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Helpdesk Coordinator

4 months ago

St Albans, United Kingdom LinkPoint Resources Limited Full time

**Working Hours: 08:30 - 17:30 Monday to Friday**

**Helpdesk Coordinator’s Core Duties**
- Manage and plan incoming reactive jobs from first contact to close out of the job
- Use CAFM system to manage all works
- Manage subcontractors for completion paperwork and file as required
- Planning of engineer labour to complete all works
- Liaise with engineers at all stages of the works
- Daily report on Work in Progress
- Daily admin sign off of works for invoicing
- Ensure KPI’s are maintained at 95% or higher
- Planning of engineer labour to complete all works
- Liaise with engineers and subcontractors at all stages of the works
- Audit PPM reports and provide remedial works schedules

**Helpdesk Coordinator’s Skills Required**
- Professional and friendly telephone manner
- Great communication skills
- Organised and proactive
- Ability to work with a range of people at all levels

**Helpdesk Coordinator’s Key Experience**
- Experience working as a FM Helpdesk Coordinator
- Experience working to KPI’s
- Experience with a CAFM system

**_Are you enthusiastic about the _ _Helpdesk Coordinators _ _job? Send us your CV in a Word format today._