Customer Service Gateline

1 week ago

Exeter, United Kingdom Great Western Railway Full time

**Salary - **£27,839 per annum

**Who are we?**

GWR is the proud custodian of Brunel's railway - one of the most prestigious networks in the world. We have some of the newest trains in the country and exciting plans to extend our services. With more than one hundred million passenger journeys each year, we carry people to over 275 stations in the South West, from Cornwall and South Wales to London, passing through beautiful country and some of the UK's top tourist destinations.

We are transforming the way people think about train travel, empowering our team of over 6,000 people from all different backgrounds to make it a great experience for our customers. Together, we will revalue rail as a very special way to travel - relaxing, fast, efficient, friendly and fun.

**About the job?**

As an S7 at Exeter Central you will have a multifunctional role, you will confidently and impartially sell the full range of tickets and services, including processing high volumes of sales, ensure that customer requirements are met and exceeded, you will ensure that station activities including the dispatching of train services and platform management are completed safely and punctually. You will be required to safely manage the Gateline & sell tickets via our mobile ticketing machine. Provide information and assistance to customers and ensure that the station environment is kept to a high standard.

**Your main responsibilities will be**:

- Providing the highest level of customer service and being dedicated to customer needs
- Accurately and impartially selling the full range of products and services to our customers in a friendly, professional and efficient manner Maximising opportunities for increased sales at ticket offices by adopting selling techniques and offering enhanced products to customers
- Carrying out routine maintenance and cleaning of ticket machines and IT equipment
- Accurately completing all accountancy and other associated documentation
- Ensuring the safe and punctual departure of trains from the station, following correct dispatch procedures
- Ensuring the safe operation of the Gate Array including selling of tickets
- Providing information and assistance to customers
- Ensuring the safety of customers, staff, visitors and contractors is given the highest priority
- Maintaining a safe, pleasant, and clean station environment to comply with our Service Quality Regime.

**You'll need to be**:

- Able to deliver extraordinary front line customer service
- Able to understand customer requirements and expectations
- A self-starter with a can do attitude
- Confident when decision-making
- Calm yet directive in a crisis
- Able to work to strict procedures

**As a minimum you'll need to have**:

- The ability to work as part of a team or independently
- Evidence of numerical ability
- Attention to detail
- Strong verbal and written communication skills
- An ability to multitask well

**About the location?**

Exeter Central station is a located a short walk from the town centre and serves as the bus interchange for the local area.

**Additional Information?**

The role requires shift working 7 days a week on a rolling roster pattern including Sundays and Bank holidays. Shifts vary from 04:50 start to 00:50 finish with a 1:4 Sunday commitment

**The Reward?**

As well as a great team environment and comprehensive training, all GWR colleagues enjoy a range of benefits including on-going development, defined benefit pension scheme, free rail travel across the GWR network for you and your family, company-sponsored health care plan, discounted shopping and gym membership and an employee assistance programme.

We value our differences such as age, gender, LGBTQIA, ethnicity, religion and disability. We maintain zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.

We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.

We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.

  • Customer Service Gateline

    2 weeks ago

    Exeter, Devon, United Kingdom Great Western Railway Full time

    Salary - £27,839 per annumWho are we?GWR is the proud custodian of Brunel's railway - one of the most prestigious networks in the world. We have some of the newest trains in the country and exciting plans to extend our services. With more than one hundred million passenger journeys each year, we carry people to over 275 stations in the South West, from...

  • Gateline Assistant

    4 weeks ago

    Exeter, United Kingdom Great Western Railway Full time

    **Salary**:£25,454 per annum **Who are we?** GWR is the proud custodian of Brunel's railway - one of the most prestigious networks in the world. We have some of the newest trains in the country and exciting plans to extend our services. With more than one hundred million passenger journeys each year, we carry people to over 275 stations in the South West,...

  • Gateline Assistant

    3 weeks ago

    Exeter, United Kingdom Great Western Railway Full time

    Salary £23,705 per annum Who are we? GWR is the proud custodian of Brunel's railway - one of the most prestigious networks in the world. We have some of the newest trains in the country and exciting plans to extend our services. With more than one hundred million passenger journeys each year, we carry people to over 275 stations in the South West, from...

  • Customer Service Train Dispatch, Gateline

    1 week ago

    Exeter, United Kingdom Great Western Railway Full time

    **Salary -** £27,839 per annum **Who are we?** GWR is the proud custodian of Brunel's railway - one of the most prestigious networks in the world. We have some of the newest trains in the country and exciting plans to extend our services. With more than one hundred million passenger journeys each year, we carry people to over 275 stations in the South...

  • Customer Service Co-ordinator

    1 month ago

    Exeter, Devon, United Kingdom Service Care Solutions Full time

    Job Title: Customer Service Co-Ordinator (General) (Admin and Clerical) Salary: 14.24 P/H LTD Umbrella Hours: 37 Per Week Type: Temporary Ongoing Location: Exeter, EX1 Start Date: ASAP Work Pattern: Monday - Friday 08:30am - 16:30pm Join our client's Net Zero and City Management Directorate as a Customer Service Co-ordinator. You will play a vital role in...

  • Customer Service Co-ordinator

    2 weeks ago

    Exeter, Devon, United Kingdom Service Care Solutions Full time

    Job Title: Customer Service Co-Ordinator (General) (Admin and Clerical) Salary: 14.24 P/H LTD Umbrella Hours: 37 Per Week Type: Temporary Ongoing Location: Exeter, EX1 Start Date: ASAP Work Pattern: Monday - Friday 08:30am - 16:30pm Join our client's Net Zero and City Management Directorate as a Customer Service Co-ordinator. You will play a vital role in...

  • Customer Service Co-Ordinator

    2 weeks ago

    Exeter, Devon, United Kingdom Service Care Solutions Full time £14

    Job Title: Customer Service Co-Ordinator (General) (Admin and Clerical) Salary: £14.24 P/H LTD Umbrella Hours: 37 Per Week Type: Temporary Ongoing Location: Exeter, EX1Start Date:ASAPWork Pattern: Monday - Friday | 08:30am - 16:30pm Join our client's Net Zero and City Management Directorate as a Customer Service Co-ordinator. You will play a vital role in...

  • Evening Customer Service Advisor

    3 weeks ago

    Exeter, United Kingdom J & R Food Service Ltd Full time

    J & R Food Service is a family run business based in Exeter, Devon. We are looking for new employees to join our fun and vibrant evening department. **Duties** Taking and making calls from/to customers and suppliers assisting them with their orders and any queries. You will need to build a Strong Customer relationship with existing and new customer's and...

  • Evening Customer Service Advisor

    2 weeks ago

    Exeter, Devon, United Kingdom J & R Food Service Ltd Full time

    J & R Food Service is a family run business based in Exeter, Devon. We are looking for new employees to join our fun and vibrant evening department.DutiesTaking and making calls from/to customers and suppliers assisting them with their orders and any queries.You will need to build a Strong Customer relationship with existing and new customer's and to Promote...

  • Customer Service Co-ordinator

    1 month ago

    Exeter, United Kingdom Service Care Solutions Full time

    Job Title: Customer Service Co-Ordinator (General) (Admin and Clerical) Salary: £14.24 P/H LTD Umbrella Hours: 37 Per Week Type: Temporary Ongoing Location: Exeter, EX1 Start Date: ASAP Work Pattern: Monday - Friday | 08:30am - 16:30pm Join our client's Net Zero and City Management Directorate as a Customer Service Co-ordinator. You will play...

  • OPCC Customer Service Support Officer

    4 weeks ago

    Exeter, United Kingdom Service Care Solutions - Social Work Remote Work Freelance Full time

    Job Advertisement: Customer Service Support OfficerService Care is recruiting on behalf of our client, the Office of Police and Crime Commissioner for Devon and Cornwall , for a Customer Service Support Officer. This position offers a pay rate of up to £15.74 per hour. Position: Customer Service Support OfficerHours: 37 hours per week, Monday to FridayPay...

  • Customer Service

    4 weeks ago

    Exeter, United Kingdom Baker Snell Full time

    **Customer Service** - **Exeter** office/hybrid split **£24,000 salary** with opportunity to increase **Benefits**: 27 days holiday + Birthday, Bonus, Pension (up to 10% employer contribution), Free Health Insurance, Income Protection, Life Cover + more! Baker Snell Recruitment is partnering with an award-winning Exeter-based employer, seeking highly...

  • Customer Service

    2 weeks ago

    Exeter, United Kingdom VentureRecruit UK Ltd Full time

    **This position would suit someone who has a keen interest in Automotives.** Good standards of communication, initiative and relations are achieved with all other departments **Responsibilities**: - Process orders globally, providing quotations and supporting team members. - Manage customer files in Office 365. - Offer excellent customer service,...

  • Trainee Customer Service Advisor

    2 weeks ago

    Exeter, Devon, United Kingdom J & R Food Service Ltd Full time

    Want to work for a friendly family run business? J & R Food Service who have been operating in Exeter, Devon are looking for new employees to join our fun and vibrant Accounts Department.Duties.General administrationBooking in deliveriesOrdering from suppliersExperience and Skill RequirementsNo previous experience is needed as training will be provided but...

  • Customer Service Assistant

    2 weeks ago

    Exeter, United Kingdom HEADWAY DIGITAL LTD Full time

    We are seeking a highly skilled and customer-focused Customer Service Assistant to join our team and provide exceptional support to our customers. As a Customer Service Assistant, you will be the first point of contact for our customers, responding to their inquiries, concerns, and feedback. You will be responsible for providing prompt, professional, and...

  • Customer Service Representative

    2 weeks ago

    Exeter, United Kingdom HEADWAY DIGITAL LTD Full time

    We're looking for friendly, outgoing, and tech-savvy individuals to join our customer service team. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support to ensure their satisfaction with our products and services. **Responsibilities**: - Analyse customer needs to offer...

  • Customer Service Specialist

    1 month ago

    Exeter, United Kingdom Baker Snell Full time

    Customer Service Specialist - Exeter Office/HybridSalary: £24,000 with room for growthJoin an award-winning Exeter company as a Customer Service Specialist!Benefits: 27 days holiday + Birthday, Bonus, Pension (up to 10% employer contribution), Free Health Insurance, Income Protection, Life Cover, and more!Due to internal promotions and growth, Baker Snell...

  • Customer Service Representative

    2 weeks ago

    Exeter, United Kingdom Lumi Therapy Full time

    Customer Service Representatives are responsible for providing assistance to a company’s customers or clients. They will need to fulfil the following important duties to excel at their job: - Raising support tickets to enable tracking and resolution of customer requests - Investigating and resolving customer complaints then closing support tickets -...

  • Customer Service Coordinator

    4 weeks ago

    Exeter, United Kingdom South West Grid for Learning Trust Full time

    The South West Grid for Learning Trust provides schools and other establishments, primarily across the 15 Local Authorities in the South West, with safe, secure and reliable connectivity and services, learning technologies to improve outcomes, and the toolkit for being safer online. As a not-for-profit Charitable Trust, primarily working on behalf of...

  • Customer Service Specialist

    1 month ago

    Exeter, United Kingdom Baker Snell Full time

    Customer Service Specialist - Exeter Office/Hybrid Salary: £24,000 with room for growth Join an award-winning Exeter company as a Customer Service Specialist! Benefits: 27 days holiday + Birthday, Bonus, Pension (up to 10% employer contribution), Free Health Insurance, Income Protection, Life Cover, and more! Due to internal promotions and growth, Baker...