Helpdesk Operative

1 month ago

Chorley, United Kingdom Mitie Full time

**Job Overview**

**Contract Type**: Permanent
**Hours**: 40 hours per week
**Salary**: £20,600 per year

In your new role as a Service Desk Operative, you will manage requests sent to the contract specific mailboxes and via phone call, for both internal and external Clients. You will log the requests on our bespoke CAFM system, ensuring they are dealt with within target times, and aiming to avoid financial penalties. You will assign each request to the relevant Operational employees, whether internal Site Teams and Engineers, or to external Contractors. You will produce reports as required and support departmental colleagues and Operational teams, ensuring that they are well informed.

**What we are looking for**

**Additional Information**

Note: This job description is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the business.

  • Service Desk Operative

    1 month ago

    Chorley, United Kingdom Mitie Full time

    **Job Overview** In your new role as a Helpdesk Operative you will manage requests coming through to the helpdesk, ensuring that these are all dealt with within target times. You will answer calls within an agreed number of rings, raise tasks and log information onto the database, as well as assign relevant employees to each request. You will produce...

  • IT Service Desk Analyst

    4 weeks ago

    Chorley, United Kingdom Rise Technical Recruitment Limited Full time

    IT Service Desk Analyst Chorley - Hybrid Remote £23,000 - £25,000 + 25 Days Holiday + Annual Bonuses + 6% Pension + Progression + Training This is an amazing opportunity for someone from an IT/Helpdesk background to join a globally recognised family-owned business in a role with realistic progression into 2nd /3rd line and the opportunity to expand your...

  • Service Desk Analyst

    1 month ago

    Chorley, United Kingdom Elevate Recruitment Limited Full time

    Service Desk Analyst (Application Support) required by our client, to be responsible for overseeing the operational support of their main operating system and to maximise the client’s usage of the operating system to meet customer needs in the most efficientand cost effective manner. Our client is based in Preston/Chorley region and offers a hybrid...

  • IT Support Analyst

    1 month ago

    Chorley, United Kingdom Elevate Recruitment Limited Full time

    IT Support Analyst required by our client, to be responsible for overseeing the operational support of their main operating system and to maximise the client’s usage of the operating system to meet customer needs in the most efficient and cost effectivemanner. Our client is based in Preston/Chorley region and offers a hybrid working environment, but you...

  • Application Support Analyst

    4 weeks ago

    Chorley, United Kingdom Elevate Recruitment Limited Full time

    Application Support Analyst required by our client, to be responsible for overseeing the operational support of the their main operating system (**ProVision** - **full on the job training provided**) and to maximise the client’s usage of ProVision to meet customer needs in the most efficient and cost effective manner. Our client is based in...