Operations Team Coordinator

3 weeks ago

London, United Kingdom Avencia Full time

**Operations Team Coordinator**:
London Fixed Term Contract

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**The Role**:
Operations Team Coordinator

London (hybrid working available)

£ Competitive + Bonus & Benefits

Are you looking for a new challenge working within an operations team?

We have an excellent opportunity for an Operations Team Coordinator to join the team in our London office at 20 Gracechurch. This role will work on the operations team for the IMIU (International Mining Industry Underwriters), a branded part of HDI Global Specialty. We are a lead in global mining insurance, insuring mining operations across the globe.

Our underwriting utilises feedback from mining site visits undertaken by our team of twelve engineers, spread across four continents. The role we are looking to fill in our operations function will be supporting the activities of those engineers and underwriters.

**What you'll be doing**:

- Manage the receipt, proof reading/formatting, and distribution of risk survey reports from IMIU engineers. Manage feedback of comments from clients in relation to these reports and issue final versions.
- Maintain an overview of engineers’ travel, expenses and travel costs, liaising with IICH accounts team.
- Assist with underwriting systems as necessary.
- Plays a key role in facilitating and managing relationships with clients.
- Manage the receipt, proof reading/formatting, and distribution of risk survey reports from IMIU engineers. Manage feedback of comments from clients in relation to these reports and issue final versions.
- Proof read and format reports to ensure professional and consistent quality
- Manage feedback on reports to ensure report accuracy
- Manage the timely receipt of reports from engineers (i.e. manage overdue reports) and liaise with clients on outstanding reports
- Arrange travel for engineers’ site visits as required.
- Maintain an overview of the engineers’ expenses and travel costs and allocate as required between client accounts.

**What we're looking for?**:

- Communication - Good written and verbal skills (Including IT) as the role requires direct interface with overseas engineers and clients on a daily basis. A confident and assertive approach is also required.
- Results Driven - Able to use own initiative and available tools to achieve departmental targets and objectives
- Motivation - To be self-motivated and able to demonstrate commitment
- Initiative - To be flexible, a self-starter, with the ability and confidence to work independently
- Attention to detail - Specifically administration, and the ability to maintain focus while reviewing documents.
- Team work - Able to work with immediate team members as well as wider teams within the business
- Microsoft packages, web site, data entry (expenses management)

**About Us**:
**Avencia Consulting are an RPO who provide recruitment service to our client HDI Global Specialty SE.**

**HDI Global Specialty SE is a wholly-owned subsidiary of HDI Global SE and is part of the Talanx Group. HDI Global Specialty SE offers specialty insurance solutions to industrial clients, and products through delegated authorities and other sectors. HDI Global Specialty has been operational since 1980 (through various guises). The UK branch focuses its efforts on underwriting activities for the two main business streams; Delegated Authority and Single Risk business. The specialty lines of business include errors & omissions liability insurance, directors’ and officers’ liability insurance (D&O), legal expenses insurance, sports and entertainment, aviation, offshore energy and animal insurance.**

**We want to be the best insurer in the specialty classes, recognised for our expertise, ability to provide solutions and service excellence to our clients and business partners, whilst being a place where talented people want to work.**

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