Customer Service Train Dispatch, Gateline

1 week ago

Exeter, United Kingdom Great Western Railway Full time

**Salary -** £27,839 per annum

**Who are we?**

GWR is the proud custodian of Brunel's railway - one of the most prestigious networks in the world. We have some of the newest trains in the country and exciting plans to extend our services. With more than one hundred million passenger journeys each year, we carry people to over 275 stations in the South West, from Cornwall and South Wales to London, passing through beautiful country and some of the UK's top tourist destinations.

We are transforming the way people think about train travel, empowering our team of over 6,000 people from all different backgrounds to make it a great experience for our customers. Together, we will revalue rail as a very special way to travel - relaxing, fast, efficient, friendly and fun.

**About the job?**

As an S7 at Exeter Central you will have a multifunctional role, you will confidently and impartially sell the full range of tickets and services, including processing high volumes of sales, ensure that customer requirements are met and exceeded, you will ensure that station activities including the dispatching of train services and platform management are completed safely and punctually. You will be required to safely manage the Gateline & sell tickets via our mobile ticketing machine. Provide information and assistance to customers and ensure that the station environment is kept to a high standard.

**Your main responsibilities will be**:

- Providing the highest level of customer service and being dedicated to customer needs
- Accurately and impartially selling the full range of products and services to our customers in a friendly, professional and efficient manner Maximising opportunities for increased sales at ticket offices by adopting selling techniques and offering enhanced products to customers
- Carrying out routine maintenance and cleaning of ticket machines and IT equipment
- Accurately completing all accountancy and other associated documentation
- Ensuring the safe and punctual departure of trains from the station, following correct dispatch procedures
- Ensuring the safe operation of the Gate Array including selling of tickets
- Providing information and assistance to customers
- Ensuring the safety of customers, staff, visitors and contractors is given the highest priority
- Maintaining a safe, pleasant, and clean station environment to comply with our Service Quality Regime.

**You'll need to be**:

- Able to deliver extraordinary front line customer service
- Able to understand customer requirements and expectations
- A self-starter with a can do attitude
- Confident when decision-making
- Calm yet directive in a crisis
- Able to work to strict procedures

**As a minimum you'll need to have**:

- The ability to work as part of a team or independently
- Evidence of numerical ability
- Attention to detail
- Strong verbal and written communication skills
- An ability to multitask well

**About the location?**

Exeter Central station is a located a short walk from the town centre and serves as the bus interchange for the local area.

**Working pattern?**

The role requires shift working 7 days a week on a rolling roster pattern including Sundays and Bank holidays. Shifts vary from 04:50 start to 00:50 finish with a 1:4 Sunday commitment

**Additional information?**

**The Reward?**

As well as a great team environment and comprehensive training, all GWR colleagues enjoy a range of benefits including on-going development, defined benefit pension scheme, free rail travel across the GWR network for you and your family, company-sponsored health care plan, discounted shopping and gym membership and an employee assistance programme.

We value our differences such as age, gender, LGBTQIA, ethnicity, religion and disability. We maintain zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.

We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.

We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.

  • Customer Service Gateline

    2 weeks ago

    Exeter, Devon, United Kingdom Great Western Railway Full time

    Salary - £27,839 per annumWho are we?GWR is the proud custodian of Brunel's railway - one of the most prestigious networks in the world. We have some of the newest trains in the country and exciting plans to extend our services. With more than one hundred million passenger journeys each year, we carry people to over 275 stations in the South West, from...

  • Customer Service Gateline

    1 week ago

    Exeter, United Kingdom Great Western Railway Full time

    **Salary - **£27,839 per annum **Who are we?** GWR is the proud custodian of Brunel's railway - one of the most prestigious networks in the world. We have some of the newest trains in the country and exciting plans to extend our services. With more than one hundred million passenger journeys each year, we carry people to over 275 stations in the South...

  • Gateline Assistant

    4 weeks ago

    Exeter, United Kingdom Great Western Railway Full time

    **Salary**:£25,454 per annum **Who are we?** GWR is the proud custodian of Brunel's railway - one of the most prestigious networks in the world. We have some of the newest trains in the country and exciting plans to extend our services. With more than one hundred million passenger journeys each year, we carry people to over 275 stations in the South West,...

  • Gateline Assistant

    3 weeks ago

    Exeter, United Kingdom Great Western Railway Full time

    Salary £23,705 per annum Who are we? GWR is the proud custodian of Brunel's railway - one of the most prestigious networks in the world. We have some of the newest trains in the country and exciting plans to extend our services. With more than one hundred million passenger journeys each year, we carry people to over 275 stations in the South West, from...

  • Customer Connections Dispatcher

    2 weeks ago

    Exeter, Devon, United Kingdom JURASSIC FIBRE LIMITED Full time

    Jurassic Fibre Limited (JFL)Customer Connections Dispatcher - Job DescriptionKey Focus:The key focus of this role is to provide administrative support to the Service Delivery department, which is made up of 3 teams: Installation Survey, Service Delivery, and After Care. You will be asked to develop and provide various pieces of information to the internal...

  • Taxi Operator/dispatcher

    2 weeks ago

    Exeter, United Kingdom Frankies Taxis Exeter Full time

    Call Operator/Taxi Dispatcher needed for new office. **We are Frankies Taxis - The taxi company with the largest coverage area in Devon.** We are looking for an experienced dispatcher or a dedicated individual willing to train for weekend and evening shifts. After continuing growth, we are now looking to build our strong team and are recruiting for an...

  • Volunteer Retail Dispatch Assistant

    4 weeks ago

    Exeter, United Kingdom Hospiscare Full time

    **An opportunity to volunteer with well-loved and respected local charity Hospiscare in the role of Dispatch Assistant** **Hospiscare** is looking for **volunteer Dispatch Assistants** based at the **Hospiscare Enterprise Centre** in **Exeter** **About the Dispatch Assistant** **role**: As a volunteer Dispatch Assistant, you will be helping to generate...

  • Traffic Dispatcher

    3 weeks ago

    Exeter, United Kingdom Biffa Waste Services Full time

    **Changing the way people think about waste.** At Biffa, we love working with waste. Whether we’re turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It’s a view that’s shared by our 10,000+ people around the country, who trust...

  • Ambulance Dispatcher

    1 month ago

    Exeter, United Kingdom South Western Ambulance Service NHS Foundation Trust Full time

    Job summary Opportunities have arisen within South Western Ambulance Service in the Clinical Hubs for Dispatchers. The successful candidates will be integral members of the 999 control room team with responsibility for the effective deployment and management of Trust vehicles to emergency and non-emergency calls across the Trust area. Part-time...

  • Training Administrator

    3 weeks ago

    Exeter, United Kingdom South Western Ambulance Service NHS Foundation Trust Full time

    An opportunity to work within the Learning & Development Department as a Training Administrator has arise. This position will be based at our Trust HQ in Exeter working within the Emergency Operations Training Department and assisting the Business Manager. Undertake the booking requirements for conferences and accommodation for the Training Managers,...

  • Customer Service Co-ordinator

    1 month ago

    Exeter, Devon, United Kingdom Service Care Solutions Full time

    Job Title: Customer Service Co-Ordinator (General) (Admin and Clerical) Salary: 14.24 P/H LTD Umbrella Hours: 37 Per Week Type: Temporary Ongoing Location: Exeter, EX1 Start Date: ASAP Work Pattern: Monday - Friday 08:30am - 16:30pm Join our client's Net Zero and City Management Directorate as a Customer Service Co-ordinator. You will play a vital role in...

  • Customer Service Co-ordinator

    2 weeks ago

    Exeter, Devon, United Kingdom Service Care Solutions Full time

    Job Title: Customer Service Co-Ordinator (General) (Admin and Clerical) Salary: 14.24 P/H LTD Umbrella Hours: 37 Per Week Type: Temporary Ongoing Location: Exeter, EX1 Start Date: ASAP Work Pattern: Monday - Friday 08:30am - 16:30pm Join our client's Net Zero and City Management Directorate as a Customer Service Co-ordinator. You will play a vital role in...

  • Customer Service Co-Ordinator

    2 weeks ago

    Exeter, Devon, United Kingdom Service Care Solutions Full time £14

    Job Title: Customer Service Co-Ordinator (General) (Admin and Clerical) Salary: £14.24 P/H LTD Umbrella Hours: 37 Per Week Type: Temporary Ongoing Location: Exeter, EX1Start Date:ASAPWork Pattern: Monday - Friday | 08:30am - 16:30pm Join our client's Net Zero and City Management Directorate as a Customer Service Co-ordinator. You will play a vital role in...

  • Customer Service Representative

    4 weeks ago

    Exeter, United Kingdom Llexeter Ltd Full time

    **About us.** Llexeter Ltd. is the largest UK importer and distributor of Chinese motorcycles and motorcycle parts. Working closely with factories in China, we've created three separate brands from our Exeter based headquarters: Lexmoto, Talaria, CMPO and Lextek. Lexmoto is a top-selling, award-winning, motorcycle brand specialising in affordable smaller...

  • Customer Service Advisor

    1 week ago

    Exeter, United Kingdom Llexeter Ltd Full time

    **About us.** Llexeter Ltd. is the largest UK importer and distributor of Chinese motorcycles and motorcycle parts. Working closely with factories in China, we've created three separate brands from our Exeter based headquarters: Lexmoto, Talaria, CMPO and Lextek. Lexmoto is a top-selling, award-winning, motorcycle brand specialising in affordable smaller...

  • Customer Service Advisor

    4 weeks ago

    Exeter, United Kingdom Llexeter Ltd Full time

    **About us.** Llexeter Ltd. is the largest UK importer and distributor of Chinese motorcycles and motorcycle parts. Working closely with factories in China, we've created three separate brands from our Exeter based headquarters: Lexmoto, Talaria, CMPO and Lextek. Lexmoto is a top-selling, award-winning, motorcycle brand specialising in affordable smaller...

  • Breakdown Recovery Driver

    3 weeks ago

    Exeter, United Kingdom Devon Recovery Service Full time

    Overview: **Duties**: - Operate various types of vehicles such as vans, flatbeds, or lorries for recovery of vehicles. - Load and unload vehicles from the vehicle - Ensure timely and safe delivery of vehicles to customers - Maintain vehicle cleanliness and perform routine checks - Communicate effectively with dispatchers, customers, and team members -...

  • Customer Service Advisor

    4 weeks ago

    Exeter, United Kingdom South West Water Full time

    At South West Water we believe that the strongest businesses are built on solid, stable foundations - with a vision and a culture that gives them the freedom to change, improve and innovate. We’re proud to be responsible for providing reliable, efficientand high-quality drinking water and wastewater services for the beautiful South West area. And we have...

  • Customer Service Co-ordinator

    1 month ago

    Exeter, United Kingdom Service Care Solutions Full time

    Job Title: Customer Service Co-Ordinator (General) (Admin and Clerical) Salary: £14.24 P/H LTD Umbrella Hours: 37 Per Week Type: Temporary Ongoing Location: Exeter, EX1 Start Date: ASAP Work Pattern: Monday - Friday | 08:30am - 16:30pm Join our client's Net Zero and City Management Directorate as a Customer Service Co-ordinator. You will play...

  • Service Delivery Assistant

    1 week ago

    Exeter, United Kingdom FirstGroup Full time

    About the job ? As a Service Delivery Assistant, you will carry out key station duties, such a train dispatch in a safe and timely manner, customer information provision, customer assistance and ensuring a clean and safe station environment. It is also to manage the Platform/Train interface and provide excellence customer service and platform management. ...