Customer Representative
2 months ago
As a Customer Representative, you will be the primary point of contact for our valued clients, assisting them with inquiries, resolving issues, and ensuring a positive experience with our company.
**Responsibilities**:
- Answer incoming customer calls and respond to customer inquiries in a professional and timely manner
- Provide accurate information about products and services to customers
- Up sell products and services to maximize sales opportunities
- Assist customers with placing orders, processing returns, and resolving any issues or complaints
- Communicate effectively with customers to ensure their satisfaction
**Qualifications**:
- Strong communication and interpersonal skills
- Ability to analyse customer needs and provide appropriate solutions
- Excellent phone etiquette and customer service skills
**Salary**: From £24,413.68 per year
**Benefits**:
- Company events
- On-site parking
- Paid volunteer time
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to Commute:
- Birmingham (preferred)
Work Location: In person
Application deadline: 06/03/2024
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