Patient Pathway Officer

2 weeks ago


London, United Kingdom North Middlesex University Hospital NHS Trust Full time

The role of a Patient Pathway Officer is to provide a comprehensive and effective administrative service to support the smooth and efficient running of the department. This will include outpatient clinic support, day assessment units and wards in the department, dealing with telephone and face to face queries in a professional and courteous manner.

The post holder will have skills in all areas of administrative functions to enable them to support the patient pathway.
1. Book and reschedule patient appointments as required.
3. Deal with telephone queries promptly and efficiently
4. To attend clinic at the end of every day and verify whether all patients have been checked in and out of clinics using the Trust IT system (‘cashed up’). Outcomes will need to be reported to the Patient Pathway Coordinator/Manager
5. Check that all printed clinic and appointment letters are complete and accurately addressed, and escalate any that need correction to PPCs
6. Maintain excellent communication between patients, nursing staff, clinicians and other members of administrative and multi-disciplinary team at all times.

The job holder will display the agreed behaviors of the Directorate and the Trust as encapsulated by the performance management and personal development documentation, and in particular, the Trust expects all staff to comply with all relevant policies and codes of conduct and to display the values of the Trust.

The key purpose of this role is to deliver a 'world class' service to the Trust and the job holder will be expected to deliver this level of service through personal conduct, personal responsibility and the following key characteristics.

Please see the attached Job description and Person specification for more information on the role duties and requirements.



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