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Technical Helpdesk Specialist

2 months ago

St Paul's, United Kingdom Morson Talent Full time
{"title": "Technical Helpdesk Technician", "description": "Job Summary

We are seeking a skilled Technical Helpdesk Technician to join our team. As a key member of our operations team, you will be responsible for ensuring the in-life service experience for customers from order entry to operational service.

Key Responsibilities
  • Monitor network performance 24/7 and resolve issues causing outages or failures to meet KPI targets.
  • Manage all customer experience metrics.
  • Implement effective and efficient management practices, including leadership and rota management.
Requirements
  • Technical fault coordination and broad IT/communications understanding.
  • Flexibility and a strong team player attitude.
  • Excellent customer focus with an understanding of key customer requirements.
  • Experience in dealing with both internal and external customers/suppliers.
  • Proficiency in PC skills, including MS Office (Outlook, Word, Excel, PowerPoint).
  • Knowledge of various network technologies, including PSTN, mobile data, VOIP.
  • Service desk experience.
Desirable Skills and Experience
  • Experience working in a pressurized operational environment.
  • Proven ability to use Salesforce/Event Management Systems.
  • Familiarity with alarm management tools such as Manitou, What's up Gold, etc.
", "lang_code": "en-US"}