Medical Secretary
6 days ago
Medical Secretary, Nottingham, Paying £20444
**Your new company**
My client a leading private Hospital in Nottingham is looking to appoint a medical secretary to join their business.
**Your new role**
- To respond to incoming calls in a timely manner.
- To identify self to caller (first name), to obtain accurate information about the caller and their enquiry, and to pass on messages promptly book appointments for all consultants and to pass on more complex issues to the relevant person or secretary.
- To manage enquiries quickly and effectively, aiming to minimise the time spent with the caller while remaining polite, efficient and mindful of their possible distress.
- To achieve, through discussion with colleagues, ongoing improvement in the quality of telephone service provided.
- Deputise for the administration team roles as required.
- Meet and greet patients and consultants on a face to face basis as required.
- To communicate and liaise between all disciplines of staff.
- Ensure the consulting room, computer, messages are prepared ahead of a consultants clinic.
- Promote the London Medical service at all times to colleagues, consultants and patients.
- Greet visitors, ascertain purpose of the visit and direct them as appropriate
- To help support colleagues as required, including cover for annual leave and sickness or as directed by the Secretary Coordinator.
- Send appropriate letters to patients. Prepare templates for patients seen in the clinic as well as when replies are required to correspondence. Ensure the letters go out word perfect, in good English. Assist in reducing delays in sending out reports orreferral letters
- Effective management of telephone calls. Try and establish the purpose of the call and act as required (the caller may be unwell and require your support).
- Management of insurance claim forms, complete forms accurately and timely.
- Checking medication reconciliations and patient records are up to date at all times.
- Manage the journey of the patient through the clinic to enhance the service the patient receives.
- Interview patients in order to ascertain purpose of visit and direct them as appropriate.
- Arrange hospital visits for the patients
**What you'll need to succeed**
- Educated to GCSE level or equivalent Excellent Computer Skills (particularly MS Office Package) Excellent word processing/audio skills - RSA II (or equivalent) or above.
- Sound written and verbal communication skills
- Proven ability to work effectively in a team environment and independently as required Flexibility and adaptability to meet the changing needs of the business
- Excellent Customer Service skills
**What you'll get in return**
You will be rewarded with a permanent position based in Nottingham.
Working Monday to Friday 37.5 hours.
**What you need to do now**
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
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