Customer Services Advisor

6 months ago


Exeter, United Kingdom Coastal Recycling Full time

We are looking for a Customer Services Advisor in our fantastic Employee-Owned organisation.

This role's responsibility is to resolve and process a range of customer enquiries at first point of contact, identifying and understanding customer needs and providing a high-quality service that enhances the customers' experience and loyalty. It will also support our ongoing initiatives and projects.

Key responsibilities and Accountabilities:

- Provide advice and information to customers and staff as the first point of contact, putting customers first and building trust.
- Proactively identify the best solutions for each customer that will also create value for the Company and actively develop the brand.
- Accurately and efficiently process bookings, invoices and payments using the appropriate Company systems and procedures.
- Collate and input information onto database/spreadsheets as required. To support our ongoing initiative regarding the management of sub-contracting and broker projects. To support and develop our network of subcontractors along with delivering service excellence in line with customer service level requirements.
- Maintain records; produce accurate documentation, regular statistical information and management reports.
- Deal effectively with customer complaints, resolving them empathetically and to the customers’ satisfaction
- Be aware of and follow Coastal Recycling policies and procedures, with particular attention to standards of customer service, health and safety, and equality and diversity

**Benefits**:

- Tax-free Profit share bonuses as an Employee Owned business - dependent on the profitability of the Group in any given financial period
- 25 days annual leave, rising to 27 days after 2 years and 30 days after 5 years service
- Staff events
- Life insurance
- Cycle to work scheme
- Free Employee assistance programme
- On-site parking
- £50 Birthday Voucher, £100 on special birthdays

Job Hours:

- Monday to Friday, 40 hours per week

**Salary**: £25,000.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Free parking
- Life insurance
- On-site parking
- Sick pay

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person



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