Accommodation Assessment

3 weeks ago

London, United Kingdom Cleantech People Full time

**What's involved with this role**:
**Lewisham RQ1257625**

**Hybrid working**

**Basic DBS disclosure required for this role**

The purpose of the role is to arrange emergency, temporary accommodation placements and make appropriate referrals into supported accommodation, ensuring all placements and referrals are carried out in a timely manner, making the best use of all available housing stock at all times.

**Key Responsibilities**:

- Maintain an accurate record of available properties and promote the timely and efficient turnaround of void properties through adherence to the voids procedure.
- Proactively assist to move clients from temporary accommodation who are suitable for move-on to other accommodation via the housing register and where necessary completion of income and expenditure assessments to determine affordability and minimize costs to the business
- Liaise and maintain excellent relationships with the wider Housing Needs and Refugee
- Services Group for the proactive management of the temporary accommodation portfolio and use it to secure accommodation options for clients.
- Identify cases of fraud and misrepresentation and ensure appropriate legal action can be taken.
- Assess medical information and make appropriate referrals to the Council’s Housing Medical Adviser, communicating the outcomes of medical assessments to applicants in a clear and timely manner.
- Pre-allocate/let all temporary and permanent accommodation within deadlines ensuring re-let times are minimized.
- Be responsible for allocating shared and self-contained Nightly Paid accommodation to meet daily demand from Council services using the procurement hub. Signing up tenants for Nightly Paid accommodation including completion/advice of appropriate Housing Benefit forms, issuing rent cards, tenant ‘Code of Conduct’, tenants removals/storage and accurately setting the account up on academy
- Ensure rent accounts are set up for each placement and assist to monitor rent accounts and maximise income by ensuring that caseworkers submit Housing Benefit claims at the point of sign up, ensuring any void temporary accommodation is minimised.
- Ensure that clients are moved on from nightly paid accommodation to hostels/PSLs as soon as possible and that the ‘six week’ target for pregnant or families with children is met.
- Manage and maintain accurate records of budget and spend.
- Monitor, report and prepare regular timely statistical information.
- Respond to correspondence and complaints within corporate targets.

**To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF.**

**If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.**

**Other “Essential Requirements” - Please check to ensure that your CV addresses the following items**:
**Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.**

**Qualifications**:

- Good standard of education to include Maths and English GCSE Grade C and above or equivalent experience.

**Skills & Experience**:

- Experience of working in a customer demand led business in the public or private sector.
- Experience of dealing sensitively with distressed or challenging customers/service users.
- Experience of working with landlords and managing agents to access void properties and to refer clients.
- Experience of administrative systems and office work.
- Experience of responding to correspondence and resolving complaints.
- Excellent oral and written communication skills with the ability to understand and explain both local policies and statutory legislation.
- IT literate and conversant with computerised IT system development.

**Knowledge**:

- Excellent knowledge and detailed understanding of Homelessness Reduction Act 2017 and other relevant housing and homelessness legislation, case law and guidance.
- Knowledge of Landlord and Tenant Legislation, the Housing Act 1985 and Protection from Eviction Act 1977.
- Suitability and affordability assessments for accommodation provided under homelessness provisions.

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**Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please

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