Helpdesk Coordinator

Three Maintenance Services Limited are a premier commercial property maintenance company, providing nationwide facility management services to many of the UK’s largest blue-chip. Due to increased business, we are looking for a Helpdesk Coordinator to join their expanding team.

**The Role**:
As a Helpdesk Coordinator, you are very much the ‘face' of the business being the first point of contact for Customers. You will play a key role in the service department ensuring the entire customer journey is at the heart of everything you do, ensuring service level agreements always remain a priority.

Key duties will include:

- Handling inbound calls from clients, contractors and engineers
- Logging jobs and following through to completion
- Scheduling in works to subcontractors
- Booking subcontractor visit with site
- Dealing with queries and complaints quickly and efficiently
- Ensure clients are updated on all jobs/courtesy calls
- Check all jobs from the previous day have been uploaded
- Issue quote numbers and type up quotes
- Manage site hire equipment orders as required
- Manage site access arrangements with clients and shopping centres etc
- Upload subcontractor quotes onto system
- Key Skills/Experience:

- Help desk experience within FM/Maintenance sector (desirable)
- IT Literate
- Ability to work on own initiative and unsupervised
- Used to working to KPIs
- Customer service focused; ensuring a great customer journey
- Ability to prioritise issue, meet tight deadlines and work under pressure
- Attention to detail
- Willing to go the extra mile to deal with a difficult situation

**Salary**: From £21,000.00 per year

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Alcester: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Help desk: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: One location

Application deadline: 14/01/2023
Reference ID: 3MS Helpdesk Coordinator