Administration Officer

7 months ago

Maidstone, United Kingdom Ministry of Justice Full time

Salary 1
- £22,940

Number of jobs available 1
- 1

Detail of reserve list 1
- 12 Months

Region 1
- South East

City/Town 1
- Maidstone

Building/Site 1
- MAIDSTONE COMBINED MAIDSTONE, ME16 8EQ

Grade 1
- AO

Organisation Grade for MoJ 1
- AO

Post Type 1
- Permanent

Working Pattern 1
- Full Time

Role Type 1
- Operational Delivery

Job description 1

**Role**: Jury Officer

**About us**

HM Courts and Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family courts and tribunals in England and Wales. We are looking for individuals who are committed to public service and to making a difference in people’s lives to deliver justice.

**What will you be doing?**

Being a Juror is one of the most important duties a UK Citizen can perform. Our Jury Officer’s are based in a Crown Court and provide support to the Jury. This includes providing initial direction to the Jury and being a point of contact to them throughout their time as a Juror. A key duty in this role is the initial Jury Officer speech to Jurors, which can be to a group of between 20 and 100 people in court, each of whom will have their own questions and concerns.

This is a predominantly customer facing role, which includes public speaking in a court setting. You will have regular contact with court / tribunal users, including members of the Judiciary and the legal profession.

Alongside your public facing duties, you will be assigned to teams to carry out a variety of general administrative duties to progress cases through the court/tribunal system or provide administrative support to other functions within HMCTS.

Working as part of a flexible team, you will be expected to undertake a range of the functions and responsibilities specified.

**Key Responsibilities include**:

- Undertake the Jury Officer’s speech to new Jurors, providing them with the key information and helping them understand their responsibilities
- To undertake Jury Officer role. Communicate and work with the Judiciary, the Court Managers, Court staff, and other internal / external stakeholders, suppliers and customers to collect information, check facts, communicate or enforce judicial decisions.
- Assisting court users, supporting listing and rota management, checking files
- Processing and calculating Jury Expenses and dealing with any related enquiries
- To work as a team to problem solve and contribute to small projects
- Collecting and Assembling Information
- To deliver a helpful, prompt, polite and “right first time” service to all court / tribunal users and stakeholders

**Do you have the skills needed?**
- Strong customer focus and service skills
- Experience of working in an administrative role in a customer focussed environment
- Proficient with IT, with the ability to learn new systems and packages
- Excellent communication and organisational skills

Please refer to the Job Description for further information on this role.

The job holder must be able to fulfil all spoken aspects of the role with confidence in English or (when specified in Wales) Welsh.

Additional Information 1

**Working Arrangements & Further Information**

**Flexible working hours**

The Ministry of Justice offers a flexible working system in many offices.

**Benefits**

The MoJ offers a range of benefits:
**Annual Leave**

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.

There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.

**Pension**

The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.

**Training**

The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.

**Networks**

The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.

**Support**
- A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
- Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
- Paid paternity, adoption and maternity leave.
- Free annual sight tests for employees who use computer screens.

**Working for the Civil Service**

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment pr

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