CRM Specialist
2 weeks ago
**Client Details**
**Description**
Key responsibilities of this role are:
- Take a proactive role in the administration of Salesforce and Raisers Edge.
- Creating dashboards and reports, managing configuration and campaigns, communicating changes and updates to end users.
- Undertake agreed system maintenance and housekeeping procedures and investigate and resolve faults and queries in the operation and use of CRM.
- Promote and support good practice including compliance with legal and regulatory requirements (GDPR and consent management).
- Take responsibility for the building, testing and maintenance of campaign workflow set up, data transformation for reporting and the use of Alteryx and other systems to support and manage workflow within the CRM
- Develop reporting analytics and insight as guided by the CRM Manager to support measurement of marketing metrics
**Profile**
- Substantial experience of CRM systems such as Salesforce, Hobsons, Raiser's Edge, Dynamics
- Experience of data transformation, manipulation and linking tools such as Alteryx, Access, Excel
- Comprehensive understanding of GDPR and PECR and its implications on CRM
- Familiarity with data security best practices and DP issues
- Ability to troubleshoot problems and support users in resolution
**Job Offer**
- £35,000 to £38,000 salary
- Generous annual leave
- Flexible, hybrid working
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