Operations Support

1 week ago

London, United Kingdom Mitie Full time

**Mainly working from home - Laptop and Phone provided**

**Operations Support M&S - 45 hrs per week**

**Reporting to the Security Operations Manager**

**Job objectives and responsibilities**
- Effectively support and assist the Ops Manager in managing the performance of a designated region, ensuring that all contracted and temporary hours are fulfilled by trained officers to the complete satisfaction of those stores/clients.
- Deputize for the Ops Manager during times of absence and take full responsibility for the operational performance of the allocated business in relation to overall targets set, ensuring compliance with key SLA's/KPI's.
- To maintain and promote the Mitie brand and reputation by providing an industry leading security provision.
- Maximize the efficiency of the deployment of officers utilizing systems and technology to deliver intelligence led services based upon risk and data analysis.
- Contribute to the success of the M&S contract through effective training and continuous on-going colleague coaching.
- Support the customer and be responsible for the timely completion of crime related reporting and any other crime related tasks/activities.

**Main duties**
- Ensure all weekly SPO hours are rostered in advance with trained M&S/Mitie colleagues
- Ensure all Store detective shifts nationally are rostered each month in conjunction with the SOC SD schedule.
- Support the Ops Manager in the completion of all MITIE retail awareness/induction and associated security training, ensuring all officers are fully conversant with all specific procedures and processes. Utilizing SMART technology evaluate and predict future risk areas and implement future controls.
- Supporting M&S and Mitie WSHS/QHSE initiatives and compliance with policy and legislation.
- The reporting and investigation of incidents and the identification of their causes. Ensure corrective actions are implemented and retain for audit purposes
- The inspection of equipment in line with the inventory and ensure maintenance agreements are applied.
- Take active steps to maintain communication; recognize achievement and develop the Mitie Community
- Ensuring all Mitie obligations relating to Officer Welfare, Health and Safety and Duty of Care are observed always.
- Ensuring understanding and demonstrate implementation of the Values of Excel, Challenge and Inspire
- Ensuring adequate advice and support is provided to make the Officer team successful. This includes ensuring knowledge and use of key systems, tools and awareness of policies.
- Active steps to maintain communication; recognise achievement and develop the Mitie Community
- Ensuring all Mitie obligations relating to Officer welfare, Health and Safety and Duty of Care are observed always.
- To ensure all Officers in the Store portfolio fully understand and comply with, all aspects of Mitie Policy and relevant legal and regulatory requirements, including changes to policies or procedures and can demonstrate appropriate levels of control.
- Involvement in the development of the Mitie strategy.

**Person Specification**

**Essential**:

- Excellent organisational and time management skills
- Confident and professional working approach and appearance
- Strong customer service, client focused attitude with the ability to build good working relationships
- Exceptional verbal and written communication skills
- Ability to work individually and as part of a team Resilient and tenacious with a “can do” approach
- Flexible and adaptable
- Literate, numerate and IT skills to medium level user

**Health and Safety responsibilities**
- Follow Group and company policies and procedures at all times;
- Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;
- Use all work equipment and personal PPE properly and in accordance with training received;
- Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;

Note

This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the business

  • Supported Living Manager

    2 days ago

    London, United Kingdom Walsingham Support Full time

    Supported Living ManagerWork with Walsingham and make a real difference to people's lives Walsingham Support has been operating across England and Wales since 1986. We enhance the lives of people with learning disabilities, autism and other complex needs. We're different because we pride ourselves in putting the people we support at the centre of everything...

  • Supported Living Manager

    2 days ago

    London, United Kingdom Walsingham Support Full time

    Supported Living Manager Work with Walsingham and make a real difference to people's lives Walsingham Support has been operating across England and Wales since 1986. We enhance the lives of people with learning disabilities, autism and other complex needs. We're different because we pride ourselves in putting the people we support at the centre...

  • Part Time Operations Support Assistant

    4 days ago

    London, United Kingdom Support Services Leaders Ltd Full time

    Responsibilities: - Provide administrative support to the operations team - Perform data entry and maintain accurate records - Answer and direct phone calls with professionalism and excellent phone etiquette - Preparing documentation to support damage and additional work - Liaising with sites to query any discrepancies or missing information - Recording...

  • Senior Support Manager

    Found in: Jooble UK C2 - 9 hours ago

    Twickenham, Greater London, United Kingdom Walsingham Support Full time

    Supported Living Manager Walsingham Support has been operating across England and Wales since 1986. We enhance the lives of people with learning disabilities, autism and other complex needs. We're different because we pride ourselves in putting the people we support at the centre of everything we do.

  • Operations Support

    Found in: Talent UK C2 - 2 weeks ago

    London, United Kingdom Healthshare Group Full time

    We are seeking to recruit an exceptional individual for an Operational Support role within Healthshare MSK Team. The candidate will provide operational and administrative support to the Operations Manager at our London MSK Service. The role is very varied and fast-paced and requires the candidate to be an excellent organiser with previous operational...

  • Supported Living Manager

    Found in: Jooble UK C2 - 9 hours ago

    Twickenham, Greater London, United Kingdom Walsingham Support Full time

    Supported Living Manager Apply fast, check the full description by scrolling below to find out the full requirements for this role. Work with Walsingham and make a real difference to people's lives Walsingham Support has been operating across England and Wales since 1986. We enhance the lives of people with learning disabilities, autism and other...

  • Operations Manager

    Found in: Whatjobs ES C2 - 14 hours ago

    City of London, United Kingdom UK Power Networks (Operations) Ltd Full time

    UK Power Networks is looking for an Operations Manager (LPN) to join its Capital Programme - Construction & Commissioning Team based in London - West Ham office.The Operations Manager (LPN) will report to the Head of Construction & Commissioning and will lead a team of around 55 members, including Lead Project Engineers and Lead Commissioning Engineers. The...

  • Housing Support Officer

    2 days ago

    London, United Kingdom Unity Housing Support Full time

    **HSO - Job Advert/Specification** * Unity Housing Support is a provider of an intensive housing support service in the London borough of Brent. We have an exciting opportunity for a proactive and versatile individual to join our service as a Housing Support Officer. This role gives the opportunity to spend your days making a real difference to vulnerable...

  • Supporter Donations Assisstant

    7 days ago

    London, United Kingdom Macmillan Cancer Support Full time

    **x1 Permanent role, available from July 2023** **x1 Fixed Term Contract, available from June 2023 until March 2024** **Full time (34.5 hours) - **We are open to a conversation about how you work these hours. **Location -** Split between home and our London Office : minimum 1-2 days per/week in the office OR Home-Based - _*training provided in London...

  • Housing Support Officer

    2 days ago

    London, United Kingdom Unity Housing Support Full time

    **HSO - Job Advert/Specification** * Unity Housing Support is a provider of an intensive housing support service in the London borough of Brent. We have an exciting opportunity for a proactive and versatile individual to join our service as a Housing Support Officer. This role gives the opportunity to spend your days making a real difference to vulnerable...

  • Operations Support

    Found in: Talent UK C2 - 2 weeks ago

    London, United Kingdom Healthshare Group Full time

    Job summary We are seeking to recruit an exceptional individual for anOperational Support role within Healthshare MSK Team. The candidate will provide operational and administrativesupport to the Operations Manager at our London MSK Service. The role is very varied and fast-paced andrequires the candidate to be an excellent organiser with previous...

  • Operations Support

    2 days ago

    London, United Kingdom Healthshare Full time

    We are seeking to recruit an exceptional individual for an Operational Support role within Healthshare MSK Team.

  • Operations Assistant

    7 days ago

    London, United Kingdom Premier Work Support Full time

    My client is a complete building service company who are actively recruiting for a permanent Operations Assistant to work in their offices based in Rainham. As the Operations Assistant you will be responsible for receiving job requests through their in-house system. Constant communication with their customers is an essential part of the role as you will be...

  • Care Support Workers Night’s

    4 days ago

    South West London, United Kingdom Walsingham Support Full time

    Work with Walsingham and make a real difference to people's lives Walsingham Support has been operating across England and Wales since 1986. We enhance the lives of people with learning disabilities, autism and other complex needs. We're different because we pride ourselves in putting the people we support at the centre of everything we do. We do...

  • Operations and Administration Manager

    7 days ago

    London, United Kingdom ISS Support Services Full time

    **Our Company** ISS is a leading workplace experience and facilities management company. We provide workplace experience services to prestigious clients across London. ISS partners with over 59,000 customers in 30+ Countries and has over 350,000* employees worldwide. Webelieve that people make places and places make people. **The role** We are looking for...

  • Operations support

    Found in: Talent UK C2 - 1 day ago

    London, United Kingdom Securitas Security Services Full time

    About the Role Join Our Team as Operations Support at Securitas!Are you a self-motivated individual with a passion for building and leading high-performing teams? We have an exciting opportunity for an Operations Support role at Securitas, where you'll play a key role in developing, leading, and retaining a team of Officers and Supervisors on one of our...

  • Operations Support Assistant

    3 days ago

    London, United Kingdom Bridge Recruitment Full time

    **Role**:Operations Support Assistant **Salary**: £27.5k-£32k plus benefits **Hours of Work**: Minimum 40 hours per week **Job Status**: Permanent/Full-Time **Location**:London **Vacancy Reference**:VR/05027 **Role Description**: We are delighted to be networking for an Operations Support Assistant to join the Team of one of our clients, an...

  • Cleaning Operative

    4 days ago

    London, United Kingdom Pacific Support Services Full time

    **Pacific Support Services are looking to recruit a cleaning operatives to work in the** **EC1M 4AS area.** **Pay rate**:£11.42 /hour **Employment Status**:Part - time **Hours of work: 17:30-20:00** **(10** hours per week) **Working days**:Monday,Tuesday, Wednesday & Friday** **Location**: EC1M 4AS Job description You will be working a long side...

  • Chapter Operations Support

    5 days ago

    London, United Kingdom Tate Full time

    **Operations Support Administrator (Events)** **Full Time**, hybrid **Temp 6 months** (with a view to going permanent) **Division**: Operations **Location**: London **Salary**: £20 - £25 per hour - ____________________________ We have an exciting 6-month temporary opportunity with one of the largest international membership organisations for...

  • Grounds Maintenance Operative

    Found in: Talent UK 2A C2 - 7 days ago

    London, United Kingdom Premier Work Support Full time

    Premier Work Support have an amazing opportunity for an experienced Grounds Maintenance Operative to join an environmentally conscious grounds maintenance team based in Bow.The successful candidate will need to have a keen interest in Horticulture as this could be an exciting career for the right candidate. The candidate will be given great opportunities...