Service Improvement Officer

4 months ago


Skelmersdale, United Kingdom Akton Recruitment Full time

Skelmersdale

£18 Per Hour

I am recruiting for a local authority who is looking for someone to deal with Service Complaints investigations and responses and will report on learning and action outcomes.

Job Role

To identify Housing service improvements arising from customer feedback and work with the relevant Service Managers and the Tenant
Voice Manager to ensure the improvements are implemented.

To review and co
- ordinate improvements with Service Managers on policies, procedures and process so that service areas continually
develop and deliver improvements, best practise and value for money.

Promote and ensure delivery of continuous learning and improvements in relation to customer feedback and to promote and publicise the
outcomes.

Key Objectives

Co - ordinate, monitor and provide reports and information on customer feedback for Housing services received through all communication
channels.

To ensure learning and improvements that are identified through customer feedback are tracked through to completion and that outcomes
are measured and reported back to customers.

To support Managers to deliver service improvements and feed these back to individual customers who have made comment, suggestions, or
complaints.



  • Skelmersdale, United Kingdom West Lancashire Borough Council Full time

    Are you passionate about improving and offering high quality services? We have an exciting opportunity in our newly established team in the Housing for a Service Improvement Officer. You will be a highly motivated, dedicated, and confident individual with experience of working in a customer focused environment and with excellent knowledge of Housing...


  • Skelmersdale, United Kingdom 3M Resourcing Ltd Full time

    3M Resourcing are delighted to be working with the Local Authority in Skelmersdale, recruiting for a Service Improvement Officer, reviewing and responding to Housing complaints. This role is for 2 months initially, but may lead to a longer term role. Purpose of role: - To identify Housing service improvements arising from customer feedback and work with...


  • Skelmersdale, Lancashire, United Kingdom Police Digital Service Full time

    About the RoleThe National Management Centre (NMC) is seeking a highly skilled Cyber Liaison Officer to join our team. As a key member of the NMC Cyber Liaison Team, you will work closely with the NMC Cyber Liaison Manager to set strategy and drive the team's work ethic.Key Responsibilities:Designated support and deputy for the NMC Cyber Liaison...


  • Skelmersdale, Lancashire, United Kingdom Michael Page (UK) Full time

    About Our ClientMichael Page (UK) is proud to partner with a global Industrial Manufacturer based in Skelmersdale.Job OverviewWe are seeking a highly skilled Lean Manufacturing Engineer to drive process improvements and lead cross-functional teams in a fast-paced manufacturing environment.Key Responsibilities* Develop and implement lean manufacturing...


  • Skelmersdale, Lancashire, United Kingdom Michael Page (UK) Full time

    About Our ClientMichael Page (UK) is proud to partner with a global Industrial Manufacturer based in Skelmersdale.Job OverviewWe are seeking a highly skilled Lean Manufacturing Engineer to drive process improvements and lead cross-functional teams in a fast-paced manufacturing environment.Key Responsibilities* Develop and implement lean manufacturing...


  • Skelmersdale, Lancashire, United Kingdom Police Digital Services Full time

    Job Title: Cyber Liaison OfficerAbout the Role:We are seeking a highly skilled Cyber Liaison Officer to join our team at Police Digital Service. As a key member of our National Management Centre (NMC), you will play a critical role in supporting the 24x7x365 nature of police operations, providing a threat detection and response capability for digital...

  • Office Coordinator

    1 week ago


    Skelmersdale, Lancashire, United Kingdom Victorian Plumbing Full time

    Be the Office Coordinator at Victorian PlumbingWe are seeking a highly organized and detail-oriented Office Coordinator to join our team at Victorian Plumbing. As an Office Coordinator, you will be responsible for ensuring the smooth operation of our office, including inventory management, equipment maintenance, and space optimization.Key...


  • Skelmersdale, United Kingdom PHS Group Full time

    **Quality Compliance Officer** **Direct365** **Skelmersdale** **£28,392 plus bonus and benefits** **Full time permanent position, 5 days a week Monday to Friday** **Is Compliance and Risk Management your **specialty**? We want to hear from you!** Are you ready to take on a role that you can really make your own? Do you have experience working within a...


  • Skelmersdale, Lancashire, United Kingdom Police Digital Service Full time

    About the RoleWe are seeking a highly skilled Cyber Advisor to join our team at Police Digital Service. As a key member of our National Management Centre (NMC), you will play a critical role in protecting people from harm in our rapidly changing world.Key ResponsibilitiesMonitor and triage alerts across NMC technologies, ensuring timely and effective...

  • Service Controller

    4 months ago


    Skelmersdale, United Kingdom NRG Riverside Full time

    **Hey, Hola, G’day, Bonjour, **As-salamu alaykum!** **Thank you for stopping by, we know looking for a job can be exhausting so let’s get straight to the point for you.** An exciting opportunity has become available here at NRG Riverside Front-Line Team - and we want YOU! We are looking for a Service Controller to join our team at Head Office! **The...

  • Service Controller

    4 months ago


    Skelmersdale, United Kingdom NRG Riverside Full time

    **Hey, Hola, G’day, Bonjour, **As-salamu alaykum!** **Thank you for stopping by, we know looking for a job can be exhausting so let’s get straight to the point for you.** An exciting opportunity has become available here at NRG Riverside Front-Line Team - and we want YOU! We are looking for a Service Controller to join our team at Head Office! **The...


  • Skelmersdale, Lancashire, United Kingdom Ideal Recruit Ltd Full time

    Job Title: Senior Transport Planning OfficerJob Summary: We are seeking a highly skilled Senior Transport Planning Officer to join our team at Ideal Recruit Ltd. The successful candidate will be responsible for assisting the Senior Operations Manager and overseeing the daily planning operations to provide a timely and cost-effective service for a large fleet...


  • Skelmersdale, United Kingdom Police Digital Service Full time

    **Join Police Digital Service as NMC Cyber Threat Specialist** **About Police Digital Service** To protect people from harm in our rapidly changing world, police services must not only keep up with technology and business changes but develop capabilities and ways of working that will enable them to adapt to and deal with the complexity of modern...

  • Office Coordinator

    6 days ago


    Skelmersdale, Lancashire, United Kingdom Victorian Plumbing Full time

    Unlock Your Potential as a Temporary Office Coordinator at Victorian PlumbingWe are seeking a highly organized and detail-oriented individual to join our team as a Temporary Office Coordinator. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day running of our office.Your key responsibilities will...

  • Service Administrator

    5 months ago


    Skelmersdale, United Kingdom NRG Riverside Full time

    **Hey, Hola, G’day, Bonjour, **As-salamu alaykum!** **Thank you for stopping by, we know looking for a job can be exhausting so let’s get straight to the point for you.** An exciting opportunity has become available here at NRG Riverside - and we want YOU! We are looking for a Service Administrator on a 6 month fixed term contract here at our Head...

  • Office Junior

    5 months ago


    Skelmersdale, United Kingdom PCS Personal Care Services Ltd Full time

    As part of our ever-growing business and expansion; PCS Personal Care Services are searching for an Office Junior to work within our Head Office in Skelmersdale. Ideally a school or college leaver. Applicants must have; outstanding organisation and communication skills, a pleasant telephone manner, a keen eye for details, excellent computer literacy, the...


  • Skelmersdale, Lancashire, United Kingdom Police Digital Service Full time

    About the Role:We are seeking a highly skilled Cyber Security Analyst to join our team at Police Digital Service. As a Cyber Security Analyst, you will play a critical role in protecting our digital services from cyber threats.Key Responsibilities:Monitor and analyze cyber threats to identify potential vulnerabilitiesDevelop and implement strategies to...


  • Skelmersdale, Lancashire, United Kingdom Police Digital Service Full time

    About the RoleWe are seeking a highly skilled Cyber Threat Intelligence Specialist to join our team at Police Digital Service. As a member of our Threat Intelligence team, you will play a critical role in developing awareness for the policing community of the cyber risks to critical services.Key ResponsibilitiesDevelop and maintain a deep understanding of...

  • Office Coordinator

    4 days ago


    Skelmersdale, Lancashire, United Kingdom Victorian Plumbing Full time

    Be the Unsung Hero Behind the ScenesWe are seeking a temporary Office Coordinator to ensure our operations flow smoothly at Victorian Plumbing. As the maestro of office orchestration, you will be responsible for maintaining a well-organized and efficient workspace.Key Responsibilities:Inventory Management: Ensure our offices are well-stocked with the...


  • Skelmersdale, Lancashire, United Kingdom Ministry of Justice Full time

    Job Title: Administrative Support OfficerWe are seeking an experienced Administrative Support Officer to join our team at the Ministry of Justice. As an Administrative Support Officer, you will provide administrative support to our staff and service users, ensuring that our processes are efficient and effective.Key Responsibilities:Provide administrative...