Customer Service Train Dispatch, Gateline
5 months ago
**Salary -** £27,839 per annum
**Who are we?**
GWR is the proud custodian of Brunel's railway - one of the most prestigious networks in the world. We have some of the newest trains in the country and exciting plans to extend our services. With more than one hundred million passenger journeys each year, we carry people to over 275 stations in the South West, from Cornwall and South Wales to London, passing through beautiful country and some of the UK's top tourist destinations.
We are transforming the way people think about train travel, empowering our team of over 6,000 people from all different backgrounds to make it a great experience for our customers. Together, we will revalue rail as a very special way to travel - relaxing, fast, efficient, friendly and fun.
**About the job?**
As an S7 at Exeter Central you will have a multifunctional role, you will confidently and impartially sell the full range of tickets and services, including processing high volumes of sales, ensure that customer requirements are met and exceeded, you will ensure that station activities including the dispatching of train services and platform management are completed safely and punctually. You will be required to safely manage the Gateline & sell tickets via our mobile ticketing machine. Provide information and assistance to customers and ensure that the station environment is kept to a high standard.
**Your main responsibilities will be**:
- Providing the highest level of customer service and being dedicated to customer needs
- Accurately and impartially selling the full range of products and services to our customers in a friendly, professional and efficient manner Maximising opportunities for increased sales at ticket offices by adopting selling techniques and offering enhanced products to customers
- Carrying out routine maintenance and cleaning of ticket machines and IT equipment
- Accurately completing all accountancy and other associated documentation
- Ensuring the safe and punctual departure of trains from the station, following correct dispatch procedures
- Ensuring the safe operation of the Gate Array including selling of tickets
- Providing information and assistance to customers
- Ensuring the safety of customers, staff, visitors and contractors is given the highest priority
- Maintaining a safe, pleasant, and clean station environment to comply with our Service Quality Regime.
**You'll need to be**:
- Able to deliver extraordinary front line customer service
- Able to understand customer requirements and expectations
- A self-starter with a can do attitude
- Confident when decision-making
- Calm yet directive in a crisis
- Able to work to strict procedures
**As a minimum you'll need to have**:
- The ability to work as part of a team or independently
- Evidence of numerical ability
- Attention to detail
- Strong verbal and written communication skills
- An ability to multitask well
**About the location?**
Exeter Central station is a located a short walk from the town centre and serves as the bus interchange for the local area.
**Working pattern?**
The role requires shift working 7 days a week on a rolling roster pattern including Sundays and Bank holidays. Shifts vary from 04:50 start to 00:50 finish with a 1:4 Sunday commitment
**Additional information?**
**The Reward?**
As well as a great team environment and comprehensive training, all GWR colleagues enjoy a range of benefits including on-going development, defined benefit pension scheme, free rail travel across the GWR network for you and your family, company-sponsored health care plan, discounted shopping and gym membership and an employee assistance programme.
We value our differences such as age, gender, LGBTQIA, ethnicity, religion and disability. We maintain zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.
We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.
We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.
-
Customer Service Gateline
5 months ago
Exeter, United Kingdom Great Western Railway Full time**Salary - **£27,839 per annum **Who are we?** GWR is the proud custodian of Brunel's railway - one of the most prestigious networks in the world. We have some of the newest trains in the country and exciting plans to extend our services. With more than one hundred million passenger journeys each year, we carry people to over 275 stations in the South...
-
Gateline Assistant
6 months ago
Exeter, United Kingdom Great Western Railway Full time**Salary**:£25,454 per annum **Who are we?** GWR is the proud custodian of Brunel's railway - one of the most prestigious networks in the world. We have some of the newest trains in the country and exciting plans to extend our services. With more than one hundred million passenger journeys each year, we carry people to over 275 stations in the South West,...
-
Gateline Assistant
6 months ago
Exeter, United Kingdom Great Western Railway Full timeSalary £23,705 per annum Who are we? GWR is the proud custodian of Brunel's railway - one of the most prestigious networks in the world. We have some of the newest trains in the country and exciting plans to extend our services. With more than one hundred million passenger journeys each year, we carry people to over 275 stations in the South West, from...
-
Taxi Operator/dispatcher
5 months ago
Exeter, United Kingdom Frankies Taxis Exeter Full timeCall Operator/Taxi Dispatcher needed for new office. **We are Frankies Taxis - The taxi company with the largest coverage area in Devon.** We are looking for an experienced dispatcher or a dedicated individual willing to train for weekend and evening shifts. After continuing growth, we are now looking to build our strong team and are recruiting for an...
-
Traffic Dispatcher
2 days ago
Exeter, United Kingdom Biffa Waste Services Full timeA quick look at the role.The Traffic Dispatcher is responsible for managing the day to day organisation of operations in the depot through the allocation and basic routing of vehicles.You will ensure best in class service delivery to customers, ensuring health & safety standards are maintained, and ensuring environmental and O licence compliance..Your core...
-
Warehouse Specialist
6 days ago
Exeter, Devon, United Kingdom Booker Limited Full timeJob DescriptionThis role involves working as part of a team to pick and dispatch goods to our customers. Your responsibilities will include accurate picking and dispatching using a handheld terminal, checking quality and shelf life, and ensuring packaging is robust. You will also provide high-quality customer service by processing deliveries efficiently and...
-
Traffic Dispatcher
9 hours ago
Exeter, United Kingdom Biffa Waste Services Limited Full timeA quick look at the role.The Traffic Dispatcher is responsible for managing the day to day organisation of operations in the depot through the allocation and basic routing of vehicles. You will ensure best in class service delivery to customers, ensuring health & safety standards are maintained, and ensuring environmental and O licence compliance. Your core...
-
Picking and Dispatch Team Member
7 days ago
Exeter, Devon, United Kingdom Booker Limited Full timeAbout this RoleThis is an exciting opportunity to join our Picking and Dispatch team at Booker Limited as a Customer Service Representative working up to 16 hours per week. You will be responsible for delivering exceptional customer service, fulfilling customer orders efficiently, and maintaining a high level of quality control.The ideal candidate will have...
-
Customer Service Delivery Associate
6 days ago
Exeter, Devon, United Kingdom Booker Limited Full timeAbout the JobAs a Customer Service Delivery Associate, you will play a crucial role in ensuring that our customers receive their orders on time and in good condition. Your responsibilities will include accurately picking and dispatching goods, checking quality and shelf life, and providing exceptional customer service. You will work closely with our...
-
Customer Service Representative
7 days ago
Exeter, Devon, United Kingdom Booker Limited Full timeAbout the JobWe are looking for a skilled and organized individual to join our Picking and Dispatch team in Booker Limited as a Warehouse Assistant. The successful candidate will be responsible for picking and dispatching goods, checking quality and packaging, and providing exceptional customer service.The ideal candidate will have excellent communication...
-
Training Administrator
6 months ago
Exeter, United Kingdom South Western Ambulance Service NHS Foundation Trust Full timeAn opportunity to work within the Learning & Development Department as a Training Administrator has arise. This position will be based at our Trust HQ in Exeter working within the Emergency Operations Training Department and assisting the Business Manager. Undertake the booking requirements for conferences and accommodation for the Training Managers,...
-
Customer Service Representative
5 days ago
Exeter, Devon, United Kingdom United Parcel Service of America, Inc Full timeCustomer Service Role at United Parcel Service of America, IncWe are seeking a highly motivated Customer Service Representative to join our team at United Parcel Service of America, Inc. In this role, you will be the first point of contact for customers, providing a friendly welcome and resolving any queries or concerns they may have.Job...
-
Customer Service Advisor
5 months ago
Exeter, United Kingdom Llexeter Ltd Full time**About us.** Llexeter Ltd. is the largest UK importer and distributor of Chinese motorcycles and motorcycle parts. Working closely with factories in China, we've created three separate brands from our Exeter based headquarters: Lexmoto, Talaria, CMPO and Lextek. Lexmoto is a top-selling, award-winning, motorcycle brand specialising in affordable smaller...
-
Customer Service Advisor
6 months ago
Exeter, United Kingdom Llexeter Ltd Full time**About us.** Llexeter Ltd. is the largest UK importer and distributor of Chinese motorcycles and motorcycle parts. Working closely with factories in China, we've created three separate brands from our Exeter based headquarters: Lexmoto, Talaria, CMPO and Lextek. Lexmoto is a top-selling, award-winning, motorcycle brand specialising in affordable smaller...
-
Breakdown Recovery Driver
6 months ago
Exeter, United Kingdom Devon Recovery Service Full timeOverview: **Duties**: - Operate various types of vehicles such as vans, flatbeds, or lorries for recovery of vehicles. - Load and unload vehicles from the vehicle - Ensure timely and safe delivery of vehicles to customers - Maintain vehicle cleanliness and perform routine checks - Communicate effectively with dispatchers, customers, and team members -...
-
Service Delivery Coordinator
4 weeks ago
Exeter, Devon, United Kingdom Great Western Railway (GWR) Full timeAbout the RoleGWR is seeking a highly skilled Service Delivery Assistant to join our team at the forefront of delivering exceptional customer experiences.This is an exciting opportunity to work in a fast-paced environment, managing the safe and timely arrival/departure of our trains. As a key member of our station team, you will be responsible for ensuring...
-
Service Delivery Assistant
4 weeks ago
Exeter, United Kingdom FirstGroup Full timeAbout the job As a Service Delivery Assistant, you will carry out key station duties, such a train dispatch in a safe and timely manner, customer information provision, customer assistance and ensuring a clean and safe station environment. It is also to manage the Platform/Train interface and provide excellence customer service and platform management. ...
-
Warehouse Assistant
1 month ago
Exeter, Devon, United Kingdom Booker Group Full timeAbout the RoleWe are seeking a skilled and enthusiastic individual to join our team as a Picker and Dispatcher. As a key member of our warehouse team, you will be responsible for accurately picking and dispatching goods, ensuring that our customers receive their orders on time and in good condition.Main ResponsibilitiesAccurately pick and dispatch goods...
-
Customer Service
6 months ago
Exeter, United Kingdom Baker Snell Full time**Customer Service** - **Exeter** office/hybrid split **£24,000 salary** with opportunity to increase **Benefits**: 27 days holiday + Birthday, Bonus, Pension (up to 10% employer contribution), Free Health Insurance, Income Protection, Life Cover + more! Baker Snell Recruitment is partnering with an award-winning Exeter-based employer, seeking highly...
-
Ambulance Dispatcher
5 months ago
Exeter, United Kingdom South Western Ambulance Service NHS Foundation Trust Full timeThe role is 24/7 365 days a year and we work shifts to achieve this. Please visit the additional information for an example shift pattern. - Unsocial will be paid under Section 2 of NHS Terms and Conditions. Please see attached A4C Handbook for more details. Your background 4 GCSEs at C grade or above, including English (or equivalent) Good keyboard...