Service Desk Analyst

2 months ago

Chorley, United Kingdom Elevate Recruitment Limited Full time

Service Desk Analyst (Application Support) required by our client, to be responsible for overseeing the operational support of their main operating system and to maximise the client’s usage of the operating system to meet customer needs in the most efficientand cost effective manner.

Our client is based in Preston/Chorley region and offers a hybrid working environment, but you are required in the office 1-2 days a week and can work remotely the remaining time. They are also offering an attractive salary to c£25K + Benefits

**Application Support Analyst -Skills and experience**:

- Systematic problem solving skills and the ability to implement solutions to solve root cause of problems
- Ideally knowledge and experience of the ProVision or Sopra Steria or DPR system
- Understanding of service desk and incident management methodology and operation
- Business and technical skills across operational areas
- Logging of IT Service desk service requests and incidents
- Administration and management of service requests
- Detailed MS Excel knowledge, MS Office skills, PC support skills
- Understanding of business processes
- Appreciation of regulatory environment and business impact
- Able to handle multiple, priorities balancing the needs of each according to business impact
- Minimum 5 GCSEs at Grade C or above including Maths and English or equivalent
- Evidence of working in a technical role within a comparable organisation (ideally in Financial Services)

**Application Support Analyst -Responsibilities**:

- Support of the company’s core operating system in order to meet the operational requirements and demands of the business.
- Understand and oversee the company’s use of ProVision (their operating system) rules and ensure they map as intended to business processes
- Assist and support the testing of software releases with the various operational business units including live deployment
- Ownership and oversight of day, month and year end processes
- Diary, letter, mail merge support and management within the operating system
- As part of production control, schedule and run day, month and year ends as necessary
- Assist in the development/changes of the core operating system in order to meet the changing needs of customers and intermediaries in line with regulatory requirements and change
- Call logging of helpdesk service requests
- Service management and administration of service requests

For further information about this opportunity please forward your CV to Steve Hallworth

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