Chc Disputes Support Officer

7 months ago

Preston, United Kingdom NHS Lancashire and South Cumbria Integrated Care Board Full time

The Support Officer is required to provide high quality professional administrative services to the CHC Disputes Team. The Support Officer will primarily be responsible for the case management of complaints made in relation to retrospective review decisions.
- End to end administrative support for retrospective review and disputes in relation to CHC and Retrospective Reviews (RRV).
- Managing and updating function databases
- Ensuring that all applicable guidance and frameworks for the resolution of NHS Continuing Healthcare disputes are followed and applied in administrative work.
- Administrative support to Clinical Nurse Reviewers including the allocation of disputes relating to a variety of complex issues.
- Preparation and submission of case files as requested by NHS England and the Parliamentary and Health Service Ombudsman
- Communication with a wide range of internal and external stakeholders as required to resolve complaints locally.

Key Responsibilities
- Provide a professional, efficient and comprehensive administrative and support service to the team, at all times demonstrating a high level of discretion, sensitivity and confidentiality.
- Acting as a point of contact for teams, dealing and responding effectively to queries from stakeholders and passing on relevant information to appropriate team members autonomously.
- Prioritise own workload to meet conflicting deadlines and plan for known situations and be able to re-prioritise work to accommodate unexpected situations
- Maintain databases and spreadsheets; producing reports as required by management, NHS England at all times ensuring disclosed data validity.

Lancashire & South Cumbria ICB is a fully-authorised ICB responsible for the full range of ICB statutory duties and powers. The ICB aim is to improve the health of the people of Lancashire & South Cumbria and reduce health inequalities through strong, clinically-led commissioning of high quality healthcare services.

This is an exciting opportunity to work within a successful, progressive ICB and to make a positive contribution to the lives of people in Lancashire & South Cumbria.

Our hours of work are Monday -Friday, 9am -5pm with the opportunity for agile working. Lancashire & South Cumbria ICB is committed to the personal and professional development of their staff and offers a wide selection of learning and development opportunities.
- Ensure files, data and information (electronic and paper) are recorded and stored in line with ICB policies and information governance standards.
- Have the ability to be flexible and alter work patterns as required in order to meet the variable nature of workloads, interruptions and deadlines.
- Recognise the importance of confidentiality and sensitivity of issues at all times.
- Coordinate the retrospective review and CHC disputes process for the team, ensuring all patient information is received within relevant time frames and assisting the clinical team throughout the peer review process
- Provide support and guidance on relevant policies and procedures to the team.
- Assist the team to co-ordinate the administration of retrospective review and CHC disputes process such as the taking of enquiries, handling post and that all confidential communications are distributed appropriately.
- Resolving problems to best of ability which may include discussions with solicitors, advocates or legal representatives regarding sensitive information.
- Support the department in communicating and engaging with members and stakeholders and building professional relationships.
- Deal with queries and issues within area of expertise, referring issues to other IPA staff as appropriate, ability to work collaboratively with in the IPA function.
- Participate in objective setting and monthly 1:1 meetings with line manager and attend all ICB mandatory training and other training relevant to role. Take every reasonable opportunity to maintain and improve professional knowledge.
- Plan, oversee and monitor the completion of disputes to ensure that local timescales are met and that priority issues are dealt with promptly.
- Undertake research for the senior management team as directed and carry out appropriate delegated duties as required. This may include drafting reports and detailed responses to issues applicants may have with the retrospective review complaints process.
- Responsible for ensuring that the team has the necessary equipment and resources required to undertake their duties. Report and action any problems that may arise.
- Preparation and submission of case files as requested by the Parliamentary and Health Service Ombudsman, adhering to timescales and formats for submission

  • Clinical Case Reviewer/assessor, Nhs Chc Appeals

    8 months ago

    Preston, United Kingdom NHS Lancashire and South Cumbria Integrated Care Board (125) Full time

    Provide clinical expertise for CHC Appeals, and retrospective reviews; Ensure the National Framework process has been robustly applied within the dispute and retrospective review process, with evidence to support CHC eligibility recommendations and decision making; Co-ordinate and Chair both local resolution and retrospective claim meetings and provide the...

  • Senior Clinical Case Reviewer/assessor, Nhs Chc

    7 months ago

    Preston, United Kingdom NHS Lancashire and South Cumbria Integrated Care Board Full time

    The post holder will have a lead and managerial role with respect to NHS Continuing Healthcare (CHC) appeals and retrospective reviews. The role will involve scrutinising and analysing the appropriate health and social care information, meeting with representatives to attempt to resolve the dispute locally, considering and examining representative comments...

  • Senior Clinical Case Reviewer/assessor, Nhs Chc

    7 months ago

    Preston, United Kingdom NHS Lancashire and South Cumbria Integrated Care Board Full time

    Previous applicants within the last 9 months need not apply. The post holder will have a lead and managerial role with respect to NHS Continuing Healthcare (CHC) appeals and retrospective reviews. The role will involve scrutinising and analysing the appropriate health and social care information, meeting with representatives to attempt to resolve the...

  • Chc Advisor

    6 months ago

    Preston, United Kingdom NHS Lancashire and South Cumbria Integrated Care Board Full time

    CHC ADVISOR ROLE AVAILABLE WITHIN OUR SOUTH CUMBRIA AND NORTH LANCASHIRE TEAM INDIVIDUALS WILL BE REQUIRED TO CARRY OUT CHC ASSESSMENTS & REVIEWS ACROSS THE LANCASHIRE & SOUTH CUMBRIA FOOTPRINT ROLE IS FAMILY FRIENDLY AND OPEN TO ALL ALLIED HEALTH PROFESSIONALS & NURSES The post holder will work within the Continuing Healthcare Team concerning the...

  • Chc Advisor

    6 months ago

    Preston, United Kingdom NHS Lancashire and South Cumbria Integrated Care Board Full time

    CHC ADVISOR ROLE AVAILABLE WITHIN OUR SOUTH CUMBRIA AND NORTH LANCASHIRE TEAM INDIVIDUALS WILL BE REQUIRED TO CARRY OUT CHC ASSESSMENTS & REVIEWS ACROSS THE LANCASHIRE & SOUTH CUMBRIA FOOTPRINT ROLE IS FAMILY FRIENDLY AND OPEN TO ALL ALLIED HEALTH PROFESSIONALS & NURSES The post holder will work within the Continuing Healthcare Team concerning the...

  • Chc Advisor

    6 months ago

    Preston, United Kingdom NHS Lancashire and South Cumbria Integrated Care Board Full time

    A NUMBER OF CHC ADVISOR ROLES AVAILABLE WITHIN LANCASHIRE & SOUTH CUMBRIA INDIVIDUALS WILL BE REQUIRED TO CARRY OUT CHC ASSESSMENTS & REVIEWS ACROSS THE LANCASHIRE & SOUTH CUMBRIA FOOTPRINT ROLE IS FAMILY FRIENDLY AND OPEN TO ALL ALLIED HEALTH PROFESSIONALS & NURSES The post holder will work within the Continuing Healthcare Team concerning the...

  • Chc Advisor

    7 months ago

    Preston, United Kingdom NHS Lancashire and South Cumbria Integrated Care Board Full time

    1.8 WTE VACANCIES HAVE ARISEN WITHIN THE BLACKPOOL PLUS FYLDE & WYRE CHC PLACE BASED TEAM ROLE IS FAMILY FRIENDLY AND OPEN TO ALL ALLIED HEALTH PROFESSIONALS & NURSES The post holder will work within the Continuing Healthcare Team concerning the commissioning and reviewing arrangements associated with our Child and Adult continuing healthcare funded...

  • Chc Retrospective Administrative Assistant

    7 months ago

    Preston, United Kingdom NHS Lancashire and South Cumbria Integrated Care Board Full time

    The Retrospective Review (RRV) & Disputes Administration Assistant is required to provide high quality, professional administrative support and secretarial services to RRV & CHC Team. Supporting the team leader and the nurse assessors in the establishment and development of the systems and processes to effectively support the team - Be the first point of...

  • Admin Support Officer

    6 months ago

    Preston, United Kingdom NHS Lancashire and South Cumbria Integrated Care Board (125) Full time

    **MAIN DUTIES**: Act as a point of contact for the CHC and IPA teams, dealing with routine and specialist enquiries in a pleasant and helpful manner, communicating relevant information to stakeholders both internal and external, and referring to others as appropriate. Assist in the management of the ADAM Database, registering, updating and generating reports...

  • Admin Support Officer

    6 months ago

    Preston, United Kingdom NHS Lancashire and South Cumbria Integrated Care Board Full time

    The role sits within the context of providing a high-quality Continuing Healthcare (CHC) and Funded Nursing Care (FNC) service as well as Joint Funding Complex Case Teams within Lancashire & South Cumbria ICB. The service has a strong population focused ethos and a culture of continuous improvement. The service delivers assessment, care planning,...

  • Admin Support Officer

    7 months ago

    Preston, United Kingdom NHS Lancashire and South Cumbria Integrated Care Board Full time

    The role sits within the context of providing a high-quality Continuing Healthcare (CHC) and Funded Nursing Care (FNC) service as well as Joint Funding Complex Case Teams within Lancashire & South Cumbria ICB. The service has a strong population focused ethos and a culture of continuous improvement. The service delivers assessment, care planning,...

  • Chc Advisor

    7 months ago

    Preston, United Kingdom NHS Lancashire and South Cumbria Integrated Care Board (125) Full time

    **Service Providers Monitor progress on care to**: Inform future commissioning arrangements Assist in identifying future resource implications Ensure informed information is available on care as required to assist the commissioning function Investigate sources and reasons for referrals and to influence future referral patterns Determine compliance with...

  • Admin Support

    8 months ago

    Preston, United Kingdom NHS Lancashire and South Cumbria Integrated Care Board (125) Full time

    **Key Working Relationships The post holder will**: be required to maintain constructive relationships with a broad range of internal and external stakeholders. To deliver an effective and competent level of administrative and clerical support within the operational teams of CHC & IPA, consistently delivering a client-focused service which promotes good...

  • Corporate Dispute Resolution Advocate

    6 days ago

    Preston, Lancashire, United Kingdom Realm Recruit Full time

    About the RoleWe are looking for a dedicated and proactive commercial dispute resolution solicitor to join our team in Preston. This is a fantastic opportunity to work for a highly respected law firm in the North West.Key ResponsibilitiesIn this role, you will handle a caseload focused on corporate disputes, director/partnership disputes, contractual...

  • Litigation and Dispute Resolution Specialist

    13 hours ago

    Preston, Lancashire, United Kingdom Actis Recruitment Full time

    Actis Recruitment is pleased to present a fantastic opportunity for a skilled Litigation and Dispute Resolution Specialist to join our client's team in the Cumbria and Lancashire area.The successful candidate will be engaged in a varied caseload of litigation and dispute resolution, acting for a diverse range of corporate & commercial clients, family-owned...

  • Senior Lawyer for Carlisle Office

    1 month ago

    Preston, Lancashire, United Kingdom Sacco Mann Full time

    Job OverviewWe are seeking a Civil Litigation Solicitor with 3+ years of experience to join our office in Carlisle. This role offers an attractive salary package, including a base salary of £50,000 per annum, plus benefits such as free parking and a discount on legal fees.Key ResponsibilitiesAs a senior lawyer, you will be responsible for handling a range...

  • Admin Support

    7 months ago

    Preston, United Kingdom NHS Lancashire and South Cumbria Integrated Care Board Full time

    The role sits within the context of providing a high-quality Continuing Healthcare (CHC) and Funded Nursing Care (FNC) service as well as Joint Funding Complex Case Teams within Lancashire & South Cumbria ICB. The service has a strong population focused ethos and a culture of continuous improvement. The service delivers assessment, care planning,...

  • Admin Support

    7 months ago

    Preston, United Kingdom NHS Lancashire and South Cumbria Integrated Care Board Full time

    The role sits within the context of providing a high-quality Continuing Healthcare (CHC) and Funded Nursing Care (FNC) service as well as Joint Funding Complex Case Teams within Lancashire & South Cumbria ICB. The service has a strong population focused ethos and a culture of continuous improvement. The service delivers assessment, care planning,...

  • Admin Support

    7 months ago

    Preston, United Kingdom NHS Lancashire and South Cumbria Integrated Care Board Full time

    The role sits within the context of providing a high-quality Continuing Healthcare (CHC) and Funded Nursing Care (FNC) service as well as Joint Funding Complex Case Teams within Lancashire & South Cumbria ICB. The service has a strong population focused ethos and a culture of continuous improvement. The service delivers assessment, care planning,...

  • Corporate Tax Associate Director

    6 months ago

    Preston, United Kingdom RSM Full time

    As one of the world's largest networks of audit, tax and consulting firms, RSM delivers big ideas and premium service to help middle-market businesses thrive. We are a fast-growing firm with big ambitions -- we have a clear goal to become the premium adviser to the middle market, globally. This vision touches everything we do, motivating and inspiring us to...