IT Support Analyst

2 weeks ago


Motspur Park, United Kingdom Morgan Fraser Group Limited Full time

An exciting opportunity has arisen for a IT Support Analyst to join our IT team based at our training Ground in South West London. The position purpose is to provide 1st/2nd line technical and operational support for all IT hardware and services throughoutthe Football Club. Supporting users both remotely and on site.

Responsibilities include but are not limited to:

- Respond to 1st and 2nd line technical support queries professionally and efficiently, maintaining a high degree of customer service
- Escalate 3rd line support queries effectively
- Support users in the use of computer equipment by providing necessary training and advice
- Take ownership of assigned issues, perform technical diagnosis and resolve, either on-site or remotely
- Arrange external/third-party support when relevant
- Perform daily maintenance tasks on all IT services as required by the Football Club
- Perform hardware & software installations, upgrades, updates, configurations and troubleshooting.
- Maintain Asset Register for all hardware devices/software licences.
- Provide out of hours support as required by the business.
- Provide Matchday support as part of a rota.
- Produce documentation on profiles, standards, policies, builds and technical projects as well as documentation of all support procedures.

The following qualifications and experience are essential:

- Windows 10/11, MacOS
- MS Office 365 Suite
- Installation/Configuration/Troubleshooting of PC/Laptop/Mac hardware/software
- Basic Active Directory account administration
- Understanding of Backup Technologies
- Mobile devices, iOS, Android


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