Customer Engagement Advisor

4 weeks ago

Birmingham, United Kingdom CITB Full time

Details

CITB aims to lead the construction sector by example to ensure fairness, inclusion and respect for all. We seek to develop an organisation which reflects Britain’s diverse population and our main objective is to create a culture that enables our customers to strive towards an organisational community that is reflective of today’s society.

**Role purpose**:
To be the local CITB Engagement Adviser in a designated area, building and establishing effective relationships at local levels. Engaging with employers, and a targeted range of local employer groups, training providers, local decision makers, stakeholders and partners to deliver CITB’s strategic and business plans. To support people to enter the sector via apprenticeships or other suitable routes and ensure the industry has the skills it needs.

**Key responsibilities and accountabilities**:
1. Lead responsibility for relationships with employers to support and encourage them to get involved in making positive changes to their working practices in order to attract people to the construction industry. Support, facilitate and encourage them to get involved with apprenticeships and pre-employment initiatives and provide the tools and experience that will help them to access the talent they need for their business.

2. To develop relationships and work with local partners and networks connecting them to employers to enable the achievement of both CITB funded and CITB supported projects to attract people into the industry and provide pre-employment experiences and Apprenticeship / new entrant/ career changer pathways.

3. Lead responsibility for relationships with employers and employer groups to support them to be able to access the training that they need, where and when they need it and to the quality that is required. Signposting, informing and advising on relevant recruitment, training and development tools, government schemes, qualifications and courses in relation to the construction industry.

4. To develop relationships and work with local training providers and provider networks to encourage and facilitate supportive actions to enhance the quality of delivery of apprenticeships and other industry related qualifications to raise standards and ensure that employers get the people and skills that they need.

5. Lead responsibility for relationships with employers directly and indirectly through employer industry bodies and groups at local levels to ensure that they are aware and know how to access skills and training support from CITB and other organisations.

6. Provide customer (employer) insights, market intelligence and reporting engagement activity into the business.

7. Deliver key messages regarding apprenticeships, skills, training, CITB and other partner offers to employers, employer groups, local partners and networks through face to face and online channels.

**Key contacts and relationships**:
**Internal**:
**Working with colleagues at a similar or higher level within the following teams**:

- Customer Engagement - connect and work with Advisors from across the GB wide Customer Engagement team to ensure that best practice is shared and implemented. Collaborating on projects and activity that is relevant across all GB teams.
- Product Management - to provide support and participate in an exchange of information, enabling products team colleagues to know what employers, delivery partners, and others are experiencing to inform product development and improvements. Receiving timely information on key products and services to enable effective engagement activity. Ensuring that employer and apprenticeship training provider engagement on apprenticeship contract delivery, the wider apprenticeships offer and with Approved Training Organisations (ATOs) that is delivered by the two teams is seamless.
- Industry Analysis and Forecasting - ensure that employer and partner relationships and networks are in place to field/ encourage participation by the right people and organisations in CITBs evidence base
- Communications - to provide support and participate in a two way flow of information, enabling communications team colleagues to know proactively in real time what employers and others are needing to know, what their perceptions are and feedback on reactions. Receive timely information on key messages that need to be delivered and shared to different audiences.

**External**:
**Working with external individuals and organisations where counterparts work at a similar or higher level**:

- Employers - micro, small, medium, local divisions and subsidiaries of larger employers and their local supply chains. Engagement across the full CITB offer, including wider apprenticeships offer, other organisations support offers and government led schemes.
- Construction Clients - work with grass roots local level staff based in identified construction clients to enable the delivery of CITB funded or CITB supported project activity.
- Industry Groups

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