Sales Administrator

3 weeks ago

Alcester, United Kingdom Transoft Solutions Full time

With over 30 years of experience and 50,000 users in 150 countries worldwide, the company’s success is a result of our people, our highly sought-after products, and the exceptional customer service we deliver.

We currently have an opening for a **Sales Administrator**. If you are excited about this opportunity and have the skills, experience and values that align to what we’re looking for, we want to speak with you

**About the Opportunity**:
Reporting to the Director, Regional Sales, you will be responsible for acting as the connection between our customers and our sales team in the UK and Europe. This includes calling new and existing businesses to generate sales leads, researching and qualifying leads for account managers, providing backup for order processing, assisting with renewal opportunities, and supporting the Transoft Educational Program.
- NOTE: This is a hybrid role where the incumbent will be expected to work a minimum of 2 days per week in the office_, which is about a _10-15-minute_ drive from _either_ the Stratford-upon-Avon _or Honeybourne stations._

Specific accountabilities include:

- Supporting sales leads by thoroughly researching prospects, which may include reviewing their LinkedIn profiles, analysing their websites, and understanding their projects or needs.
- Assisting the sales team throughout the sales process and with administrative tasks, as required.
- Utilising the sales database to maintain updated and accurate lead information, sales, and customer records.
- Managing the sales order mailbox and coordinating with Account Managers.
- Managing telephone sales enquiries.
- Providing backup for the Customer Service Representatives.
- Receiving and processing purchase orders.
- Verifying orders, including customers' contact information and payment details.
- Tracking, coordinating, and communicating subscription renewals, which includes generating and sending subscription renewal quotes.
- Providing support for program requests and responses.
- Managing student requests for temporary educational licenses.
- Assisting with registration forms.

**About You**:

- You have prior experience in an administrative or sales support role.
- You have exceptional organizational, prioritization and time management skills.
- You have excellent verbal and written communication skills, demonstrating an ability to communicate effectively, respectfully, and tactfully.
- You are incredibly detail oriented.
- You work well both independently and as part of a team.
- You have a customer service mindset with a strong desire to deliver exceptional service.
- You are proficient with the Microsoft Office Suite of products.
- You ideally have previous experience working with sales databases (e.g., CRM)

**About U**s**:

- We offer a flexible working environment that embraces both in-person and remote work;
- We’re committed to providing professional growth and development opportunities;
- We give back to our communities through global initiatives and donations;
- We work hard, but we like to have fun too
- At _Transoft Solutions_, _we_ embrace diversity, as we strongly believe that our diverse backgrounds_, coupled with our _cultural and experiential differences make us stronger and better positioned to support our global customers. _We are _a collaborative group of individuals who value respect, professionalism, creativity, _drive_ and compassion_, and _we pride ourselves _in_ being a socially responsible company that does its part _in making_ the global community a better place _for everyone._

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