Referral Hub Css Administrator

1 month ago


Watford, United Kingdom Hertfordshire Community NHS Trust Full time

Referral Hub Administrator - Full Time - 22.5 hours a week

We are looking for a part-time enthusiastic administrator to join our busy, friendly and caring team at the Referral Hub in the Peace Children's Centre, Watford. The hub is open 8 am to 6 pm, 5 days per week. No weekend working required. Successful applicants must be able to work 8am-6pm on a rota basis.

The Referral Hub provides essential fast paced quality administrative and referral management support to the services delivered in the Children and Young People’s Specialist Services across the county. The post holder will work as part of a team of administrators to receive and enter daily all referral data onto our Patient Administration System: SystmOne.

Full training will be given.

The team are responsible for directing each referral to the appropriate clinical team. The team are responsible for making initial appointments following clinical triage. The work will involve talking to health professionals, patients and families on the telephone with tact and sensitivity.

You will need to be hardworking with an eye for detail and enjoy the challenge of working in a busy environment with a positive team approach. You will also need excellent telephone, communication and IT skills.

A full valid driving licence and access to a car to use regularly for business purposes is essential (unless you have a disability as defined by the Equality Act 2010).

A big thank you for considering joining us at Hertfordshire Community NHS Trust. You’ll find it a great place to work with many benefits offered to you as a member of our staff. We put our patients, their families and carers at the centre of our vision - Outstanding Services and Healthier Communities. Our staff are proud to be Innovative, Caring and Agile in their work to help achieve the Trust vision. We welcome diversity in our workforce and are interested in applicants from all backgrounds and ages.

Previous applicants need not apply.

**See attached**:
To work as part of the Referral Hub Administration Team entering data following the receiving of electronic referrals in to the Children and Young People’s Specialist Services. To enter referrals onto the SystmOne database on a daily basis and allocate to the appropriate services across the county. Bring to the attention of the Hub Manager any queries that arise.

Whilst it is not a legal requirement, Hertfordshire Community NHS Trust encourages and supports all staff to be vaccinated as this remains the best line of defence against COVID-19.



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