Customer Experience Executive

2 weeks ago


Alcester, United Kingdom Appcastenterprise Full time

Location: Support Office (Alcester)

Do you want to be a part of a company that promotes working in a friendly and supportive environment, where every day is different?

Do you love talking to customers and building relationships both internally and externally?

Would you like to be a part of our ongoing growth journey, to ensure we can continue to support adults of all ages, stay in the comfort of their own homes?

**If the answer to these questions is yes, we would love to hear from you**

The Customer Experience Team are on a mission to understand what's important to our customers and sharing this insight with the wider business. After all, who knows us better than our service users?

**The Role**

You will have the autonomy to plan out your day to ensure you achieve your daily/weekly tasks and be required to support our inbound service line, so having strong organisational skills and an ability to prioritise tasks in a timely manner, is essential.

**Hours of work**: Monday to Friday 8:30am - 5:30pm

**Salary**: £21,000 - £22,500 (dependent on experience)

**Location: **Hybrid working, with at least 50% of your week spent in our Support Office in Alcester

**To be considered for this role**:

- Previous experience working in a customer service environment is essential.
- Excellent listening, verbal, and written communication skills
- Strong organisational skills and an ability to prioritise tasks in a timely manner
- Have a quality over quantity mindset
- Be a team player with a positive, helpful, and flexible nature
- Be able to handle challenging conversations in a calm and professional manner
- Good Microsoft Office skills
- CRM knowledge and experience is useful, although training will be provided

And most importantly, be able to make a great cuppa and balance a tray without spilling it, when it’s your turn to make the refreshments

Warning: We may test these skills at interview stage.



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