Customer Services Advisor
6 months ago
We are looking for a Customer Services Advisor in our fantastic Employee-Owned organisation.
This role's responsibility is to resolve and process a range of customer enquiries at first point of contact, identifying and understanding customer needs and providing a high-quality service that enhances the customers' experience and loyalty. It will also support our ongoing initiatives and projects.
Key responsibilities and Accountabilities:
- Provide advice and information to customers and staff as the first point of contact, putting customers first and building trust.
- Proactively identify the best solutions for each customer that will also create value for the Company and actively develop the brand.
- Accurately and efficiently process bookings, invoices and payments using the appropriate Company systems and procedures.
- Collate and input information onto database/spreadsheets as required. To support our ongoing initiative regarding the management of sub-contracting and broker projects. To support and develop our network of subcontractors along with delivering service excellence in line with customer service level requirements.
- Maintain records; produce accurate documentation, regular statistical information and management reports.
- Deal effectively with customer complaints, resolving them empathetically and to the customers’ satisfaction
- Be aware of and follow Coastal Recycling policies and procedures, with particular attention to standards of customer service, health and safety, and equality and diversity
**Benefits**:
- Tax-free Profit share bonuses as an Employee Owned business - dependent on the profitability of the Group in any given financial period
- 25 days annual leave, rising to 27 days after 2 years and 30 days after 5 years service
- Staff events
- Life insurance
- Cycle to work scheme
- Free Employee assistance programme
- On-site parking
- £50 Birthday Voucher, £100 on special birthdays
Job Hours:
- Monday to Friday, 40 hours per week
**Salary**: £25,000.00 per year
**Benefits**:
- Company events
- Company pension
- Cycle to work scheme
- Free parking
- Life insurance
- On-site parking
- Sick pay
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- customer service: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
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