Business Wales Client Relationship Officer

4 weeks ago

Bridgend, United Kingdom Business in Focus Limited Full time

**Business Wales - Client Relationship Officer**

Contract: Business Wales

Term: Temporary until 31st March 2024

**Salary**: £23,500 - £25,000 per annum

Location: Regular Home worker

Hours: 37.5 hours per week

As part of the recruitment process you will be invited to an Assessment based technical exercise.

Business in Focus is the lead delivery partner in Enterprise Partnership Cymru (EPC), along with Menter Môn, M-SParc and an eco-system of support agencies across Wales. EPC has won the contract to deliver the Business Wales service on behalf of the Welsh Government, providing advice and support to entrepreneurs pan-Wales. The Entrepreneurship and Start-Up Service focuses on providing a wide range of advice to young people and start-up businesses through a variety of means including digital, telephone and face to face support. EPC was successful in their bid to deliver both Business Wales advice services; Entrepreneurship and Start-up Service (ESU) and Business Development and Growth Service (BDG).

Support pan Wales delivery of the Business Wales service. To process enquiries into the service model, providing information, signposting and referring to internal and external stakeholders. To provide client relationship management support to the Community Engagement, Start-up Assessors & Start-up advisory teams.

At Business in Focus we value all of our employees, as an Investors in People employer we provide the following benefits:

- Competitive salary
- Generous holiday entitlement (25 days annual leave plus 8 days bank holiday based on FTE)
- 6% Employer contribuition pension
- Flexible modern working practices such as TOIL
- 6 late starts/early finishes per annum (equates to two hours each)
- Learning and Deceleopment opportunitues

After probation period:

- Income protection benefit
- Employee assistance programme

Please be aware we may withdraw the advert early if we receive a high volume of applicants.

**Job Types**: Full-time, Temporary contract, Fixed term contract
Contract length: 7 months

**Salary**: £23,000.00-£25,000.00 per year

**Benefits**:

- Additional leave
- Flexitime
- Work from home

Schedule:

- Day shift
- Flexitime
- Monday to Friday

Ability to commute/relocate:

- Bridgend, CF32 9BS: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)

**Language**:

- English (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: Hybrid remote in Bridgend, CF32 9BS

Reference ID: Administrator

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