Operations Manger Automotive

6 months ago

Hoddesdon, United Kingdom Complete HGV Solutions Ltd Full time

Complete HGV Solutions Group is an award-winning commercial vehicle repair bodyshop. We work with all the major UK insurers and numerous blue chip businesses, to keep their cars, vans and trucks on the road. We are looking for an Operations Manager to join our growing support team at the head office in Hoddesdon.

The team work hard in a very fast paced industry to make sure that the customer is always happy with the repairs to their vehicle. It is a fun and friendly team who work closely to ensure that the jobs are carried out thoroughly.

Office Hours 7am - 4pm

Salary is based on experience

The Role
- Looking after a team of 4 who will be accepting new repair instructions from all our customers as instructed by the Operations Manager and raising the job on our inhouse systems and customer portals. Declining jobs where applicable again upon instruction.

Ensuring the team are constantly adding notes to the systems to ensure that all parties are kept up to date.
- Making sure the accounts department are aware of all invoicing requirements for each jobs such as VAT, Policy Excess and Repairs.
- Calling Work Providers and Engineers to gain Authorities so works can begin. Calling insurers and Work Providers to resolve any issues and move jobs on where necessary.
- Help the Operations team gain images for new jobs so that he can carry out the initial estimates.
- Take incoming calls from Insurers, Customers and Work Providers to give job updates.

Be the main point of contact for customers, by creating and nurturing long term relationships. You will resolve any issues that may arise to ensure customer satisfaction is achieved.
- Report any issues to the Director as soon as you become aware of them, in addition you will ensure all daily targets and KPI's which are set by the director are met

**Job Types**: Full-time, Permanent

**Salary**: £40,000.00-£45,000.00 per year

**Benefits**:

- Employee discount

Schedule:

- Day shift

Work Location: In person

Reference ID: OA040123

  • Automotive Detailer

    5 days ago

    Hoddesdon, Hertfordshire, United Kingdom Steer Automotive Group Full time

    About Steer Automotive GroupWe are a leader in accident repair services, dedicated to delivering exceptional automotive care. Our team is passionate about vehicle care, and we're looking for skilled professionals to join us.Job SummaryWe are seeking a Transportation Operations Assistant to assist with vehicle collection and delivery, ensuring a seamless and...

  • Automotive Paint Sprayer

    1 month ago

    Hoddesdon, United Kingdom CV-Library Full time

    Automotive Paint Technician £35,000 to £42,000 per annum Hoddesdon Monday to Friday, 7 am to 4 pm Full time Permanent Our client is an award-winning commercial vehicle repair bodyshop. Working with all the major UK insurers and numerous blue chip businesses, the company is growing rapidly and looking to expand their team. We are looking...

  • Assistant Manager

    7 days ago

    Hoddesdon, United Kingdom Premier Automotive Full time

    Job Title: Assistant ManagerLocation: HoddesdonCompany: Premier Recruitment Solutions LtdJob Overview:Our Assistant Managers, in collaboration with our Centre Managers, play a crucial role in providing effective management and leadership of our quick-fit operations. You will be responsible for driving profitability, maximizing productivity, and coaching and...

  • Driver

    6 months ago

    Hoddesdon, United Kingdom FMG Repair Services Full time

    **Driver** **Location: Hoddesdon** *** **Salary**:£25,153.78 per year, with company benefits and bonus **Hours**: 45 hours per week This is an exciting opportunity for an experienced Driver to join the UK’s leading Accident and Collision Repair specialists in our busy site in Hodderson**.** As part of a team of professional drivers you are a...

  • Minor illness and Practice nursing

    3 months ago

    Hoddesdon, United Kingdom Amwell Surgery Full time

    Job summary An opportunity has arisen for an Minor Illness practice Nurse to join our friendly team. We are a busy Practice in Hertfordshire, we comprise of 4 partners; have a friendly and supportive team of reception and admin staff, and a skilled nursing team who support the partners in caring for a population of 1300 + patients. We are a SystmOne...

  • Nurse Practitioner

    1 week ago

    Hoddesdon, United Kingdom Amwell Surgery Full time

    Job summary An opportunity has arisen for an Minor Illness practice Nurse to join our friendly team. We are a busy Practice in Hertfordshire, we comprise of 4 partners; have a friendly and supportive team of reception and admin staff, and a skilled nursing team who support the partners in caring for a population of 1300 + patients. We are a SystmOne...