Customer Representative

2 weeks ago


Birmingham, United Kingdom CONNECTED L GROUP Full time

Are you passionate about providing exceptional customer service? Do you thrive in a dynamic and fast-paced environment? Join our team as a Customer Representative and be a key player in delivering outstanding support to our valued customers.

**Responsibilities**:

- Provide exceptional customer service to clients
- Answer customer inquiries and resolve issues in a timely and professional manner
- Assist customers with product information, pricing, and order placement
- Upsell products and services to maximize sales opportunities
- Perform data entry tasks accurately and efficiently
- Analyze customer needs and recommend appropriate solutions
- Maintain a high level of phone etiquette and professionalism at all times

**Qualifications**:

- Strong ability to analyze customer needs and provide appropriate solutions
- Previous experience in a customer service role is preferred
- Proficient in data entry with high accuracy and attention to detail
- Ability to multitask and prioritize tasks effectively in a fast-paced environment
- Excellent problem-solving skills and the ability to handle difficult customer situations with empathy and professionalism

**Job Types**: Full-time, Permanent

**Salary**: From £23,313.57 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to Commute:

- Birmingham (preferred)

Work Location: In person

Application deadline: 24/02/2024



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