Customer Success Team Member

3 weeks ago

North West London, United Kingdom RGH‑Global Limited Full time

We are currently recruiting for a unique fintech company who are transforming the way we all view money. They believe people should have a choice in the quality of money they use every day; to be able to save and spend money that stays valuable over time and remains in their control. This is fundamental to individual financial wellbeing and encourages savings and productivity in society.

They have created a full reserve monetary system where, unlike government-issued national ‘fiat’ currency, its payments platform uses physical gold as asset-based digital money.

They have exciting plans for further expansion and growing a world-class winning team. They are looking for positive people with integrity, intelligence, and a strong work ethic. You will have an amazing opportunity to join their exciting, dynamic, and fast-paced culture. They are looking for extraordinary people to help deliver their extraordinary vision.

At the company they respect each other and are driven by the same core values:

- They are driven by shared inspiration, innovation and advantages that the company delivers for the general public and their financial ecosystem.
- They share an obsession about their customers and work with a sense of urgency to achieve their ambitious plans.
- They love to collaborate, stretch and support each other and laugh together.
- They set ambitious yet achievable common team goals and use OKRs to measure their progress.
- They never stop learning and celebrate their successes together.

**The role: Customer Success Team Member**

The company are looking for a high-performing individual to join their team as a Customer Success Team member.

This role is the perfect opportunity to join a fast-growing team reporting to the Customer Success Manager.

You will be a key member, helping to ensure the company’s customers have the best experience.

**Responsibilities**:
Working alongside all departments within the company, your typical day will involve:

- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer enquiries.
- Communicating effectively with customers through various channels
- Acknowledging and resolving customer complaints
- Maintaining a positive attitude and calmly respond to customer’s complaints
- Attracting customers by promoting the product and company positively, answering questions and addressing concerns as they arise.
- Resolving issues and troubleshooting technical problems

The company are growing rapidly, but remain a small company in which teams are required to contribute to many aspects of their roles and wider business. The rate of change is fast and the role may require other work undertaken and sometimes at a short notice.

The role will involve being flexible to work over the weekend. The role does require working in the office for a minimum 4 days a week.

**What they are looking for in your professional skills**:

- You are likely to be recently educated to degree level or equivalent, with excellent communication skills, and possess the ability to ‘get things done’ in a flexible, dynamic organisation without having to rely on line-authority over other team members.
- You are a results-oriented and high-performing individual with the ability to build relationships with people at different levels.
- You are autonomous, proactive, and self-motivated and can work independently as well as part of a team, and can demonstrate the following:

- Good organisational skills and ability to work to tight deadlines
- Excellent analytical and time management skills
- Ability to work effectively with a sense of urgency
- Passion for delivering high-quality customer experiences
- Strong verbal and written communication skills
- Experience working in team-oriented and fast-paced environment
- Ability to communicate effectively and efficiently across a multi-disciplinary team
- Excellent stakeholder management skills and feel at home interfacing between technical and non-technical teams
- Good attention to detail with the ability to handle large volumes of information, logically analyse and interpret multiple data sources
- Thoughtful, systematic approach and demonstrable experience in delivering against set goals
- Experience with technology, and are comfortable with working with a number of different tools
- You are a keen researcher with a sharp eye for detail and a pragmatic approach to problem-solving
- Prior experience in the financial industry is a bonus but not mandatory so long as you want to develop new skills and knowledge.

**What you can expect from the company**:

- Salary Range: £24,000- £26,000 based on experience, as well as the opportunity for equity in the company
- 25 days annual leave
- A mix of working from home and within a fun and vibrant office environment
- Regular team lunches and socials
- Opportunities for personal growth, professional development and further training
- Competitive work

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