Client Services Manager

3 weeks ago


City of London, United Kingdom Broster Buchanan Ltd Full time

* Client Services Manager
- Location: Remote
- Salary: £40,000 per annum
Broster Buchanan is engaged with a Global Organisation who are looking to recruit a Client Services Manager to be accountable, develop, and lead relationships for single main clients or support relationships for strategic or key clients, fostering strong partnershipsand improving client satisfaction and experience.
As a Client Services Manager, it's your interest in pensions and passion for client services that can make a difference to our wider pensions team who play an integral role within our Pensions Solutions business area.
Key Responsibilities:

- Support client strategy (short & long term) ensuring all clients have account plans and identifying further opportunities.
- Lead client meetings, ensuring papers are issued in a timely fashion and in the agreed format
- Lead on instructions of services to the delivery team
- Support Head of Client Relationships, Key Account Managers, and Client Service Managers on rebids and extensions for relevant clients
- Support operations through active and accountable client management, communicating operational changes to clients and gaining buy-in/permission where required.
- Maximise opportunities for upsell, cross-sell, or project revenue across individual client portfolio
- Have regard for Pensions culture of compliance and risk awareness to ensure that appropriate regulatory and internal control standards are maintained.
- Adhere to the ISO and Investors in People Standards and comply with pensions and FCA regulations and initiatives.
You will need:

- A strong operational background
- Technical knowledge of Pensions
- To be client-focused with a strong focus on client satisfaction.
- An understanding of client profitability and impact on margins



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