Fundraising Support Officer

6 days ago


Chesterfield, United Kingdom Ashgate Hospicecare Full time

Salary**£19,830 pro rata**
- Location**Chesterfield**
- This is a _
- permanent_
- , _
- part time_
- vacancy_
- that will close _
- in 13 days_
- at 23:59 BST_
- . _

**The vacancy**

**About the role**

**15 hours per week too be worked over 3 days Monday to Friday with a requirement to work up to 25 hours per week as and when needed.**

The Supporter Engagement Officer will build relationships with supporters through excellent customer care, responding quickly to often complex and sensitive contact from supporters in a caring and accurate manner. The role will prioritise face to face and telephone communications with supporters, taking time and consideration to engage with supporters.

This role requires excellent communication skills and a high level of emotional intelligence for supporter care of recently bereaved relatives and friends.

The role will provide a high-quality service by generating bespoke thank you letters and communications to supporters in a timely manner. In addition, the Supporter Engagement Officer supports the wider fundraising team to ensure that supporter and financial data is up to date and accurately recorded on the fundraising database (Raiser’s Edge).

**The main responsibilities include**:

- Answering the telephone and responding to supporter requests and answer questions, often of a delicate and sensitive nature
- Ensuring accuate computerisede and other related records are maintained, GDPR compliant, and facilitating timely communications with supporters.

To get full details on what the role includes please read the attached Job Description, call the recruiting manager for an informal chat and come and visit us.

**About you**:
Skills and experience required:

- English and Maths at GCSE grade C or above (or equivalent)
- Excellent telephone manner, warm and welcoming.
- Competent in the use of Microsoft Office packages (Word, Excel, Outlook)
- A thorough understanding of, and ability to maintain confidentiality
- Ability to work well within a team and form strong relationships.

**About Ashgate**:
Ashgate Hospice is a registered charity that provides compassionate, specialist palliative and end of life care, free of charge, to patients with a life-limiting illness and their families across North Derbyshire. Our values are at the heart of everything we do at Ashgate. They are grounded in our commitment to being the best we can be for our patients and the people who are important to them, and for each other. We are compassionate. We are a team. We are respectful, open and inclusive.

We’re committed to providing a happy, safe and supportive environment for all our people which is why nearly 4 out of 5 of our staff would recommend us as a place to work. We recognise the need to support our employees’ well-being including their work-life balance which is why we are open to, and encourage flexible working arrangements, including job-sharing.

As a valued member of the team, you will have a wide range of training and development available to support your own personal, professional development, opening doors to new career pathways.

Please visit our website and social media accounts or listen to our podcast “The Life and Death Podcast” to get a feel for what it is like to be part of the Ashgate team and gain an understanding of the people we support.

Find out why our people think Ashgate Hospice is a special place to work.

Some of our current benefits include:

- A highly compassionate and supportive working environment
- A wide range of initiatives to support your wellbeing, and the time out to practice self-care
- Generous holiday entitlement
- A progressive approach to flexible working to help meet your and our needs
- Cycle to Work Scheme
- Westfield Health Cash Plan includes free annual eye tests, dental checks and money back for a range of treatments and therapies
- Access to a free, confidential Employee Assistance Program
- Free access to Westfield Rewards, offering discounts from hundreds of retailers
- Pension scheme with 7% employer contribution
- Life assurance scheme
- Total commitment to your learning and development
- Ample, free parking when working onsite

**What next**:
As a healthcare provider, it is very important to us that our staff have the annual flu jab and are fully vaccinated against COVID 19. It is our expectation that all of our staff will have the vaccinations unless there are strong compelling reasons why not. We believe having the vaccination not only protects you but also helps us to keep our patients, staff and visitors safe.



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