor - Night ShiftAre you passionate about providing exceptional customer support during the night? We have a fantastic opportunity for you! Our client, a prominent player in the customer service industry, is looking for two dedicated Customer Service Advisors to join their team on a temporary-to-permanent basis.As a Customer Service...

  • Customer Service Representative

    3 months ago

    Rayleigh, United Kingdom William Hill Full time

    **Location** Rayleigh Parade, Essex, CM13 1BN **Contract type** Part-time **Salary** £10.50 rising to £10.90 after passing probation **Hours** 12-18 - People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all.- Careers in our shops are about much more than simply taking bets. Our colleagues are...

  • Customer Service Apprentice

    4 months ago

    Rayleigh, United Kingdom Specsavers Full time

    **Customer Service Apprenticeship** **Rayleigh Specsavers** **Full time to include Weekend working - 40 hours per work** **Salary - National Living Wage** **Specsavers perks - discount across 100’s of different retailers!** **Bonus in store after probation** **28 days bank holiday** **Great bus and train routes around the store** Become an...

  • Junior Sales Assistant

    1 week ago

    Rayleigh, United Kingdom Go Privilege Full time

    Job Description: Junior Sales AssistantPosition: Junior Sales AssistantDepartment: SalesLocation: RayleighReports to: Sales ManagerJob Purpose:As a Junior Sales Assistant, your primary responsibility will be to support the sales team by profiling customers, conducting research, and assisting with lead generation. You will gather and analyse data on potential...

  • Junior Sales Assistant

    1 week ago

    Rayleigh, United Kingdom Go Privilege Full time

    Job Description: Junior Sales AssistantCheck below to see if you have what is needed for this opportunity, and if so, make an application asap.Position: Junior Sales AssistantDepartment: SalesLocation: RayleighReports to: Sales ManagerJob Purpose:As a Junior Sales Assistant, your primary responsibility will be to support the sales team by profiling...

  • Junior Sales Assistant

    1 week ago

    Rayleigh, United Kingdom Go Privilege Full time

    Job Description: Junior Sales AssistantPosition: Junior Sales AssistantDepartment: SalesLocation: RayleighReports to: Sales ManagerJob Purpose:As a Junior Sales Assistant, your primary responsibility will be to support the sales team by profiling customers, conducting research, and assisting with lead generation. You will gather and analyse data on potential...

  • Junior Sales Assistant

    1 week ago

    Rayleigh, United Kingdom Go Privilege Full time

    Job Description: Junior Sales AssistantPosition: Junior Sales AssistantDepartment: SalesLocation: RayleighReports to: Sales ManagerJob Purpose:As a Junior Sales Assistant, your primary responsibility will be to support the sales team by profiling customers, conducting research, and assisting with lead generation. You will gather and analyse data on potential...

  • Nightpack Assistant

    5 months ago

    Rayleigh, United Kingdom Smyths Toys Full time

    **Smyths Toys Superstores are recruiting Temporary Night Pack Assistants!** **Are you ambitious, hard working, energetic and reliable?** **Smyths Toy Superstores are a rapidly expanding retailer specialising in toys, software, and nursery products. We are currently recruiting Temporary Night Pack Assistants.** **The role of a Night Pack Assistant can be...