Urology Treatment Centre Receptionist

7 months ago


Sunderland, United Kingdom South Tyneside and Sunderland NHS Foundation Trust Full time

To provide a comprehensive administrative support service for the Urology Treatment Centre Monday to Friday. The role has specific responsibility to accurately record patient details Duties and Responsibilities Registration on computer/manually of patients attending Urology Treatment Centre Inform nursing staff of any patient presenting in need of immediate assessment/intervention Prepare daily consultant review clinics Filing of patient Urology Department cards in the primary/secondary filing system Booking appointments for the Urology clinics Ability to work both independently and as part of a team in sometimes stressful and traumatic situations To be able to deal with all sensitive situations that may arise with tact. Assist in the local induction of new members of staff To comply with Trust Policies and Procedures To be able to work shifts with maximum flexibility as and when needed, sometimes at short notice to cover leave and sickness. Checking NHS SPINE website for patients NHS numbers and GPs and updating records accordingly.

To undertake reception duties in accordance with the needs of the department and act as main liaison point for any out of hours queries. To ensure only professional and respectful service is given Identifying overseas patients and completing/scanning the necessary forms for this Scan GP Letters, ECGs, Ambulance PRFs onto patients ED visit Deal/manage incoming and outgoing mail FOR FULL JOB DESCRIPTION SEE ATTACHMENT


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