Customer Service Administrator
2 weeks ago
**Customer Service Administrator**
Rickmansworth, Watford
£23,052- £26,000 per annum + commission earnings
**Job Purpose**
We seek an experienced Customer Service Administrator to join our expanding, established, and successful Service team.
As a key member of the team, you’ll provide first-class customer service dealing with engineers, customers, contracts, orders, and new business enquiries.
**About you**
**Responsibilities**:
- Point of contact for customers with queries, complaints, feedback, and requests
- Diary management of the engineers and allocating of their jobs
- Providing costings and quotes to customers
- Quoting and ordering parts for jobs
- Invoicing
- Updating systems at all times regarding queries and outcomes
- Manage own workload
**We are offering**:
- Competitive salary dependent on experience
- 23 days holiday plus bank holidays, plus 1 day attendance bonus
- Pension scheme
- Onsite / close free car parking
- BUPA Health & Safety and an employee assistance program
- Sick pay scheme
- Staff referral scheme
- Company incentives
- Training and development opportunities
- Hybrid working 1 day per week (after probation)
- Friendly, supportive team environment
- Dress down and Pizza Friday
Working hours between 8:30 am - 5.00 pm Monday - Friday.
**Job Types**: Full-time, Permanent
Pay: £23,052.00-£26,000.00 per year
**Benefits**:
- Casual dress
- Company events
- Company pension
- Free parking
- On-site parking
- Referral programme
- Sick pay
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
Supplemental pay types:
- Bonus scheme
- Commission pay
Ability to commute/relocate:
- Watford, WD18 9DA: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Customer service: 2 years (required)
**Location**:
- Watford, WD18 9DA (preferred)
Work Location: In person
Reference ID: Customer Service Advisor
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