Property Support Assistant

6 months ago


Inverness, United Kingdom Castle View Personnel Full time

Our client is looking to appoint a Property Support Assistant to be based in Inverness. This is a full time, permanent role Monday - Friday. Reporting to the Director, the successful applicant will support a team of Property Managers and their portfolios with the co-ordination and management of associated administration tasks. This includes responsibility for delivering a best-in-class customer service delivery model, whilst adhering to the customer excellence charter.

**Duties include**:

- Customer Experience/Engagement:

- Responsible for the delivery of the customer excellence charter.
- Building and maintaining relationships with both customers and contractors.
- Responsible for processing and distributing regular customer communications.
- Administration co-ordination: _
- Instructing and monitoring contractor maintenance tasks on behalf of property managers.
- Responsible for the management, movement and recording of property keys.
- Assist property managers with administration elements of customer insurance claims.
- Assisting with the preparation and distribution of quarterly customer invoices.
- Responsible for processing property sales.
- Record keeping: _
- Ensuring customer records are kept accurately and up to date.
- Monitoring and maintaining both personal and shared mailboxes.
- KPI’s:_
- Overseeing customer satisfaction including complaints and surveys.
- Monitoring and reporting customer response times.

**Person Specification**:

- Previous experience in a customer service/administration based role.
- Strong communicator.
- Ability to work well as part of a team.
- Proficient using Office 365.
- Ability to work to targets.
- Works well under pressure.
- Previous experience using a CRM based system is preferable, but not essential.
- Castle View Personnel (Inverness) Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. _

**Job Types**: Full-time, Permanent

**Salary**: From £23,000.00 per year

**Benefits**:

- Company events
- Company pension
- Work from home

Schedule:

- Monday to Friday

**Experience**:

- Administration: 1 year (required)
- Customer Service: 1 year (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person


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