Operations Manager

3 weeks ago


Hoddesdon, United Kingdom Meridian Business Support Full time

We have an exciting opportunity for an Operations Manager to join a global digital solutions company working on some very prestigious contracts across the UK Based in Hoddesdon with free parking and and fantastic benefits package
This Operations Manager role is a permanent position with a salary of £40-45k workingMonday to Friday 8am-4pm (0800-1600).
As Site Operations Manager you will be responsible for managing all day to day operational service provision function and activities for their Hoddesdon site in the most cost effective and customer satisfying manner. Main duties will be as follows:

- Ensure that all client objectives are achieved to their satisfaction
- Develop a pro-active and professional client communications strategy
- Support a team of **180 indirect reports** in the execution of exceptional delivery services and contract maintenance programmes
- Conduct daily meetings with your **8 Team Leaders** highlighting current priorities and issues that may impact work in progress, delivery schedules, pipeline forecasts or commercial objectives
- Keep all departments updated on all operational or supply chain issues, productivity improvements achieved, service improvements achievements and cost savings initiatives
- Conduct business planning in close collaboration with the UK Operations Manager, Area Operations Manager and Site Supervisors:

- Agree, monitor and update a **service delivery plan** that commercially maximises the facility’s resources whilst meeting or exceeding client expectations.
- Agree and continually monitor/ update a **pipeline forecast** and work-in-progress stream in relation to all service deliverables for the facility.
- Collate and publish regular records in regards to service performance.

We are really keen to hear from applicants with the following skills and experience:

- Previous experience as an Operations Manager or similar
- Experience of leading teams up to 180 staff within a busy document processing environment
- Working knowledge of ISO27001, BS10008, and ISO9000 ideally
- Willing to undergo vetting to obtain Security clearance (Terrorism)
- Legal residence in UK for 5 years
- Sound understanding of business process management procedures and techniques
- Comprehensive experience of process implementation & delivery
- Knowledge of operational security in relation to client confidentiality and legislative compliance.
- Delivering data services against complex client demands
- Utilisation of variable cost labour, in line with “floating revenues”, through innovative planning and labour processes
- Excellent IT skills including all MS Office packages

**Benefits Include**:

- 23 days annual leave plus bank holidays
- Free Onsite Parking
- Private Medical Insurance
- Dental Insurance
- Pension
- Employee Life Assurance + Partner Life Assurance
- Employee Critical Illness Insurance + Partner Critical Illness Insurance
- Personal Accident Insurance
- Childcare Vouchers
- Bike to Work
- Spreeflex
- Charity Account
- Travel insurance


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